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Title / Promote the participation of management and staff in quality initiatives
Level / 5 / Credits / 4
Purpose / People credited with this unit standard are able to: identify and prioritise the quality initiatives to be promoted; select promotion strategies; implement promotion strategies; and review and monitor the promotion of initiatives.
This unit standard is applicable to people in organisations who promote and facilitate improvements in quality management activities. The skills contained in this unit standard can be applied in a wide range of contexts, from strategic to specialised activities.
Classification / Business Operations and Development > Quality Management
Available grade / Achieved
Explanatory notes
1Although not a prerequisite, Unit 8085, Demonstrate knowledge of quality and its management contains useful underpinning knowledge for this unit standard.
2Definitions
Quality is the degree to which a set of inherent characteristics of products and services fulfils the stated and implied requirements of customers and other stakeholders.
Quality management is a philosophy of management that encompasses quality management systems, customer focus, and a consultative culture. The purpose is to continuously improve the value of goods and services to internal and external customers, with outcomes of improved business results and greater effectiveness and efficiency in day-to-day activities.
Quality management systems refers to a formal management system that establishes policy and objectives (and ways of achieving them) in order to direct and control an organisation with regard to quality.
Customers are people or organisations who receive products and services. They can be external or internal to the supplier.
Suppliers include both internal and external suppliers of products and services.
Stakeholders are individuals, groups, and organisations who have some interest in products, services, and production and/or delivery processes. Stakeholders typically include combinations of customers, suppliers, owners, shareholders, management, staff, and regulatory authorities.
3All activities must comply with: any policies, procedures, and requirements of the organisation(s) involved; the ethical codes of relevant professional bodies; and any relevant legislative and/or regulatory requirements.
4Legislation relevant to this unit standard can include but is not limited to: Health and Safety in Employment Act 1992, Resource Management Act 1991, Official Information Act 1982, Privacy Act 1993, State Sector Act 1988, Employment Relations Act 2000, Fair Trading Act 1986, Consumer Guarantees Act 1993, and subsequent amendments.
5Assessment evidence for this unit standard must be collected from practical workplace experience related to quality improvement, and must include evidence of candidates’ underpinning knowledge and understanding of their organisation’s business processes and methods.
Outcomes and evidence requirements
Outcome 1
Identify and prioritise the quality initiatives to be promoted.
Evidence requirements
1.1Quality initiatives are identified from a range of sources.
Rangesources may include but are not limited to – those resulting from approved improvement opportunities and from management requirements arising from internal and external audits, internal and external customers, internal and external suppliers, legislative and regulatory requirements.
1.2Initiatives to be promoted are prioritised against organisation criteria.
Rangemay include but are not limited to – organisation strategy, benchmarking, resources available, time restraints.
Outcome 2
Select promotion strategy.
Rangestrategies may include but are not limited to – newsletters, workshops, forum groups, presentations.
Evidence requirements
2.1A range of strategies is identified to promote staff participation.
2.2Identified success criteria correspond to the organisation goals and culture, and are documented to organisation requirements.
Rangeincludes but is not limited to – level of stakeholder satisfaction; participation by management, staff, customers, suppliers.
2.3Promotion strategy is selected to meet success criteria.
Outcome 3
Implement promotion strategy.
Evidence requirements
3.1Implementation plan contains criteria for evaluation and review of the promotion strategy, and is developed in consultation with relevant stakeholders.
3.2Management approval, commitment, and authority are ensured prior to communication of the plan.
3.3Strategy is implemented in accordance with the implementation plan.
Outcome 4
Review and monitor the promotion of initiatives.
Evidence requirements
4.1Feedback from stakeholders is obtained in accordance with the implementation plan.
4.2Participation and promotion are measured against documented success criteria.
4.3Promotion strategy and implementation plan are modified, where necessary, in response to feedback received.
Planned review date / 31 December 2019Status information and last date for assessment for superseded versions
Process / Version / Date / Last Date for AssessmentRegistration / 1 / 31 August 1996 / 31 December 2016
Revision / 2 / 7 September 1999 / 31 December 2016
Revision / 3 / 12 January 2001 / 31 December 2016
Revision / 4 / 10 September 2004 / 31 December 2016
Rollover and Revision / 5 / 18 July 2008 / 31 December 2016
Rollover and Revision / 6 / 17 November 2011 / 31 December 2016
Rollover and Revision / 7 / 18 April 2013 / 31 December 2018
Rollover / 8 / 16 April 2015 / N/A
Consent and Moderation Requirements (CMR) reference / 0113
This CMR can be accessed at
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services if you wish to suggest changes to the content of this unit standard.
NZQA National Qualifications ServicesSSB Code 130301 / New Zealand Qualifications Authority 2018