Wm. Bryan Taylor
1816 Tameria Drive
Irving, TX 75060
972-253-5240 (Home)
(972) 816-6104 (Cell)
Objective
Obtain employment in a technical position that will challenge me on a daily basis and help increase my technical knowledge.
Experience
8 / 2000 – 8 / 2001 MCI Worldcom. Richardson, TX
(Contract through RHI [Robert Half International])
Engineer Level I
Maintain, update and change MCI proprietary database when requested by networking engineers. This database is accessed via telnet to an HP1000 mainframe. Downloads of this database (containing control instructions) to field equipment takes place using a proprietary DOS-based configuration program.
6 / 2000 – 8 / 2000 EMC Mortgage Corporation. Las Colinas, TX
(Contract through Teksystems)
Help Desk Phone Analyst
Receive incoming phone calls from EMC employees. Solved as much as possible over the phone or through remote administration (using WinVNC); otherwise assigned problem ticket to one of the “roaming” technicians to be solved in person.
2 / 2000 – 6 / 2000 Metromedia Restaurant Group. Plano, TX
(Contract through Teksystems)
Overflow Analyst / Level 1 Analyst
As Overflow, handled all incoming calls from any of our supported stores (restaurants). Did minor troubleshooting, opened a ticket in call tracking software and forwarded to be assigned to the proper Level 1 Analyst.
Promoted to Level 1 Analyst.
As Level 1 Analyst, supported Micros touch screen Point of Sale systems in 3 major national restaurant chains. Troubleshooting included hardware and software on Win 95 and NT 4.0. Did minor work in SQL. Had to be able to troubleshoot network connectivity to determine either OS problems or wiring problems. Also had to troubleshoot thermal and ribbon type POS printers.
12 / 2000 – 2 / 2000 National Healthcare Resources. Dallas, TX
Claims Adjuster
Processed workman’s compensation insurance claims.
9 / 1998 – 10 / 1999 Digital Matrix Systems, Inc. Addison, TX
Customer Service / Technical Support Representative
Handled all incoming calls from end users and bureau representatives to support proprietary software.
Troubleshoot any problems with our software on any Win 9x / NT / DOS platform, whether software or hardware related.
12 / 1997 – 7 / 1998 TAD / Adecco Dallas, TX
General PC / Help Desk Contractor
Most notably, worked for JCPenney to help with rollout of new in-store NT servers and supporting NT workstations. Also helped to insure connectivity between all these systems.
1997–1997 Odesco Dallas, TX
Tape Mounter
Mounted cartridge type and reel type tapes into mainframes.
1995–1997 Geary, Porter & Donovan, P.C. Addison, TX
Reproduction Specialist / Office Services
Completed multi-thousand page document reproductions daily, usually on a tight deadline. Performed any mailroom, filing or other duties around the office as needed.
1993-1997 Albertson’s Inc. Garland / Carrolton, TX
Cashier
Checking out customers’ grocery orders. Performed certain minor managerial and customer service tasks
Skills In General
Windows 95 / 98
Window NT Server / Workstation 4.0
MS DOS
MS Office 95 / 97 / 2000
Some UNIX (BSD / LINUX)
Some Programming (Basic, Visual Basic 4, Pascal 7)
PC Hardware
Some experience with SQL