MANAGEMENT ORIENTATION-- OBJECTIVES
NAME: TITLE :
DEPARTMENT: LOCATION:
DEPARTMENT / CONTACT / OBJECTIVES / Date/Initial /
Administrative Services / VP of Department -
Ext.-
Schedule appt. with Executive Committee Members of Administration Council / · Review Department, Divisional and Organizational Organization charts
· Discuss director/manager role and responsibilities as part of the administrative team of St. Elizabeth Healthcare
· Scope of decision making (what as a manager can I approve, what additional approvals are necessary)
· Discuss community involvement and participation
· Overview of Administrative Council and Board of Trustees – who is on it, when does it meet, how does it function
Human Resources / Lisa Blank -
Director, Recruitment & Employee Relations
Ext. - 15149
Advisor of position
Ext. –
Marianne Tait -
Director, Compensation/Benefits
Ext. - 15296 / · Review policies and procedures of the HR department in regard to staffing, recruiting, disciplinary counseling, and general day-to-day procedures.
· Advisors responsibilities
· Hiring process
· Exit Interviews
· Developing New/Replacement FTE’S Requisitions
· Contract Employees
· Understanding Managers and HR’s role in Leave Of Absence/Fitness For Duty and Workers Compensation process
· Dress code
· Time and Attendance policy - When should you engage HR in issues
· Review of Compliance 360
· Travel, car pool and mileage policy
· Turnover Report
· Compensation discussion
· Benefits discussion
· Job Descriptions
· Gainsharing policy
Payroll / Kronos / Sandra Broerman - Payroll Manager
Ext. - 53305 / · Kronos Training
Financial Services / Steve Wagner –
Director, Accounting and Payroll
Ext.- 54121 / · Review the capital budget process
· Review the operating budget process, including the FTE
· Explain how to access reports
· Review Departmental Performance reports
· Describe key indicators to track
· Give examples of how to manage to the budget
· Expense management – what can and cannot be charged (e.g., personal mileage)
· Approval process and rights
· Productivity / Benchmarking
Revenue Cycle / William Banks –
VP of Revenue Cycle,
Ext. – 54328 / · Revenue Cycle
Clinical Systems / Debbie Couch -
IS Project Manager
Ext. – 12139 / · Clinical Systems operations and reporting
Decision Support / Jerry Hon -
Director, Decision Support
Ext. – 13245 / · Decision Support
Telephone Services / Glenda Harned – Director, Telephone Services
Ext. – 12202 / · Review D- Terms, Voicemail, Beepers and Cell phones usage
· Review telecommunication services
· Review 5 digit phone numbers
Information Systems / Tony Farley –
Director, IS
Ext. - 12318 / · Overview of Intranet
· What tools are available for managers
· Computer Access – SARS
· Help Desk access
· EPIC Reporting
Employee Health/EAP/ Wellness / Tina LeGris
Director,
Ext. – 12570 / · Family Medical Leave Act (FMLA) and Leave Of Absence (LOA) Policy
· Fitness for Duty Policy (FFD)
· Worker’s Compensation Policy
· Light Duty Policy
· Administration of Short Term Disability Program
· Employee Assistance Program
· Wellness and Target Health
Safety & Security / Michael Kraft –
Director, Safety and Security
Ext.- 12090 / · Review the manager’s role in maintaining a safe environment and safe practices
· Identify security issues, and review manager’s role and responsibilities in maintaining security
· Disaster Codes/ Disaster Manual/Disaster Planning
· Review manager role in a disaster.
Performance Management / Tom Ottke –
System Director, Organizational Effectiveness
Ext.- 23461 / · Overview Performance Management process – reviews, goal setting, Success Factors and our philosophy.
· Review Orientation process – clinical and non-clinical
· St. Elizabeth University – Leadership Development
· Begin personal leadership development plan
Customer Services/
Patient Satisfaction
Patient Representatives
(FLO,FT only) / Dwinelva Zackery –
Director, Customer Services
Ext. – 15447
MaryAnn Beetem
Ext. - 25291 – FLO
Denise Sutphin
Ext. - 23126 - FT / · I CARE and WE CARE – SEH Values and Customer Service Standards
· HCAHPS Overview
· Non-HCAHPS Patient Satisfaction Surveying
· The 5-Star Patient Experience: Fostering a Culture Dedicated to Providing Exceptional Customer Service.
· Role of the Patient Representative.
Patient Safety/Risk Management/The Joint Commission / Tracie Shelton – Director, Pt. Safety/Accreditation Ext. – 12010
Joseph Rectenwald -
Director, Risk Management
Ext.- 16260 / · Review the Patient Safety Program
· Patient Falls Program and Reporting
· Describe the manager’s role in The Joint Commission (TJC) preparation and survey activities
· Identify current TJC focuses
· Policies and Procedures
· Incident Reports and On line Occurrence Reporting System
· Corporate Compliance Line
· Who to call for patient complaints
Quality Management / Bobbie Lehmkuhl –
AVP, Medical Management
Ext. - 13859 / · Performance Improvement Program
· Core Measures
· PDSA
· Benchmarking
· EPIC as it related to Core Measure/Quality review
· Physician Peer Review
· CDI Program( Compliant Documentation Program
· Multiple external data bases (ACC, STS)
· Special Studies (falls, med errors, restraints, staffing effectiveness, etc.)
· Quality Gainsharing
Patient Services / Jane Swaim –
CNO/Senior VP, Patient Services
Ext. – 12282 / · Discuss Professional Practice Model (Dynamic Caring Model),
· Review Patient Care Services Philosophy and Objectives
· Describe current key Patient Services initiatives
· Discuss multidisciplinary approach to patient care delivery, with a focus on interconnectedness of new manager’s area
· Share list of pertinent Patient Services Committees and involvement needed.
· Provide overview of Magnet Recognition Program and manager’s role
· Discuss Shared Leadership (Shared Governance) Model and Councilor Structure
· Discuss the role of the Nursing Supervisor
Professional / Staff Education / Sandy Delaney – Director, Nursing Staff Development
Ext. - 54374 / · Describe scope of responsibility of department in employee orientation, continuing education and mandatory education.
· Explain how to schedule rooms, AV equipment & other resources.
· Discuss school contracts, affiliations request, student requirements and process for getting authorization stickers.
· Learning system/programs – what trainings are available
· How to access training for managers and employees
· Certification requirements – who pays for what
· Net Learning / Net Manager
· Annual educational requirements
· Compliance reports
Patient Resource Support Services / Barbara Kazen – System Director, Patient Discharge Planning and Patient Logistics
Ext. - 19990 / · Describe scope of services under Patient Resource Support Services: Care Coordination, Case Management, Social Services and Patient Logistics Center
· Develop understanding of functions and roles related to coordination of care, utilization management, care transitions, mental health/telepsych and patient placement.
· Develop understanding of PRSD role and collaboration across the continuum with length of stay, readmissions, compliance obligations.
· Develop understanding of relationships with post-acute care services and organizations (hospice, home care, SNF, LTACH, etc…) and relevance to care transitions.
Care Coordination / Sherri Scolf –
Director, Care Coordination
Ext.- 13864 / · Review role of Care Coordination (CC) reviewer in identifying medical necessity & the notification of insurance companies.
· Explain role of CC reviewer in collecting & trending data for quality & risk management.
· Describe role of the pre-certification department in all elective inpatient and outpatient admissions
Physician Services / Michele Kenner - Director, Physician Relations
Ext. - 24114 / · Review the department’s role in maintaining a positive working relationship with the Medical Staff
· Recruitment of Medical Staff
PR & Marketing / Sandra Sims –
Director, PR and Marketing Communications
Ext.- 16304
Roseanne Nields –
VP, Planning and Marketing
Ext. - 16328 / · Describe the role of PR and Marketing
· Differentiate between internal and external marketing
· Identify venues for publicizing events for associates and for the community
· Managers role in marketing organization
· Managers role in communicating organization information
· Community involvement and board activity
· Government Relations
· Community Benefits
Environmental Services / Michael Williamson – Director EDG,COV,GCH
Ext.- 12232
Al Bartlett –
Director
FLO, FT, FAL
Ext.- 24234 / · Identify the role of environmental services in maintaining a safe and healthy environment
· Explain how to access environmental services, such as for room set-up
Nutrition Services / Helene Gruber –
System Director, Nutrition Services
Ext.- 12017 / · Explain the various services of Nutrition Services
· Patient Feeding
· Retail Food Service
· Catering Services
· Quick charge system
· Hours of Operation per location
Volunteer Services / Kitty Pilger –
Director, FLO, FT, FAL
Ext.- 23167
Jenelen Dulemba – Director, COV, EDG, GCH
Ext.- 12050 / · Review role of Volunteer Service and volunteers in the hospital
· Auxiliary: support for departments w/ examples of past projects, fund solicitation and gift shops.
· Patient Services communication with Information Desk.
· PrimeWise
Foundation / Larry Warkoczeski
VP, Development
Ext. – 15432 / · Description of the Foundation
· Foundation Volunteers
· Importance of Employee Vision Campaign
· Employee Crisis Fund
Facilities / Matthew Greis -
Director, Plant Operations
Ext. 12224 / · Tour of all facilities (learn about the boiler room, power requirements, etc.)
KEY STAKE HOLDERS TO MEET: / Name:
______
Ext. ______
ISSUES OR CONCERNS: ______
Please complete within 90 days of hire; return original to Human Resource file and copy to manager for Supervisory file
DATE: ______ASSOCIATE SIGNATURE: ______
DATE: ______MANAGER SIGNATURE: ______