Person Specification

Post No / D-SRS-ES055 / Designation: / Support Officer / Department: / Shared Regulatory Services
Section: / Enterprise and Specialist Services Business Support / Completed By: / Dave Holland / Date: / Aug 2015

The Person Specification outlines the main attributes needed to adequately perform the post specified. In drawing together the specification, a critical examination of the job description has been undertaken to pinpoint those elements of the post deemed as essential.

The Person Specification is intended to give prospective candidates a better understanding of the post requirements. It will be used as part of the recruitment process in identifying and shortlisting candidates. You should refer and address each point of the Person Specification, giving evidence of what skills, experience and knowledge you have in each of these areas. Always be specific. Do not use general phrases such as “I have the necessary skills…” or “I am confident I can do the job well…”. The shortlisting panel will need to know how you meet the requirements based on the evidence you provide.

/ Essential / Desirable / Ascertained by /
1.  / Experience / §  A minimum of 2 years general administrative services experience.
§  Competent in use of Microsoft Office applications including Word, Excel and Outlook
§  Experience of working with databases / §  Working within a Regulatory environment
§  Experience of the Committee/ Scrutiny / Cabinet process
§  Experience of using Civica software
§  Experience dealing with the public/customers / Application form / interview / employment history / references
2.  / Knowledge / §  Knowledge of Local Government Policies and Procedures / §  Knowledge of Regulatory Services
§  Knowledge of the Committee/ Scrutiny / Cabinet process
§  Knowledge of Council financial procedures and policies
§  Knowledge of the Council Structure, particular the operating model for the Shared Regulatory Service / Application form / interview / employment history / references
3.  / Skills and aptitudes / §  Ability to prioritise and pay attention to detail
§  A high standard of communication skills both written and oral
§  Able to work alone or as part of a team as the need dictates
§  Flexible and adaptable, able to show initiative
§  Ability to prioritise workload to meet set deadlines within a small team
§  Positive attitude to change / Application form / interview / references
4.  / Qualifications and training / §  Educated to GCSE/’O’ level standard or equivalent /

§  NVQ level II or equivalent

§  ECDL / Application form / interview / employment history / references / typing test
5.  / Attitude and motivation / §  Ability to prioritise work, use initiative and meet deadlines
§  Ability to work under pressure
§  Polite, confident and approachable manner
§  Able to establish good rapport with colleagues, customers and members of the public
§  Team player / Application form / interview / references
6.  / Other (please specify) / §  Ability to drive / travel throughout, Bridgend / Cardiff / Vale or between locations if appropriate
§  Willing to work outside normal office hours / §  Welsh speaking / Interview

If appropriate: Casual Car User rate will apply if it is deemed necessary by the Council OR your manager for you to use your own car.

Support Officer PS – Aug 2015