CS-214
REV 5/2002 / 1. Position Code

State of Michigan

Department of Civil Service
Capitol Commons Center, P.O. Box 30002
Lansing, MI 48909
Federal privacy laws and/or state confidentiality requirements protect a portion of this information. /

POSITION DESCRIPTION

This form is to be completed by the person that occupies the position being described and reviewed by the supervisor and appointing authority to ensure its accuracy. It is important that each of the parties sign and date the form. If the position is vacant, the supervisor and appointing authority should complete the form.
This form will serve as the official classification document of record for this position. Please take the time to complete this form as accurately as you can since the information in this form is used to determine the proper classification of the position. THE SUPERVISOR AND/OR APPOINTING AUTHORITY SHOULD COMPLETE THIS PAGE.
2. Employee’s Name (Last, First, M.I.) / 8. Department/Agency
Department of Technology, Management and Budget
3. Employee Identification Number / 9. Bureau (Institution, Board, or Commission)
Center for Shared Solutions
4. Civil Service Classification of Position
Information Technology Infrastructure Analyst P11 / 10. Division
Field Services Division
5. Working Title of Position (What the agency titles the position)
IT Infrastructure Analyst / 11. Section
6. Name and Classification of Direct Supervisor
Dean Turriff, ITM 14 / 12. Unit
UP
7. Name and Classification of Next Higher Level Supervisor
Vicki Meyer, SAM 15 / 13. Work Location (City and Address)/Hours of Work
Newberry Michigan
Hours: 8:00 a.m. to 5:00 p.m.
14. General Summary of Function/Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
For Civil Service Use Only

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15. Please describe your assigned duties, percent of time spent performing each duty, and explain what is done to complete each duty.
List your duties in the order of importance, from most important to least important. The total percentage of all duties performed must equal 100 percent.

Duty 1

General Summary of Duty 1 % of Time 40
Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
Individual tasks related to the duty:
·  Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
·  Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
·  Serve as technical experts providing support to technicians.
·  Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
·  Administers and implements automated data processing systems and computer application programs.
·  Convert and implement new systems and upgrade existing systems.

Duty 2

General Summary of Duty 2 % of Time 35
Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.
Individual tasks related to the duty:
·  Provide planning, design, and implementation of computer hardware, software, and network components.
·  Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
·  Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
·  Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
·  Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
·  Maintains records and prepares reports and correspondence related to the work.

Duty 3

General Summary of Duty 3 % of Time 15
Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB.
Individual tasks related to the duty:
·  Perform Server installs, upgrades, moves, repairs and removals.
·  Perform install and upgrades to Network Operating systems.
·  Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
·  Administer network groups, users and rights associations.
·  Monitor and maintain local server back up systems.
·  Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
·  Setup, support, test and troubleshoot print servers.
·  On-site support for installation of Telecommunication hardware.
·  Install and troubleshoot wiring and associated devices including tranceivers, switches, hubs and routers.

Duty 4

General Summary of Duty 4 % of Time 10
Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.
Individual tasks related to the duty:
·  Manage and update local database systems.
·  Manage client access and user rights for database systems.
·  Provide for the updating of patches and virus repair.
·  Seek out and attend relevant technical training.
·  Attend special training sessions required by client sites to provide complete IT service.
·  Carry out the directives of Management in support of providing customer service to clients of DTMB.

Duty 5

General Summary of Duty 5 % of Time
Individual tasks related to the duty.
· 
16. Describe the types of decisions you make independently in your position and tell who and/or what is affected by those decisions. Use additional sheets, if necessary.
All assignments and work are performed independently, per established Unit procedures, under the control of an Information Technology Manager:
Prioritizing trouble-shooting activities
Determining what diagnostic procedures to execute
Determining and implementing appropriate resolutions
Making variations to established procedures to fit the situation at hand
17. Describe the types of decisions that require your supervisor’s review.
Major changes in the direction of a project. Decisions that require authorization of funding. Decisions that involve staff time outside of the unit. Decisions that may have legislative, legal, security, or budgetary impact.
18. What kind of physical effort do you use in your position? What environmental conditions are you physically exposed to in your position? Indicate the amount of time and intensity of each activity and condition. Refer to instructions on page 2.
Physical Activities, including extensive standing, sitting, reaching, lifting - up to 50#, bending, carrying, walking, kneeling, crawling, crouching; Extensive use of a computer terminal and keyboard; Extensive use of a telephone; Extensive travel (driving to and from customer locations, including undercover MSP sites) to provide support and/or deliver computer related equipment. May involve the use of personal transportation to travel to and from client sites.
19. List the names and classification titles of classified employees whom you immediately supervise or oversee on a full-time, on-going basis. (If more than 10, list only classification titles and the number of employees in each classification.)
NAME / CLASS TITLE / NAME / CLASS TITLE
NONE

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20. My responsibility for the above-listed employees includes the following (check as many as apply):
Complete and sign service ratings. Assign work.
Provide formal written counseling. Approve work.
Approve leave requests. Review work.
Approve time and attendance. Provide guidance on work methods.
Orally reprimand. Train employees in the work.
21. I certify that the above answers are my own and are accurate and complete.
______
Signature Date

NOTE: Make a copy of this form for your records.

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TO BE COMPLETED BY DIRECT SUPERVISOR

22. Do you agree with the responses from the employee for Items 1 through 20? If not, which items do you disagree with and why?
Yes
23. What are the essential duties of this position?
·  Communicate effectively, both orally and in writing, with users, unit staff and Managers
·  Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
·  Analyze operational problems
·  Investigate alternative solutions and potential risk
·  Initiate corrective action
·  Record and report status
·  Teach and assist other staff and users
·  Project management
·  Server support
·  Telecommunications support
·  Database systems support
·  Enforce security standards
24. Indicate specifically how the position’s duties and responsibilities have changed since the position was last reviewed.
25. What is the function of the work area and how does this position fit into that function?
Provide support to the agency end users to maximize the productivity and efficiency of their computer-related equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
26. In your opinion, what are the minimum education and experience qualifications needed to perform the essential functions of this position.
EDUCATION:
Possession of a bachelor’s degree with 21 semester (32 term) hours in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, or mathematics; or possession of an associate’s degree with 16 semester (24 term) hours in computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, mathematics or equivalent.
EXPERIENCE:
None
KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of microcomputer hardware/software, data communications networks, record keeping. Ability to diagnose hardware/software problems, install/repair microcomputers and related equipment, prepare and install software packages, and works under pressure. Ability to prepare detailed instructions and documentation, analyze instructions and data, conduct training & information sessions, manage projects, LAN administration, telecommunications support, communicate at a level appropriate to the audience, make oral and written reports and presentations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Duties may involve the use of a personal vehicle.
NOTE: Civil Service approval of this position does not constitute agreement with or acceptance of the desirable qualifications for this position.
27. I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to this position.
Supervisor’s Signature Date
TO BE FILLED OUT BY APPOINTING AUTHORITY
28. Indicate any exceptions or additions to the statements of the employee(s) or supervisor.
29. I certify that the entries on these pages are accurate and complete.
Appointing Authority’s Signature Date

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