Hot Tips for your Tecra
We have made several enhancements to your machine that are outlined in the What's Different document enclosed.
Even after all of this, We still require your help in maintaining a problem free machine. We do not guarantee that if you run the following utilities on a regular basis, you will not encounter any problems; but, we can guarantee that it will cut down on the problems as well as the time it takes to repair them.
How can I improve the performance of my Tecra?
Maintaining available space on Hard Drive: It is important to make sure you have at least 100 MB of free disk space available on your hard disk drive at all times. As your disk space decreases, so does your performance. To check your hard drive space, go to the Start Menu and select Free Disk Space. This will show you how much Free Space is available.
Empty Recycle Bin: Throwing out your documents does not delete them from your hard drive. You must empty your Recycle Bin. To do this, right click on the Recycle Bin icon from the desktop and select "Empty Recycle Bin." At the "Are you sure you want to delete XX items?" click yes. Emptying your recycle bin regularly will free up additional hard drive space for your machine.
PC Maintenance: Please refer to the Pc Maintenance document enclosed in the red folder for utilities that should be performed weekly.
Troubleshooting Tips
Hardware
The screen is cracked, flickering or dead.
A dongle (connector) is broken.
You can'tfindaCD.
The CDROM drive doesn't spin, doesn't recognize the CD, or gives you an error message.
Call Deanna RugglesITech Support for service.
Call Deanna Ruggles for replacement.
Call Deanna Ruggles for replacement.
First try reseating the CD drive. this does not work, Call Tech Support.
If
The modem won't dial up, keeps dropping the connection, or gives you an error message
Software
You get error messages within an application.
An application won't open or frequently freezes or quits.
Passwords
Your Novell network password isn't accepted.
A.If you have a PC card remove and reinsert it.
B.Look at the dongle to see if pins or the metal clip are broken.
C.Call Tech Support.
Write down what you were trying to do when the error happened and write down the exact error message. Call Tech Support.
Did it just start happening? Did you install any new software recently,? Did anything strange happen to your PC? Did you run Norton Disk Doctor? Call Tech Support.
A.Reenter the password.
B.Check "User Information" for the correct format.
C.Check your network connection by going to Network Neighborhood. You should see Entire Network and Sales_CT. If you do not see this, remove and reinsert your network card. Check your dongle and network cable. Make sure the dongle is not broken and is inserted correctly in the right slot and is secure.
D.Make sure your network cable is plugged into the dongle and is secure. It might need to be reseated.
E.Check and see if Caps Lock is
on.If on, shut it off and reenter id/password
F.If any dongle or cable is loose, tighten the connection and then restart your computer
G.If the above steps don't resolve the issue, call Tech Support.
Call us with any questions/problems
Tech Support - Stamford
Tech Support - BARC
Deanna Ruggles
How Do I Ship My Tecra for Senilce?
(203) 316-6401
Hours:8:00 am - 5:30 pm ET
(408) 468-8051
Hours:8:00 am - 5:00 pm PT
(203) 316-6188
Hours:8:00 am - 5:30 pm ET
If Tech Support tells you to return your Tecra for service you must follow these
instructions.to ensure the equipment arrives undamaged.
COMPUTERS
If the employee/consultant has the. box that equipment was originally shipped in, the employee/consultant may use that box to ship to their destination. If an appropriate shipping box is not available, the employee/consultant should follow the instructions below.
Proper way to send computer related equipment
wrap computer related equipment with bubble wrap
surround (top, bottom, sides) the equipment in a sturdy box with additional padding (bubble wrap, foam, or peanuts)
have enough padding so computer does not shift in shipment
PLEASE MAKE SURE PACKA GINO IS STURD YAND THA T THE MA CHINE IS WELL-
PADDED. A standard Federal Express box anda few pieces ofpaperis NOT
ADEQUA TE FOR SHIPPING!!!!I IF YOU CAN'T FIND/DON'T HA VE THE PROPER
BACKING MA TERIALS, CONTACT DEANNA RUGGLES A BOX
Address Airbill to:
DEANNA J. RUGGLES/Gartner Group (or directly to Technical Support if applicable)
56 Top Gallant Road
Stamford, CT 06902-2212
(203) 316-6188
Insure package for $3,000 if machine is a Toshiba Portege 61 OCT
Toshiba Tecra 7OOCT is covered under Gartner Insurance Policy - Insurance Not Required
Toshiba Portege 5OOCDT is covered under Gartner Insurance Policy - Insurance Not Required
Toshiba Portege 650 is covered under Gartner Insurance Policy - Insurance Not Required
Toshiba Portege 660 is covered under Gartner Insurance Policy - Insurance Not Required
Toshiba Tecra 52OCDT is not covered under the Insurance Policy as of yet. Please lnsure~for $5,000
Contact the carrier, Federal Express, for a scheduled pickup
(DO NOT leave the package unattended and assume the carrier will pick it up) Send overnight Fed Ex priority and notify Deanna Ruggles (203/316-6188) with expected arrival date and airbill number
If you are having any problems with your current computer, please document and include with the computer.