ReefGrow LLC
New Dealer Checklist
Please complete the following for your application:
- New Dealer Application (page 2)
- Credit Card Authorization Form (Page 5) (optional with application, required before first order)
In addition we require the following documentation:
- A copy of your business license
- A copy of your state issued Seller’s Permit, Resale License or Tax ID
- An advertisement showing what your company does (Website, business card, brochureor picture of storefront)
Please note…..
- Commercial location required for online stores
- No Amazon or EBay stores
New Dealer Application
Company Name: ______
DBA: ______
Seller’s Permit #: ______
Address:______
City / State / Zip:______
Owner(s) Name(s):______
Purchaser’s Name: ______
Phone: _(_____) ______
Alt. Phone: _(______) ______
Fax: _(______) ______
E-Mail: ______
Requested Password:______
Website:______
Would you like to receive our newsletter?
Yes No
Business and Other Information:
Type of Business (check all that apply):
Retail Brick and Mortar Online Installationand Maintenance
WholesaleManufacturer Coral Farm
Our Business Deals in (check all that apply):
Saltwater Freshwater Pond
How long have you been in business? ______
What brands does your business sell the most? ______
______
______
______
Where did you hear about us?
______
Print Name:______
Signature:______
Date:______
Order Processing and Placement
• All orders must be at least $100.00 in value.
• A $10.00 fee will be added to ALL orders under $100.00. This fee will beadded automatically as a line item on the invoice.
• All orders for immediate (same day) processing must be placed no later than 11:30am CST.
• Orders with item codes are treated as a priority over those without. Priorityorders may be placed and closed within 15 minutes. Once an order is closed no changescan be made. Desired changes will be shipped as a separate order, and will be subject toadditional shipping charges.
Will Call Orders
• Will Call orders MUST be placed at least 2 hours before the desired pick uptime.
• Changes to orders or orders made at the Will Call Window may take up to 2 hours to process.ReefGrowno longer expedites onsite order changes or additions.
• If you intend to return or exchange any item please contact us 2 hours before your estimatedarrival time. Walk in returns or exchanges will be subject to standard processing times.
• Will Call orders are accepted Tuesdays through Thursday.
International Orders
• Customers are responsible for all permits, documents, licensesand other items requiredto import our products into their country.
• In the eventa shipment is sent back due to a lack of import documentation,customeris responsible for all shipping charges, all other fees associated with customs orshipping, all products returned in unsellable condition, and a 25% restocking fee for allitems returned to stock.
• In the event that only a partial shipment is accepted by Customs, the customer is financially responsible for all items seized by customs.
• ReefGrowdoes not ship frozen/refrigerated food internationally.
Returns and Exchanges
• ReefGrowreserves the right to examine, troubleshoot and test all itemssuspected of being defective, broken, or otherwise unusable prior to a replacement beingsent.
• It is the dealer’s responsibility to open all shipping boxes, crates or pallets upon receivinga shipment to inspect for damage to products made during transit.
• If a customer is having trouble with or suspects an item is defective, please have them returnthe item to the store and call ReefGrowfor further assistance.
• It is advised that dealers test or troubleshoot items that customers suspect to be defective orunusable. If a product is returned to ReefGrowand found to not be broken or unusable, thedealer will be responsible for all shipping charges, and the price of all merchandise deemedto be normal and operational.
• Customer Service or Technical Support phone calls or e-mails from end users will not bereturned unless previously agreed upon by both the dealer and ReefGrow.
ReefGrow LLC
PO Box 535
Killen, AL35645
256-710-0323 Phone
REEFGROW LLC
Credit Card Authorization Form
PLEASE PRINT OUT AND COMPLETE THIS AUTHORIZATION AND RETURN TO US.
All information will remain confidential.
Cardholder Name:______
Billing Address:______
______
Credit Card Type:_____ Visa _____ MasterCard _____ AMEX
Credit Card Number:______
Expiration Date: ______
Card Identification Number (last 3 digits located on the back of the credit card or 4 digits on front for AMEX): ______
I authorize ReefGrow LLC to keep this card number on file and charge the agreed amount to my credit card provided herein to keep the account current. I agree that I will pay for this purchase in accordance with the issuing bank cardholder agreement.
Cardholder – Print Name, Sign and Date Below:
Signature: ______
Dated:______
Print Name:______
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