Administrative Services – CSOF2
Role summary for potential applicants
Advertised Job Title: / Payment Support Officer – Part-time (2 Positions)Reference Number: / 23481
Classification: / CSOF2
Salary Range: / AU $44k to AU $57k pro rata plus up to 15.4% superannuation
Location: / Clayton (Melbourne), VIC, Australia
Tenure: / Specified Term of 12 months
Relocation assistance: / Will be provided to the successful candidate if required.
Applications are open to: / Australian/New Zealand Citizens, Permanent Residents, and candidates who have full work rights for the duration of the term and do not require visa sponsorship.
Functional Area: / Administrative Services
Reports to the: / Payment Support Centre Manager
Number of Direct Reports: / 0
Role Overview:
The Payment Support Officer will process service claims and invoice payments within the SAP system in accordance with CSIRO policy and provide basic advice on procurement policy and application, payment processing and alternatives. As a member of the Payment Support Centre team (previously known as the Procure to Pay Service Centre), the Payment Support Officer will assist with vendor management, reporting and reconciliations tasks.
This is a job share role. There are two positions available: one for 2 days per week, and the other for 3 days per week. Working days are negotiable for the right candidates.
Duties and Key Result Areas:
· Deliver customer service and timely processing of service requests.
· Meet set standards for service claim processing including:
o On time, accurate processing of service claims.
o Adherence to delegation levels, Enterprise policy and local procedures.
· Provide professional basic advice on procurement policy and application, payment processing and alternatives.
· Under controlled limits, assist the creation of new vendors and overall vendor maintenance.
· Under direction, assist with quality review and verification of data and system processing.
· Contribute to team relationships and business improvement, including:
o Contribute to “One-CSIRO” values and behaviours.
o Maintain positive working relationships with team.
o Proactively contribute to innovations, process improvement, training, meetings and group activities.
· Under direction, assist with reporting, reconciliation, administrative and filing tasks as required.
· Communicate effectively and respectfully with all staff, clients and suppliers in the interests of good business practice, collaboration and enhancement of CSIRO’s reputation.
· Work as part of an often regionally dispersed team, to carry out administrative tasks and provide support under the direction of senior administrative staff.
· Work collaboratively with colleagues within your team, the business unit and across CSIRO, to reach objectives.
· Provide instruction and assist other staff to complete allocated tasks and activities, as required.
· Provide instruction on activities pertaining to the immediate work area and responsibilities, as required.
· Generate improved solutions in work situations, trying creative ways to deal with routine problems and opportunities.
· Adhere to the spirit and practice of CSIRO’s Values, Health, Safety and Environment plans and policies, Diversity initiatives and Zero Harm goals.
· Other duties as directed.
Selection Criteria:
Under CSIRO policy only those who meet all essential criteria can be appointed
Essential Criteria:
1. Demonstrated ability and experience to deliver customer service and continual improvement in service delivery.
2. Previous accounts payable experience with demonstrated ability to process service requests, service claims and invoice payment.
3. Good oral and written communication skills which includes the ability to listen, interpret and convey information and ideas in a clear, accurate manner and establish effective interpersonal relationships with a wide variety of people.
4. The ability to show initiative and work effectively in a team, positively contributing to the team environment.
5. Excellent time management skills
6. High level of accuracy, attention to detail and problem solving skills in a financial information context.
Desirable Criteria:
1. Sound understanding of procurement principles, and purchasing & supply contract requirements.
2. Experience with SAP or another large ERP system in a previous position.
3. Flexible working days, with the willingness and ability to cover both scheduled and short notice periods of leave.
CSIRO is a values based organisation. You will need to demonstrate behaviours aligned to our values of:
§ Integrity of Excellent Science
§ Trust & Respect
§ Creative Spirit
§ Delivering on Commitments
§ Health, Safety & Sustainability
Other Information:
How to Apply
Please apply for this position online at www.csiro.au/careers. You may be asked to provide additional information (online) relevant to the selection criteria. If so, then responding will enhance your application so please take the time to provide relevant succinct answers. Applicants who do not provide the information when requested may not be considered.
If you experience difficulties applying online call 1300 984 220 and someone will be able to assist you. Outside business hours please email: .
Referees: If you do not already have the names and contact details of two previous supervisors or academic/ professional referees included in your resume/CV please add these before uploading your CV.
Contact: If after reading the selection documentation you require further information please contact:
Mr Peter Ablett via email: or phone: 03 9545 8962
Please do not email your application directly to Mr Ablett. Applications received via this method will not be considered.
About CSIRO
At CSIRO, we do the extraordinary every day. We innovate for tomorrow and help improve today – for our customers, all Australians and the world. Our innovations contribute billions of dollars to the Australian economy every year. As the largest patent holder in the nation, our vast wealth of intellectual property has led to more than 150 spin-off companies. With more than 5,000 experts and a burning desire to get things done, we are Australia’s catalyst for innovation.
CSIRO. We imagine. We collaborate. We innovate. Find out more! www.csiro.au.
CSIRO’s Payment Support Centre is part of the CSIRO Finance Service Centre. CSIRO Finance Service Centre is the enterprise-wide team that provides financial and procurement services to support the organisation. The centre operates under a matrix management environment.