Barambah Regional Medical Service
Practice Information Sheet
Cnr Bligh & Broadway Street
CHERBOURG
QLD 4605
Ph: 07) 4169 8600
Fax: 07) 4169 5164
Chief Executive Officer - Tracey Appo
Practice Hours
Monday to Thursday 8am – 5.00pm
Friday 8am – 3.00pm
We are closed weekends and public holidays
Please note our practice closes each day between 12.30pm & 1.30pm for lunch.
Medical Professionals
Dr Philip Patchett: General Practitioner. Dr Patchett has over 25 years experience in all aspects of general practice. He is originally from New Zealand but now lives in the South Burnett with his wife and children.
Qualifications: MBChB, DipObs, FRACGP
At the Clinic:
Monday 8:00am – 5:00pm
Tuesday 8:00am – 5:00am
Wednesday 8:00am – 5:00pm
Thursday 8:00am – 5:00pm
Friday 8:00am – 3:00pm
Mrs Ann Butler :Clinic Manager/Nurse Practitioner
Qualifications: Bachelor of nursing, Masters Remote Health Practice Nurse Practitioner, Graduate Diploma Remote Health Management (Masters), Certificate Forensic Science, Certificate Advanced Cardiac Life Support, Immunisation Endorsement, PAP Smear Provider, Sexual Health, Child Health and Preventative Chronic Disease Management, Implanon insertion.
At the Clinic:
During opening hours.
Mr James Bond: Health Worker
Qualifications: Certificate III in Primary Health Care
Mrs Fabia Murray: Health Worker
Qualifications: Certificate III in Primary Health Care
Miss Marilyn Murray: Health Worker
Qualifications: Certificate III in Primary Health Care
At the Clinic:
During opening hours.
Receptionist Staff
Ms Darrie Lea: Medical Receptionist Ms Nicole Madjarian: Medical Receptionist
Appointments
Any person can either telephone for an appointment or walk in to the clinic at any time during opening hours and be seen by the next available doctor.
To book an appointment please ring 07) 4169 8600 or drop by the Centre. If you require an appointment longer than 15 minutes please tell the receptionist while you are talking to them.
Every effort will be made to accommodate your preferred time.
Emergencies will always be given priority at our service.
If there is any unforeseen delay or your GP has been called away our reception staff will attempt to contact you.
You can see your doctor for a long as you need every time you come to the clinic.
If you or a family member requires an interpreter service please let us know when you make the appointment so we can organise this for you.
To cancel a booked appointment please ring 07) 4169 8600.
Care Outside Normal Opening Hours Arrangements
If you need medical attention outside our practice operating hours please contact Cherbourg Hospital in
Fisher Street, CHERBOURG
PH: 07) 4169 8800
Fax: 07) 4169 8801
If you require urgent medical attention (emergency), please call an ambulance on 000.
Home and Other Visits
There may be times when a doctor will need to visit you at home. This may happen any time, in or out of hours. Arrangements will be made between you and your doctor.
Our Health Professionals make visits to our local Aged Care Facility (Ny-Ku-Byun), The Rehabilitation Centre (Wunjuada) and Cherbourg Primary School.
Telephone Access
If you wish to talk to your doctor, nurse of health worker, please do not hesitate to contact us between 8am and 5pm Monday to Thursday and 8am to 3pm on Fridays on (07) 4169 8600. If the people you wish to speak to is not available, please leave a message with the reception staff and they will contact you as soon as possible. If your call is urgent, please be sure to tell the person taking your message.
Services available
Barambah Regional Medical Service offer a range of services such as:
· Asthma management / · Child/Maternal Health/Obstetrics shared care / · Quit smoking· Community Medicine / · Diabetes / · Chronic disease management
· Aged care services including palliative care / · Indigenous Health / · Preventative Health Checks
· Men’s Health / · Women’s Health / · Specialist services, orthopaedic, ophthalmology, respiratory
· Palliative Care / · Sexual Health / · Community education and support
Fees and billing arrangements
Barambah Regional Medical Service is a bulk billing service. If you are referred to a visiting service held here at Barambah Regional Medical Service or at another facility you may be charged a fee for that service. Your doctor will talk to you about this at the time of making the referral.
Receiving the results of any test or procedure
If you have had a test done, please be sure to contact the clinic 3 to 5 working days following the test for the results, or as advised by your doctor.
It is our policy not to notify clients if an appointment with the doctor is not required following tests.
Recall and Reminder System
Our practice is committed to preventive and holistic health care and follows best practice guidelines. Barambah Regional Medical Service works in cooperation with National and State based recall and reminder registers. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not want to be part of this reminder system please tell the receptionist or your doctor.
Management of your Personal Health Information and Your Rights
Your medical record is a confidential document. All staff at Barambah Regional Medical Service respect the privacy and confidentiality of your health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We have a comprehensive policy on the management of Personal Health Information and a brochure ‘Privacy and Your Rights’. Please ask at reception for a copy of this brochure at any time. We abide by the ten National Privacy Principles available at http://www.privacy.gov.au/health/index.html
QUEENSLAND
Health Rights Commission GPO Box 3089 Brisbane QLD 4001 Phone: 1800 077 308 (QLD Toll free) or 07) 3234 0272 - Fax: 07) 3234 0333 - TTY: 07) 3225 2559 - Website: www.hrc.qld.gov.au
Complaints Feedback and Suggestions
We welcome any feedback that will help us to improve our service. We take your concerns, suggestions and complaints seriously. Please see our Clinic Manager if you have any complaints or feedback.
This is a no smoking facility
Please take the time to read through the 10 tips for improving your health that can be found in our waiting room. It explains how patients and carers can work in partnership with the health care professional to get the best possible care. It explains:
§ 10 tips for improving health care, which includes questions people, might like to ask their health care professional.
§ What to expect from a health care professional.
§ Information for finding out more about a condition and managing medicines.
§ What can be done for concerns about health care.
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