Citizens Advice Business Partner - People Delivery Services

Please find enclosed:

·  Role Profile

·  Person Specification

·  Terms and Conditions


Job title: Business Partner – People Delivery Services

Date: August 2013

Band: / Professional / Specialist
Reporting to: / Head of People Delivery Services/Senior practitioner
Proficient salary: / Up to £38,826 plus £3,520 London allowance if applicable.
Location: / Leeds or London office
Role purpose: / ·  To provide an inventive, professional and quality business partnering service and advice and consultancy support across the Citizens Advice service on a range of people-related activity, including change management, complex casework, workforce planning and resourcing.
·  To support managers and management teams across the Citizens Advice service by providing a responsive and flexible service that is business focused and supports the delivery of organisational and service priorities, supporting the development of an inventive, responsible and generous culture.
Key accountabilities / Key elements/tasks / % time
1. Provide advice and consultancy support to managers / Advise, coach and support managers in managing their people by providing expert advice and consultancy in relation to workforce and resource planning, service reviews, performance management and complex case work (including advising upon and giving evidence at employment tribunal cases).
Take the lead in supporting complex change processes, including those that involve TUPE or related transfer schemes, including consultation with the trade union and others.
Assist in managing organisational change by providing advice, guidance and practical support for managers (including job design and evaluation, employee relations and employment law issues).
Develop inventive but responsible solutions to people-related matters, both on an individual case-by-case basis, and where they may have a broader application.
Support managers in the development, interpretation, and application of coherent people strategies affecting their staff, liaising with Strategic people services colleagues as necessary.
Act as conduit between the People service and the broader business, providing intelligence to support people policy and strategy development. / 60
2. Project implementation / Support the delivery of both major corporate and service-based projects, such as changing terms and conditions, implementing new pay and grading structures, and new ways of working.
Support organisational development by advising managers on the local implementation of any actions arising from corporate and strategic people initiatives, such as talent management strategies and implementing staff survey outcomes.
Prepare reports and briefings on a range of people-related matters, gathering, analysing and interpreting data and information for a wide range of purposes. / 10
3. Lead responsibility across a range of work streams / Take lead responsibility within the department for designated work streams flowing from the development of the people delivery services team, such as:
·  e-resourcing solutions
·  HRMS implementation and development
·  job evaluation service
·  contract management support
·  Bureaux-facing services / 15
4. Team responsibilities / Contribute to an inventive, responsible and generous team culture in which equality and diversity are mainstreamed celebrated and team members are empowered to do their best.
Contribute positively to the organisation’s on-going partnership with its recognised trade union. / 10
5. Other / Contribute flexibly to the wider work of People and Equality.
Undertake any other duties as may be reasonably required within the scope of the role.
A willingness to undertake regular travel within England / Wales, including occasional overnight stays. / 5
1. Graduate (or above) level membership of CIPD and / or other relevant HR qualification and/or equivalent level of experience.
2. Significant proven ability to deliver in a professional HR role involving provision of advice and support to managers and staff in a complex organisation.
3. Proven track record of delivering people management support to significant change programmes.
4. Sound and detailed knowledge of employment law, combined with a practical understanding of best practice in people management.
5. A track record of commitment to equality and the positive value of diversity.
6. Confident and well-developed verbal, written and presentation skills, including excellent influencing and report-writing skills.
7. Well-organised and efficient; able to manage own workload, and to plan projects to ensure that deadlines are met under pressure.
8. A flexible, pragmatic and customer-focused approach; able to deal appropriately with sensitive issues, and tailor solutions to fit circumstances.
9. Ability to be inventive, responsible and generous.
10. Ability to take decisions with confidence, particularly where established procedures may not exist.
11. Ability to exercise initiative and act independently.
12. Ability to focus only on the problem that we are trying to solve.
13. IT proficiency, including competent use of Microsoft Office and the ability to use and harness the benefits of an HRMS.
14. Ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
15. A commitment to continuing professional development.


1. PROFICIENT SALARY: Up to £38,826 plus £3,520 London allowance if applicable.

Appointment may be at an initial salary level (90 or 95% of the proficient salary) or at the proficient salary, depending upon skills and abilities as assessed during the recruitment process.

If you are a designated essential car user, you will receive an Essential Car User Allowance payment in addition to your salary.


Annual leave is 26 days pro rata per annum from 1st January to 31st December, plus 4 fixed days (normally over Christmas and New Year). Additionally, there is Long Service Leave of 1-5 days after 3-7 years service.


Citizens Advice provides a Group Stakeholder scheme. Further details of this scheme will be provided to the successful applicant at offer and contract stage.


Citizens Advice has a co-ordinated staff training and development strategy. This will mean that training for your current job, and future career developments relevant to Citizens Advice will be provided and you will be encouraged to take an active role.


Interest-free loans are available to purchase season tickets for travel, and for career development purposes. If you are a designated essential car user, interest-free car loans are also available.


Citizens Advice offers childcare vouchers and operates a Cycle to Work scheme which provide a tax-efficient method for employees to pay for childcare or purchase a bicycle for commuting to work.


Individuals appointed to permanent posts (i.e. excluding fixed term contracts) in Citizens Advice are eligible for reimbursement of up to £500 to cover costs associated with relocation and removal. Please ask for a copy of the full policy to check your eligibility.


Some Citizens Advice positions may require the successful candidate to undergo a CRB check. Further details can be obtained by contacting Human Resources on 0207 833 7021.


Citizens Advice recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable. Citizens Advice will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, transgender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, trade union membership or any other irrelevant factor in any aspect of employment.

Our values include a commitment to equality and fairness, and to valuing each other. All our employees are expected to have read and understood our Equality and Diversity Policy and to ensure they behave in accordance with its principles. Breaches of the policy may lead to disciplinary action.


Citizens Advice is committed to providing a culture in which all staff value each other and are able to work together to their full potential in an inclusive environment free from harassment, bullying and other unacceptable forms of behaviour. Unacceptable behaviour in the workplace will be actively dealt with, all complaints will be taken seriously, confidentiality will be respected and victimisation of those that raise complaints will not be tolerated.

Our values include commitments to work together and value each other - all our employees are expected to have read and understood our Dignity at Work Policy and to ensure they behave in accordance with its principles. All staff are responsible for helping to create and maintain a positive and inclusive working environment free from bullying and harassment. All managers have a particular responsibility for ensuring a supportive and inclusive working environment in which dignity at work is actively promoted.


New appointments are subject to a six months probationary period. Performance is reviewed after three months and again after six months. At the end of the probationary period the outcome of the assessment may be confirmation of post; notice of dismissal; or at Citizens Advice’s discretion, an extension of the probationary period by a further three months.


An important part of the principle of impartiality is that Citizens Advice staff are seen to be upholding the principle of party political impartiality. To avoid possible misunderstanding or possible conflicts of interest guidelines have been established on staff taking part in party political activities. More information on this and a copy of the guidelines is available from the HR Division, telephone 0207 833 7021. If you currently hold, or are intending to stand for local or national party political office, we will expect you to tell us about this if shortlisted for interview.


This post is based at our London or Leeds office




Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.


36.25 hours per week

Normal full time working hours are 9 - 5.15, Monday to Friday, although these hours may vary from week to week to meet the needs of the job. Staff may be able to agree a different working pattern with their manager.

Citizens Advice is an operating name of The National Association of the Citizens Advice Bureaux.