RESOURCE ROOM CATALOG

Chair’s Leadership Skills

BOOKS / Authors
10 Tactics of Innovation
Communication Skills for Department Chairs / Mary Lou Higgerson
Compleat Academic: A Career Guide 2nd edition / John M. Darley, Mark P. Zanna, and
Henry L. Roediger III
Department Chair as Academic Leader / Irene W. D. Hecht, Mary Lou Higgerson, Walter H. Gmelch, and Allan Tucker
Department Chair’s Role in Developing New Faculty Into Teachers and Scholars / Estela Mara Bensimon, Kelly Ward, and
Karla Sanders
Departmental Leadership in Higher Education / Peter T. Knight and Paul R. Trowler
Developing a Comprehensive Faculty Evaluation / Raoul A. Arreola
Effective Communication for Academic Chairs / Mark Hickson III and Don W. Stacks
Faculty Member’s Handbook: Strategies for Preventing Alcohol &
Other Drug Problems / U.S. Department of Health & Human Services
First Among Equals: The Role of the Chief Academic Officer / James Martin, James E. Samels & Associates
Leading Academic Change: Essential Roles for Department Chairs / Ann F. Lucas & Associates
Managing People: A Guide for Department Chairs & Deans (2 copies available) / Deryl R. Learning
On Being a Department Head: A Personal View / John B. Conway
Strengthening Departmental Leadership: A Team –Building Guide for Chairs
in Colleges and Universities / Ann F. Lucas
Successful Use of Teaching Portfolios / Peter Seldin and Associates
Teaching Portfolio: A Practical Guide to improved Performance and Promotion/Tenure Decisions 2nd edition / Peter Seldin
AUDIO TAPE / Author
Dealing with Difficult Students and Their Parents / Dr. Ben Bissell

Change Management

BOOKS / Author
Managing Transitions: Making the Most of Change / William Bridges
Taking Charge of Change / CRM Learning
VIDEOS
Managing Change and Transition / Dr. Ben Bissell

Collegiate Capsule

BOOK / Author
Collegiate Capsule (entire program)

Creativity

VIDEOS / Author
Bring Your Whole Self to Work
Creativity: Life at the Frontier – Igniting Real Conversations in the Workplace
(includes Facilitator’s Guide) / David Whyte
Freedom and Work
Living With the Unknown

Diversity

BOOK / Author
Blue Eyed: A Guide to Use in Organizations / Nora Lester
VIDEOS
Blue Eyed / Jane Elliott
Managing Diversity and Creating Respect / Vision Point
M.E.E.T. on Common Ground

Employee Empowerment

BOOK / Author
Empowering Employees / L. Kristi Long

Emerging Leaders

BOOKS / Author
Discovering the Leader in You: A Guide to Realizing Your Personal
Leadership Potential / Robert J. Lee and Sara N. King
Emerging Leaders – An Annotated Bibliography / Jennifer J. Deal, Karen Peterson, and Heidi Gailor-Loflin
Peer Today, Boss Tomorrow – Navigating Your Changing Role * / Vision Point

*Peer Today, Boss Tomorrow is located in the Supervisory Handbooks section in the Resource Room.

General Supervisory

BOOKS / Author
I Have to Fire Someone! / Richard S. Deems
The Path: Creating Your Mission Statement for Work and for Life / Laurie Beth Jones
The Success Factor – An Incisive Study of the Components of Success &
How to Develop Them / Sidney Lecker, M.D.
VIDEOS / Author
Developing Effective Leadership Power & Influence / Dr. Ben Bissell
Developing Leadership Power / Dr. Ben Bissell
Emotional Intelligence / CRM Learning
Fear of Success / Dr. Ben Bissell
Getting More Done in Less Time
Manager’s Balancing Act / Dr. Ben Bissell
Partners – Part 1: Meeting and Exceeding Expectations of Your Campus Work
Partners – Part 2: Mastering the Skills of Quality Service
AUDIO TAPES / Author
7 Habits of Highly Effective People / Stephen R. Covey
Accelerated Learning Techniques: The Express Track to Super Intelligence / Brian Tracy with Colin Rose
Getting Things Done: Strategies You Can Use Immediately to Save Time and Achieve More Every Day / Ed Bliss
How To Get Results With People: How to Build Your Leadership, Power and
Visibility on the Job (2 copies) / Jeff Salzman
How To Manage Multiple Projects, Meet Deadlines & Achieve Objectives / Fred Pryor Seminars
Managing Multiple Priorities / Fred Pryor Seminars
Political Savvy: The Unwritten Power Skills for Professional Women / Dr. Susan Dellinger

Humor in the Workplace

VIDEO / Author
The Power and Use of Humor * / Dr. Ben Bissell

Instructional Design

BOOK / Author
Instructional Design / Patricia L. Smith & Tillman J. Ragan

*The Power and Use of Humor is located in Dr. Bissell’s section in the Resource Room.

Leadership

BOOKS / Author
Built To Last: Successful Habits of Visionary Companies / James C. Collins and Jerry I. Porras
Extrodinary Leader – Going From Good to Great / John H. (Jack) Zenger and Joe Folkman
Jefferson Himself: The Personal Narrative of a Many-Sided American / Bernard Mayo
Leadership & Self Deception: The Hidden Key to Improving Results / CRM Learning
LeaderShift / Joel Barker
Lessons in Leadership and Life: Secrets of Eleven Wise Men / Dickson C. Buxton
VIDEOS / Author
Leadership Challenge (Revised edition --- based on the book,
The Leadership Challenge by James Kouzes & Barry Posner) / CRM Learning
Leadership & Self Deception: The Hidden Key to Improving Results / CRM Learning

Management of Anger

BOOK / Author
Of Course You’re Angry / Gayle Rosellini and Mark Worden
VIDEOS
Keeping Your Cool When Others Don’t: Strategies for Conflict Management / American Management Association
Managing Anger / Dr. Ben Bissell

Mentoring

BOOK / Author
Mentoring: The TAO of Giving and Receiving Wisdom / Chungliang Al Huang and Jerry Lynch

Periodicals

2002-2004 ISSUES
Journal for Quality and Participation
T & D
Training

Presentation Skills

BOOK / Author
Be Prepared to Speak * (Instructor’s Manual & Study Guide) / Toastmasters International

*Be Prepared to Speak is located in the Communications Section of the Resource Room.

Professional Development

BOOKS / Author
Reaching Your Development Goals (free booklets) / Cynthia D. McCauley &
Jennifer W. Martineau
Setting Your Development Goals – Start With Your Values / Bill Sternbergh & Sloan R. Weitzel

Recognition Systems

BOOKS / Author
1001 Ways to Reward Employees / Bob Nelson
Encouraging the Heart – A Leader’s Guide to Rewarding and Recognizing Others / James M. Kouzes and Barry Z. Posner
VIDEOS / Author
Encouraging the Heart – A Leader’s Guide to Rewarding and Recognizing Others / James M. Kouzes and Barry Z. Posner
Whale Done! The Power of Positive Relationships (workbooks included) / Ken Blanchard

Self Esteem

VIDEOS / Author
Building Children’s Self Esteem / Dr. Ben Bissell
Feeling Good About Yourself and Your Job / Dr. Ben Bissell
Self Esteem and Peak Performance (2 part series) / Jack Canfield

Supervisory Handbooks

BOOKS / Author
A How To Do It Training Manual for Supervisors and Managers (Books 1,2,34)
Effective Problem Solver / Alexander Hamilton Institute
Effective Supervisor Training Reports / Business & Legal Reports, Inc.
Facilitator’s Notebook for Pitfalls to Avoid in Dealing with Difficult People / Dr. Ben Bissell & William R. Shirah
HR Training Repros / Business & Legal Reports, Inc.
Supervisor’s Factomatic / Jack Horn
Successful Supervision – A Reproducible Workshop in the Fundamentals of Effective Supervision / Talico Inc.
VIDEO / Author
New Supervisor: Skills for Success / Jack Wilson & Associates, Inc.
Peer Today, Boss Tomorrow – Navigating Your Changing Role / Vision Point
AUDIO / Author
New Supervisor: Skills for Success / Jack Wilson & Associates, Inc.

Supervisory Skills

ACCOUNTABILITY
BOOK / Author
Accountability That Works / CRM Learning
COACHING
BOOKS / Author
Coaching for Performance / John Whitmore
Improving Workplace Performance Through Coaching / Karen Lawson
Succeed by Coaching / Robert W. Lucas
VIDEO
When the Coach is You! Skills for Helping Others Learn What You Already Know / CRM Learning
COMMUNICATION
BOOKS / Author
50 One-Minute Tips To Better Communication / Phillip E. Bozek
Art of Giving and Receiving Feedback / Shirley Poertner and Karen Massetti Miller
Be Prepared to Speak (Instructor’s Manual & study guide) / Toastmasters International
Communicating Across Cultures (free booklets) / Don W. Prince and Michael H. Hoppe
Listen Up! Hear What’s Really Being Said / Jim Dugger
VIDEO
Art of Listening / Dr. Ben Bissell
Communicate and Win / Communications Briefings
AUDIO TAPE
Power Communication Skills for Women / Dr. Susan Baile
CONFLICT RESOLUTION
BOOKS / Author
Academic Administrator’s Guide to Conflict Resolution / Sandra I. Cheldelin and Ann F. Lucas
Handling the Difficult Employee: Solving Performance Problems / Marty Brounstein
Managing Conflict at Work / Jim Murphy
Managing Conflict with Direct Reports (free booklets) / Barbara Popejoy and Brenda J. McManigle
Managing Conflict with Peers (free booklets) / Talula Cartwright
CUSTOMER SERVICE
BOOK / Author
Customer Service Excellence – It’s In the Details / Lisa Ford
VIDEOS
Power of Customer Service: A How-To Approach to Successful Customer Service / Paul R. Timm, Ph.D.
Quality Service Training Program for Student Employees / Partners
AUDIO TAPE
Power of Customer Service: A How-To Approach to Successful Customer Service / Paul R. Timm, Ph.D.
DOCUMENTING AND DISCIPLINE
VIDEOS / Author
A Manager’s Guide for Wrongful Discharge
Documentation Dilemma: Can Recordkeeping Get You In Trouble?
Documenting Discipline (Video training & Computer-based training available)
HR Training Presentations (in Microsoft Power Point)
Legal Side of Supervision
Mastering the Skills of Quality Service (Part 2 by Partners) / Partners
Meeting and Exceeding Expectations in Your Campus Work (Part 1 by Partners) / Partners
Power of Perspective / Jim Folks
Progressive Discipline: You Be The Judge
FEEDBACK
BOOKS / Author
Feedback That Works: How to Build and Deliver Your Message (free booklets) / Sloan R. Weitzel
Ongoing Feedback: Hot to Get It, How to Use It (free booklets) / Karen Kirkland and Sam Manoogian
GOAL SETTING
BOOK / Author
How to Set and Really Achieve Your Goals / Jeff Blackman
INTERVIEWING AND HIRING
BOOKS / Author
88 Mistakes Interviewers Make and How to Avoid Them / Auren Uris
New Supervisior – Revised Edition / Elwood N. Chapman
Recruiting, Interviewing, Selecting & Orienting New Employees – 3rd Edition / Diane Arthur
VIDEOS
How To Interview & Hire the Right People: A Step-By-Step Guide for Managers and Supervisors (3 part series) / Stephen Carbine
Interview Guide for Supervisors / College & University Personnel Association
Legal Liabilities / College & University Personnel Association
Seven Danger Zones for Supervisors: An Employment Law Training Series / John B. Phillips, Jr., Attorney at Law
MANAGING EXPECTATIONS
VIDEO / Author
The Pygmalion Effect: Managing the Power of Expectations / CRM Learning
MEETING MANAGEMENT
BOOKS / Author
A Manager’s Guide to Productive Meetings / Alexander Hamilton Institute, Inc.
Effective Meeting Skills – A Practical Guide for More Productive Meetings / Marion E. Haynes
Effective Meetings – The Complete Guide / Clyde W. Burleson
Meeting Openers – A Jukebox Journey with HEART / CRM Learning
Meeting Openers –A Jukebox Journey with SOUL / CRM Learning
Meeting Openers –A Jukebox Journey with VIBES / CRM Learning
Time Management Inventory / Talico Inc.
VIDEO
How to Hold Successful Meetings / Paul R. Timm, Ph.D.
PERFORMANCE APPRAISALS
BOOKS / Author
Effective Performance Appraisals – A Fifty-Minute Guide / Robert B. Maddux
Leveraging Appraisals for Maximum Performance / Beth A. Ferrara
Performance Appraisal Question & Answer Book: A Survival Guide for Managers / Dick Grote
VIDEOS
Discussing Performance / CRM Learning
How To Write and Conduct Effective Performance Appraisals (3 part series) / Jimmy Calano
STRESS MANAGEMENT
BOOKS / Author
Kicking Your Stress Habits – A Do-It-Yourself Guide for Coping with Stress / Donald A. Tubesing
Managing Stress / Kristine C. Brewer
Personal Wellness – Your Most Profitable Investment / Rick Griggs
AUDIO TAPE
Stress Skills for Turbulent Times: How to Manage the Multiple Demands Facing Working Women Like You / Roger Mellott
TEAMWORK & TEAMBUILDING
BOOKS / Author
50 Activities for TeamBuilding, Volume 1 / Glenn Parker and Richard P. Kropp, Jr.
50 Activities for TeamBuilding, Volume 2 / Mike Woodcock
How to Form a Team: Five Keys to High Performance (free booklets) / Kim Kanaga and Michael E. Kessler
Team and Organization Development Sourcebook / Mel Silberman
Team Up for Success: Building Teams in the Workplace / Charles M. Cadwell
The Vision of Teams / Star Thrower Distribution
Wisdom of Teams: Creating the High-Performance Organization / Jon R. Katzenbach and Douglas K. Smith
VIDEOS & AUDIO TAPES
FiSH! Catch the Energy, Release the Potential (Guide book included)
FiSH Sticks: Keeping the Vision Alive
FiSH Tales: Building Trust
FiSH Tales: Jump Start
FiSH Tales: Peak Experience
FiSH Tales: Vital Signs
High Ropes Course / ElonUniversity
Learning the 17 Indisputable Laws of Teamwork / John C. Maxwell
Video 1: Introduction and Session 1: The Law of Significance
Simple yet profound principles of winning teamwork. Foundational material will
immediately begin to change your thinking and show you how to construct a winning team. You will learn the simple truth that one is too small a number to achieve greatness.
Video 2: Session 2: The Law of the Big Picture
Session 3: The Law of the Niche
Teaches how the big picture dictates what type of person plays on the team. The author explains how to place people in their respective niches so that the team can achieve maximum impact. Teams will soar as the leader learns how to evaluate the players’ strengths and places themaccordingly.
Video 3: Session 4: The Law of Mt.Everest
Session 5: The Law of the Chain
Challenges you to look at your goals and construct a team that can make it to the top. You will learn basic steps to building a strong organization that can make the journey. Shows you how obstaclesand difficulties will become stepping stones to success through a wellbuilt chain of team members.
Video 4: Session 6: The Law of the Catalyst
Session 7: The Law of the Compass
These lessons will sharpen your ability to spot a catalyst: the personwho gets the job done and goes the extra mile. These are the folks you’ll want on your team! In order to get a strong team in place, the author will give you simple ways to clarify your vision, bring purpose to your goal, and stretch to reach the top.
Video 5: Session 8: The Law of the Bad Apple
Session 9: The Law of Countability
Your best and worst friend can be your attitude! The author shows you in these lessons how a rotten attitude corrupts the whole team. Learn powerful truths that can turn bad attitudes into great abilities. Explanation of how teammates’ winning attitudes and the ability to count on one another result in victory.
Video 6: Session 10: The Law of the Price Tag
Session 11: The Law of the Scoreboard
The author shares one of life’s proven lessons: the team fails to reachits full potential when it fails to pay the price. You will learn how to pay the price, define reality and make essential decisions that will carry your team across the victory line.
Video 7: Session 12: The Law of the Bench
Session 13: The Law of Identity
These sessions are designed to help you predict the future of your team. By looking at today’s team members, you will see tomorrow’s success. You will understand how tomorrow’s potential is unleashedby today’s investment. The author teaches how shared values define the team and are the glue that holds an organization together.
Video 8: Session 14: The Law of Communication
Session 15: The Law of the Edge
The author will explain that two equally talented teams do not necessarily achieve the same results. The difference lies in the leadership edge. In these sessions the author will give you key points on how effective leaders secure the victory through their winning edge. You will learn key points on how to use simple communication techniques that will keep your team listening for more.
Video 9: Session 16: The Law of High Morale
Session 17: The Law of Dividends
Learn to energize and elevate your team members as the authorteaches the value of high morale. A team worthy of investment is ateam with a winning spirit. Follow the author’s strategy for investing in your team and watch the amazing results that are certain to follow.
TeamBuilding: Learn the Secrets of Developing a High-Performance Team
(3-part series) / Mark Sanborn
TeamBuilding: Why Teams Work and Why Teams Don’t Work * / Dr. Ben Bissell
Teamwork in Crisis: The Miracle of Flight 232 / CRM Learning
AUDIO TAPE
9 Traits of Highly Successful Work Teams / Loren Ankarlo
TIME MANAGEMENT
BOOKS / Author
Common Sense Time Management / Roy Alexander
Investing Time for Maximum Return / Melody Mackenzie & Dr. Alec Mackenzie
Personal Time Management (First & Revised editions) / Marion E. Haynes
Practical Time Managemt.–How To Make the Most of Your Most Perishable Resource / Marion E. Haynes
VIDEOS
Executive Time Management / Brian Tracy
Getting More Done in Less Time / Communication Briefings
Managing Time Your Way (2 copies) / American Management Association
AUDIO TAPES
Executive Time Management / Brian Tracy
Mackenzie On Time – How To Save Two Hours a Day / R. Alec Mackenzie
Taking Control of Your Workday: How To Achieve More in Less Time
With Less Stress / Dick Lohr
Time Power / Charles R. Hobbs
Power Communication Skills for Women* (*located in Communication Section) / Dr. Susan Baile
VIDEO
Fish Tales: Building Trust *

Training & Facilitation