ICT in Banks

ICT IN BANKS

An Automatic Teller Machine (ATM) is used for withdrawing cash form bank accounts.

(a)An ATM may not be working when a customer goes to get cash from it.

Give twoother different problems that could occur when a customer tries to get cash from an ATM. [2]

Problem 1 ……………………………………………………………………………………………...…

Problem 2…………………………………………………………………………………………………

(b)Give two reasons why banks have used ATMs..[2]

Reason 1 …………………………………………………………………………………………………

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Reason 2 ……………………………………………………………..…………………………………

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(c)Banks now offer online banking (telebanking).

Give two advantages of online banking for the customer. [2]

Advantage 1 ……………………………………………………………………………………………

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Advantage 2 …………………………………………………………..…………………………………

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(d)Customers may need a modem and a telephone line to access their online bank account.

Give one reason why a modem is needed.[1]

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(e)Some customers use an ISDN line to access their online bank account.

Give one benefit of using an ISDN line instead of an ordinary telephone line. [1]

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ICT Paper 1 2003

Banks use computers to store personal data about customers

(a)State what is meant by the term data.[1]

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(b)The data stored includes name, address, postcode and telephone numbers of customers.

Give threeother items of data a bank would store about a customer. [3]

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(c)Give one advantage to the bank of storing customer data on a computer file.[1]

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(d)Give two methods of preventing unauthorised access (hacking) into a customer's computer file. [2]

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ICT Paper 1 2003

Banks now use automatic teller machines (ATMs) commonly called cashpoints.

(a)Tick two boxes which have true statements concerning ATMs.[2]

Tick two boxes only
ATMs mean banks need fewer counter staff.
You never need to queue to get money from an ATM.
You can apply for an overdraft at an ATM.
All ATMs are connected to the bank by the Internet.
ATMs reduce the size of queues waiting to withdraw money inside the bank.

(b)State two crimes associated with the use of credit and debit cards.[2]

Crime 1 …………………………………………………………………………………………………

Crime 2 …………………………………………………………………………………………………

(c)Suggest two ways the level of card crime can be reduced.[2]

Method 1 ……………………………………………………………………………………………

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Method 2 ……………………………………………………………………………………………

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(d)Other than card crime, give two different crimes associated with the use of computers.[2]

(See ‘Workplace’ unit for assistance)

Crime 1 …………………………………………………………………………………………………

Crime 2 …………………………………………………………………………………………………

ICT Paper 1 2002

4.Bank issues customers with several different types of plastic cards, as shown below.

(a)Give two different types of plastic cards issued by banks to customers.[2]

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(b)On the back of the plastic cards are magnetic strips

Give three items of data the magnetic strip holds about the account.[3]

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(c)Cards can be used to obtain cash from an automatic teller machine (ATM) commonly called a cashpoint.

(i)Give two advantages to customers of using an ATM to obtain cash rather than going into the bank. [2]

Advantage 1 ……………………………………………………………………………………

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Advantage 2 ……………………………………………………………………………………

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(ii)Give three other services that customers can obtain from an ATM.[2]

Service 1 …………………………………………………………………………………

Service 2 …………………………………………………………………………………

Service 3 …………………………………………………………………………………

(d)Give one effect of the introduction of ATM’s has had on jobs in banks.[1]

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ICT Paper 1 2000

Banks allow customers to use Automatic Teller Machines (ATMs) commonly called Cashpoints.

(a)Name twoinput devices found at the cashpoint. [2]

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(b)Name twooutput devices found at the cashpoint. [2]

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(c)Give two methods customers can use to ensure the security of their PIN number.[2]

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(d)ATMs are not only found outside bank buildings.

Name twoother types of buildings where they are likely to be found[2]

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(e)Describe two ways in which the introduction of cashpoints has changed the lifestyles of customers.[2]

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(f)Many banks now offer a telephone enquiry system. Customers can receive account details such as bank balance over the telephone.

How can the bank ensure that it is the account holder who is asking for the information?[1]

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ICT Paper 1 1998

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