JOB TITLE:Locality Manager - Adult Or Children & Young People Services

JOB DESCRIPTION

JOB TITLE:Locality Manager - Adult or Children & Young People Services

WORK BASE:The post holderis expected to work at any of the Society workplaces as required by the needs of the service.

SALARY:Pts 22 - 26

HOURS:Up to 37 hours per week

REPORTING TO:Operational Lead - Adult or Children & Young People Services

MAIN PURPOSE:

To manage,develop and deploy a team of Support Workers who will provide individual and small group support for disabled children and adults within defined locality areas. This includes planning and delivering a service that supports service users in activities of their choice as part of the Society’scustomer pathway.

To ensure high standards of support to enable disabled service users to lead a full and active a life, including taking a lead on creating a broad range of stimulating and high quality activities. To assist in developing and responding to services in line with the changing demands of service users, government legislation, local authority policies and best practice.

To act as the named support coordinator for a number of individuals within the customer pathway process.

MAIN TASKS:

Staff Management

1. Recruit and manage a staff team in line with Society policies and procedures and to collaborate with other Locality Managers to faciltiate an exchange of staff using flexible working patterns to meet the changing needs of the Society.

1. To ensure staff are deployed effectively and efficently within

defined geographical areasand in conjuction with the Operational Systems Planner make use of electronic rostering systems to ensure that service demands are being met and that appropriate cover arrangements are in place to ensure a seamless service offer.

1. To ensure staff records such as sickness notification, annual leave, time in lieu, personnel records etc., are completed and kept up to date on a daily basis using the Open HR IT system.

1. To conduct regular supervision meetings with Support Workers in line with Society policies and relevant care standards, to ensure that they are able to perform their job accountabilities competently.

1. To participate in the Society’s Performance Review Scheme reviewing, at least annually, the performance of Support Workers including identifying training and development requirements through a personal development plan.

1. To hold a range of meetings and at a minimum monthly team meetings to provide staff with key information concerning the Society and their work actively encouraging staff feedback to improve the and efficiency of the Society and create a culture aligned to the Society’s values.

1. To take action as may be necessary in disciplinary or performance related matters in accordance with the Society’s procedures and ensure full and consistent implementation across the Service.

1. To support volunteers who assist with Society activities in line with the Society’s with the volunteer policy & procedure.

Planning and delivering the service

1. To ensure that the support staff are delivering activities of service user’s choice and preference which are embedded in their community, maximising local main stream facilities.

1. To raise and respond to any safeguarding alerts and work in conjunction with the appropriate safe guarding leads.

1. Assist in developing and delivering activities in accordance with the requirements of key legislative bodies such as Care Quality Commission/Ofsted and in line with the Society’s Code of Conduct and Key Performance Indicators.

1. To develop, person centred support plans, which reflect the pathway and support plan developed by the support planner with service users and their carers as part of the customer pathway process.

1. To embed a person centredway of working with all staff to provide a flexible bespoke provision to meet the assessed needs and agreed outcomes of Service users

1. Ensure reviews are carried out of individual service users and overall service delivery.

1. Ensure that all service usersare involved in and have access to information relevant to their service and that this is provided in line with legislative requirements i.e. CQC/Ofsted and Society policy and procedures.

1. Work alongside other Locality Managers within the Society to ensure the provision of a seamless service including transition, for users and their carers through efficient use of society resources.

1. To contribute to the Service developing and delivering its annual budget by ensuring devolved budgets are managed in line with effective financial controls and work with the Finance Department to resolve any disputes.

1. Provide relevant and timely payroll and invoicing information to the Society’s Finance Department via relevant IT systems and processes.

1. Provide statistical and other information / reports relating to service delivery as requested by senior managers

12.To take part in theSociety’sinternal monthly inspection process relating to service delivery, producing relevant details in advance of the meeting for the Operational Leads.

13. To undertake on call on a rotation basis to ensure that there is effective 24 hour/7 day out of hours support available for staff, service users and carers relating to the activities being delivered by the Society.

Developing the service

1. Contribute to the development of appropriate and effective marketing and promotion materials and to promote the Society publically at conferences, exhibitions etc.

1. Identify and develop positive working relationships with key referring professionals in Social Services, Health and other keystake holders through which new referrals can be achieved.

3. Develop positive relationships with service users and families to ensure effective communication and feedback systems.

4. Keep up to date with relevant changes in legislation and national and local policy and practice and evidence this.

5. To build up knowledge and contribute to the Society’s activity directory

General

1. To attend regular supervision with the Operational Lead for Adult or Children & Young People in order to address service requirements.To undertake all mandatory training relevant to the role of the Locality Manager. Together with the Operational Lead for Adult or Children & Young Peoleidentify skills gaps and how the gaps can be filled through a Personal Development Plan (PDP)

1. To attend and contribute to management meetings across the Society as appropriate.

1. To carry out all duties in line with the Society’s policies and procedures.

1. To hold a current valid driving licence, to have access to a vehicle insured for

business purposes and to be willing to travel to a number of local authority’s

as part of the role.

1. Will work on a flexible basis including evenings, weekends and bank holidays as required.

1. Will undertake any further training that is relevant to the role being undertaken.

1. All duties must be carried out in accordance with the Society’s Policies and

Procedures, including Equal Opportunities Policy and Procedure.

1. To undertake any other reasonable duties as required by the Operational Lead

September 2015

PERSON SPECIFICATION

Locality Manager Adults or Children & Young People Services

Essential / Assessed by:
Qualifications/ experience /

1. To hold or be willing to work towards NVQ 4 in Health and Social Care

/ Application
Work experience /

1. Minimum of 2 years’ experience of health and/or social care services working within the field of disabilities.

1. One years’ experience of managing staff including providing staff supervision and day to day monitoring.

/ Application
Knowledge, skills and abilities /

1. Experience of safeguarding processes relevant to the field of disabilities and responding to safeguarding alerts.

1. Proven track record of managing and motivating staff teams and developing a culture promoting high quality service delivery and continuous service performance

1. Experience of managing the effective deployment of staff resources and conducting supervision meetings.

1. Experience of managing disciplinary or performance related matters.

1. An understanding of, and experience of putting into practice, person centred plans (care planning) for service users.

1. Experience of managing support staff to work proactively with individuals who present with behaviours that challenge our service.

1. Experience of ensuring reviews are carried out with individual service users to ensure standards are maintained, outcomes monitored and the best value is achieved.

1. Experience of contributing to the development and delivery of an annual budget.

1. Excellent communication skills - verbal, written and listening skills

1. Robust and resilient under pressure, continuing to perform effectively in stressful and difficult circumstances

14. Effective IT skills and use of modern technology / Interview
Interview
Interview
Interview
Interview
Interview
Interview
Interview
Interview
Interview
Interview
& Assessment
Behavioural Competencies / Ability to express positive expectations of others and give encouragement.
Ability to make people feel there work is important and keep them informed of the bigger picture as well as the day to day priorities.
Ability to organise and bring resources together to get the job done.
Ability to make sure the work done by staff meets quality standards and sets high personal standards as an example.
Ability to creatively problem solve to ensure high standards of support are delivered. . / Interview using competency based questions