JOB DESCRIPTION

JOB TITLE:FURNITURE SHOP MANAGER

RESPONSIBLE TO:AREA MANAGER

RESPONSIBLE FOR:DEPUTY MANAGER AND VOLUNTEERS

OBJECTIVE:To manage all Furniture shop activities in order to achieve set targets and maximise sales and maintain standards.

MAIN DUTIES

  1. To maintain the weekly rota and to update ensuring optimum cover.
  1. To recruit, interview and train new Volunteers to agreed procedures.
  1. To manage the shop team by providing the direction, on going training and motivation necessary to secure their competence and commitment.
  1. To assist in the recruitment and training of Deputy Managers.
  1. To organise the further processing of all House Collection deliveries to the required standards and agreed amounts for the shop.
  1. To price all furniture and relevant items to the agreed guidelines.
  1. To maintain the charity’s stock quality standards and to follow the stock pricing guidelines.
  1. To ensure only items that are legally fit for sale go on the shop floor.
  1. To handle the control, security and re-ordering of all bought in merchandise.
  1. To drive sales forward by ensuring effective merchandising and by meeting the replenishment guidelines.
  1. To drive sales by managing the Ebay account ensuring all items are put up for sale, that descriptions are accurate and that all customer enquiries are replied to in a timely fashion.
  1. To maximise shop sales to meet targets set and agreed for the shop.
  1. To maintain high standards of presentation and display by merchandising and housekeeping to agreed standards.
  1. To ensure standards of cleanliness and order are maintained throughout the shop.
  1. To have a working understanding of the profitability of the shop and controllable costs.
  1. To control direct shop expenses through effective cost control.
  1. To ensure that the shop is open during set trading hours.
  1. To implement the highest standards of customer care and service at all times.
  1. Ensure that furniture deliveries are organised and payments/ delivery criteria are met to required standards.
  1. To monitor and check the security of stock and cash on the premises and report any shortfalls to the Area Manager.
  1. To ensure the satisfactory completion of the daily till audit and that all monies are deposited, at the post office/bank.
  1. To attend all meetings and training sessions as required by the Area Manager.
  1. To be available to work on Saturdays, Sundays and Bank Holidays.
  1. To be available to work in other Acorns Children's Hospice Shops within the required trading day.
  1. To actively support the Equal Opportunities Policy of Acorns Children’s Hospice Trust and Trading.
  1. Actively support good communication practices within your work and promote and maintain good teamwork.
  1. Actively participate in an annual Individual Performance Review.
  1. Actively participate in training and development to further enhance your role within Acorns.
  1. To promote a coaching culture within Acorns and provide coaching expertise as a resource across the organisation.
  1. Be aware of and comply with the rules relating to your employment as detailed in the employee handbook and Retail Operations Manual.
  2. Be aware of and comply with the Health & Safety regulations of Acorns Children's Hospice Trust.
  1. Be aware of and comply with the Fire Regulations within any Acorns building.
  1. Carry out any reasonable duty as requested by your Line Manager.

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PERSON SPECIFICATION

FURNITURE SHOP MANAGER

ESSENTIAL / DESIRED
Qualifications / Good standard of general education
GCSE English & Maths or equivalent
Experience / Worked within retail sales, ideally furniture
Have experience in managing/coaching
Have experience of Ebay selling
Have experience in managing a delivery service / Experience in charity shop retailing
Experience of working with volunteers
Experience in dealing with the public
Skills/Abilities / Customer service focus
Ability to make quick commercial decisions
Good communication skills
Diplomacy
Proven management skills
Ability to motivate and delegate
Numerate/literate including Microsoft Word, Excel and Outlook
Strong organisational and planning skills
A Team Player
Ability to drive sales through Ebay
Ability to manage a delivery service / Understanding of stock management
Understanding of P&L Accounts
Understanding of budgets
Creative
Aware of standards and expectations within a shop environment
Other / Work 3 out of 4 Saturdays
Work on Sundays and Bank Holidays as required
Be flexible to cover other shops as and when required
Ability and willingness to undergo training / Car driver
Administration skills
Report writing
Commercially Aware

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TERMS AND CONDITIONS OF EMPLOYMENT

POSITION:Furniture Shop Manager

REPORTING TO:Area Manager

LOCATION: All Shops

SALARY:£ 18,502.00 pa

NOTICE: 4 weeks

HOURS: 37.5 hours per week

5 days per week including Saturdays

09:00 am to 17:30 pm, with 1 hour lunch each day.

Sunday and Bank Holiday working will be required

HOLIDAYS:23 days + public holidays, rising to 27 after 3 years’ service

PENSION:Trust will contribute 7.5%

LIFE ASSURANCE: 2 x salary life assurance scheme

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