JOB DESCRIPTION

BLAIRCASTLECARAVANPARK

JOB TITLE:Seasonal Receptionist(Fixed Term Contract 2018)

LOCATION:Blair Castle Caravan Park, Blair Atholl, Perthshire PH18 5SR

EQUALITY IN THE WORKPLACE:

BlairCastleCaravanPark is an equal opportunities employer which is neutral to age, gender, race, disability, sexual orientation and religion or belief.

RESPONSIBLE TO:Directly to theReception Supervisor

MAIN PURPOSE:Ensuring excellent customer service throughout the guests booking enquiry and their stay. Achieving business sales targets as set by the manager. A smart appearance and personable manner are essential.

MAIN DUTIES:

  1. Greeting visitors and booking in guests, dealing with customer enquiries, and assisting the team in providing an excellent visitor experience, in accordance with our 4 Star rating.
  2. Handling calls and emails, and making bookings using the computerised booking system.
  3. Upselling of accommodation and onsite activities. Booking activities on the Gamma system.
  4. Handling sales, stock and deliveries for the shop, and upkeep of the coffee machine.
  5. Cash handling at the Shop and Reception tills, ensuring the security of cash at all times.
  6. Working closely with accounts and administration personnel and complying with directives and requests as appropriate.
  7. Maintaining accurate and up to date records at all times including database information.
  8. Administration as required including help to maintain/photocopy stationery and leaflet stocks.
  9. Assisting in the delivery of marketing and sales initiatives as directed.
  10. Assist with maintaining the security and safety procedures for visitors and staff.
  11. Uphold tidiness and cleanliness of the Reception equipment and areas, including the internet gallery and library.
  12. Provide assistance to and support to all teams within the Caravan Park enterprise as required.
  13. Comply with health & safety directives and organisational policy, including regular fire drills.
  14. Comply with organisational policy for green tourism and recycling policies.
  15. Attend team meetings and training sessions as required including after-hours sessions – reasonable notice is given and staff are paid for their time.

WORKING CONDITIONS:

Term of Appointment:This is a seasonal position during the main open season. (The Park is open from 1st March to 20th November). Dates for this position will be specified at the time of offer.

Hours:The CaravanParkis open seven days a week. Staff work on rotas arranged throughout the week. Flexibility is required to meet the changing demands of the season.Reception staff shifts are usually arranged between the hours of 8.00 am to 8.00 pm.

Breaks:Usually 60 minutes for lunch unpaid, plus one other 15 minute paid break, depending on length of shift.

Pay Rates:Age:16-17=£5.85 per hour

18-20=£6.80 per hour

21-24=£7.38 per hour

25+ =£7.83 per hour

Accommodation:Accommodation on site is not available.

Uniform:Uniform is provided: Uniforms remain the property of BlairCastleCaravanParkand must be returned in a clean state when employment terminates. A clean, smart appearance is essential at all times.

Gratuities:Any gratuities received must be handed in to the Reception Desk. The total amount is shared at the end of the season on a pro-rata basis.

Holidays:Paid holidays are granted pro rata on the full time equivalent basis of 28 days per year. The balance is granted as paid time after the Park closes for the winter/when employment terminates if sooner.