Take in and Control Safe Custody

LEARNERS ASSESSMENT PACK

TAKE IN AND CONTROL SAFE CUSTODY

ITEMS IN A BANKING ENVIRONMENT

(7324)

NAME:

ORGANISATION:

COURSE NO:

OR

RPL:

Unit Standard SAQA 8101 – Manage Time and The Work Process Within the Insurance Environment

INDEX

Page No

Instructions to Learner 1

Assessment Tool/s & Instruments & Model Answers: 4

Part 1 Questions & Answers: 4

Written assessment

Part 2 Observation 10

Observation Checklist

Declaration of Authenticity 13

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Version 1 – March 2004

Unit Standard SAQA 7324 –Take in and control safe custody items in a banking environment

INSTRUCTIONS TO LEARNER

Purpose of the Assessment:

/ The purpose of assessment against this unit standard is to award credits on the NQF to learners who are able to:
-  Take in safe custody item
-  Uplift safe custody items
-  Control items held in safe custody

Context of the Unit Standard

/

This unit standard is registered on the National Qualifications Framework as follows:

Field: / Business, Commerce and Management
Sub-field: / Finance, Economics and Accounting
Number: / 7324
Level: / 5
Credits: / 2

Learning Assumptions:

/ Not indicated on Unit Standard

Assessment Methods:

/ The following assessment methods will be used for this assessment:
-  Questioning – Q
-  Observation – O

Assessment Process:

/ Step 1 – Planning for the Assessment
-  You will need to complete an assessment plan together with your assessor/line supervisor
-  Your assessor will prepare you for your assessment and complete the assessment preparation plan with you
-  Ensure you are familiar with what is expected of you for this assessment and the unit standard

Assessment Process (Cont):

/ Step 2 – Completing the Assessment
-  This assessment will be by means of written assessment & observation checklist
-  Hand in the written assessment fully completed as per the instructions by the date agreed on the assessment plan
-  Your assessor may ask you additional questions
-  Your assessor will record the evidence that you have submitted onto the assessment guide
-  Based on this evidence, the assessor will make a judgement of 'Competent' or 'Not Yet Competent' or 'Not Assessed' for each assessment criteria and overall for the total unit standard
Step 3 – After the Assessment
-  If 'Not Assessed' you and the assessor will agree the criteria not assessed and arrange an additional assessment date
-  If 'Not Yet Competent' you and the assessor will identify why this judgement has been made and the action/s necessary. A re-assessment date should also be agreed upon.
-  All decisions will be recorded on the assessment guide, which all parties should sign
-  You will only be declared 'Competent' if you have provided sufficient and valid evidence against all the assessment criteria and specific outcomes of this unit standard
-  After declaration of competence, your assessment is subject to the internal moderation process
-  Once this is complete, your results will be entered onto SAQA's NLRD – National Learner Record Database

Special Conditions:

/ -  The declaration of authenticity on page 13 must be signed by your manager, your assessor and yourself to certify that the evidence is authentic and that this has been applied in your workplace
-  Feedback on your assessment will be given to you by your Line Manager/Assessor

Resources:

/ The following additional/supporting resources will help you when preparing for your assessment:

Resource

/ Reference / Available From
Access to relevant banking policies and procedures / blue matter > Operational Communications > Policies / Intranet
Access to the Code of Banking Practice / GRG
Code of Banking
Practice Manual / Intranet
Access to FAIS Act and relevant legal requirements / GRG
Bank Manual 2
Financial Advisory and Intermediary Services Act (FAIS) / Intranet
Access to relevant operating and computer systems / GRG
Service Support
Chapter 7 Safe custody
Section 9 Securities Management System (SMS) / Intranet
Access to staff training guides and other process guidelines / Learning Libraries / Branch, Learning Libraries

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Version 1 – March 2004

Unit Standard SAQA 7324 –Take in and control safe custody items in a banking environment

ASSESSMENT TOOL/S & INSTRUMENT/S

PART 1: QUESTIONS & ANSWERS

Introduction:

The following questions comprise the Knowledge Assessment for Unit Standard 7324. These questions represent the theoretical component of the assessment and test your understanding of the different work activities. You must answer all the questions in full and write in the spaces provided. The mark allocation is a guide to the number of factors being evaluated per question.

As the learner, you must:

·  Write all your answers in the space provided below

·  Ensure that you answer all the questions in full

WRITTEN ASSESSMENT:

Specific Outcome 1: Take in safe custody item
Assessment criteria 1.1 – 1.3

Question 1:

What information is shared with the customer with regards to a safe custody item?

(5)

Question 2:

What relevant documentation is given to the customer?

(2)

Question 3:

What relevant information is obtained and recorded?

(5)

Question 4:

Where and how is it recorded?

(4)

Question 5:

What procedure do you follow when placing a safe custody item in a secure environment?

(15)

Question 6:

Discuss the security requirements of a lock away facility.

(6)

Question 7:

How do you positively identify the customer/authorised person when safe custody items are uplifted?

(7)

Specific Outcome 2: Uplift safe custody items
Assessment criteria 2.1 – 2.3

Question 8:

What documentation needs to be completed when the safe custody item is removed from the secure environment?

(4)

Question 9:

What procedure do you follow when removing a safe custody item?

(3)

Question 10:

Describe the hand over and discharge procedure of the safe custody item.

(6)

Specific Outcome 3: Control items held in safe custody
Assessment criteria 3.1 – 3.3

Question 11:

How do you collect the safe custody fees?

(8)

Question 12:

How do you handle a logbook with regards to safe custody items?

(8)

Question 13:

How do you deal with safe custody fee defaulters?

(7)

TOTAL FOR PART 1: (For assessor use only) / 80

PART 2: OBSERVATION

The Observation component represents the physical gathering of information in the workplace. In this section, the assessor will observe and assess you completing actual work tasks. These tasks correspond with the Unit Standard requirements and should be performed at your workstation or within your familiar work environment. The assessor will complete the checklist for each action and allocate a tick or cross in the space provided indicating whether you have successfully completed the task/s or not. You will only have one opportunity to be assessed against each assessment criteria.

(For assessor use only)

OBSERVATION CHECKLIST:

ACTION / DID THE LEARNER…. / √/X
Specific Outcome 1: Take in safe custody item
Assessment criteria 1.1 – 1.3
Specific Outcome 2: Uplift safe custody items
Assessment criteria 2.1 – 2.3
Specific Outcome 3: Control items held in safe custody
Assessment criteria 3.1 – 3.3
1. / Advise the customer of the:
fees payable;
items that are unacceptable; and
option to either rent a safe custody bag or deed box from the bank.
Refer to Part 5 Recovery of safe custody fee in this section. Refer to SBT for exceptions.
2. / If the customer is renting a safe custody bag or deed box from the bank, hand the customer the bag or box. Request the customer to place the items in the bag or box.
3. / Obtain either an envopak poly seal label – numbered or Form 00052919 (Safe custody deed box label – numbered) whichever is applicable.
4. / Obtain and complete the following forms with the required customer details:
Form 00141053 (Safe deposit service – Application and agreement);
Form 00013042 (Safe custody receipt). Use the year as a prefix for the receipt number;
Form 00049731 (Safe custody card label);
Form 00141079 (Safe custody articles terms and conditions);
Form 00141066 (Safe custody/Safe deposit locker access power of attorney to a third party), where applicable; and
Form 00141105 (Application for access to safe custody bag/box or vault locker for the removal of a last will and testament), where applicable.
5. / Request the customer to sign the forms, where required
6. / Take control of the safe custody bag or deed box from the customer.
7. / Seal the bag or deed box in the presence of the customer
8. / To seal the:
Safe custody bag
·  insert the completed and signed card label into the pouch on the inside of the safe custody bag;
·  zip up the safe custody bag;
·  secure the zip clasp; and
·  insert the envopak poly seal – numbered face up over the clasp; and secure.
Safe custody deed box
·  place the completed and signed card label inside the box;
·  close the box and lock with a key;
·  place the seal on the front of the deed box; and
·  place two pieces of tamper proof tape on both sides of deed box.
Stationery supplied deed boxes have two keys attached.
Deed box seals may not be reused. New seals must be applied each time the box is opened / .
9. / Request payment from the customer. / Refer to Part 5 Recovery of safe custody fee in this section.
10. / Hand the original receipt and a copy of the terms and conditions to the customer.
11. / Take the safe custody bag or deed box and the signed forms to the workstation.
12. / Capture details of the safe custody item on Securities Management System (SMS).
13. / Forms 00013042 are to be housed in a lockable container during the day and in a strongroom overnight
14. / File Forms 00141079, 00141053 and 00141066 alphabetically in a fan folder and house in a strongroom or fireproof safe overnight under the control of the custodians.
15. / BDS – Take the safe custody item and proceed to the strongroom with the senior safe custody custodian
If the deed box/seal bag cannot be locked away in the strongroom immediately, it must be placed in a lockable cabinet under dual control until such time as it can be locked away in the strongroom
The learner must achieve a tick in ALL of the actions in order to be rated as COMPETENT / C / NYC
TOTAL FOR PART 2: (For assessor use only)
ASSESSORS COMMENTS:
ASSESSOR SIGNATURE: DATE:

DECLARATION OF AUTHENTICITY

We the undersigned hereby declare that ______has completed all of the specified requirements for assessment against this unit standard.

SIGNED: ______

LEARNER: ______

DESIGNATION: ______

DATE: ______

SIGNED: ______

LINE SUPERVISOR: ______

DESIGNATION: ______

DATE: ______

SIGNED: ______

ASSESSOR: ______

DESIGNATION: ______

DATE: ______

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