Job Description: Audi Valeter

Job Description: Audi Valeter

Job Purpose

To support the Sales, Service and Parts departments in vehicle cleaning ensuring that customer satisfaction is exceeded.

Signatory powers/specific authority

Financial sign off:
Direct reports:
Reports to:

Key Responsibilities

·  Be responsible for the condition of all new and used vehicles delivered to the Audi Centre including cleanliness, documentation, keys etc.
·  Prepare vehicles in line with PDI and Audi Centre requirements.
·  Ensure any damage is notified to the relevant manager in order that appropriate action can be taken.
·  Wash and valet cars in line with Audi Centre standards.
·  Inspect vehicles with sales/service person prior to customer handover.
·  Ensure regular stocks of cleaning materials.
·  Assist in maintaining the Audi Centre clean and tidy.
·  Maintain safe working practices and standards of the Audi Centre.

Absence

e.g. In periods of absence the position is deputised by <job role>

General Duties

Outline specific tasks
Key Competencies must be able to:
·  Communication
Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.
·  Customer Focus
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Audi Centre. Able to translate this into actions in order to deliver high levels of customer satisfaction.
·  Relationship Building
Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
·  Commercial Awareness
Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Audi Centre appropriate to their role.
·  Brand Alignment
Aligned to the Audi brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

Notes

The Employee carries out their allocated work independently and under their own responsibility. He/she also does work which is not mentioned in the job description, because of its incidental nature, but is nevertheless part of the job.
The Employee has the right to obtain information from their Manager about the work allocated to them.
He /she provides their Manager of their own accord with important information about their working field and gives and/or obtains the necessary information from colleagues to ensure a proper running of the business.
This job description is valid from:
(Date) / Copy to holder/employee / Yes / No
Signatures:
Employee: / Manager: / Personnel office:
Date: / Date: / Date: