AssetTrack

System Configuration Guide

AMI

1008 Western Avenue, Suite 503

Seattle, WA98104

p. 206.297.7618

Last Revised: November 17, 2018

Created by AMI for AMI Customer usage only

Contents

1Technical Overview of AssetTrack

2Server Provisioning and Configuration

3Client Provisioning and Configuration

3.1Mobile device workstations

3.2AssetTrack Console workstations

4Network Configuration

4.1Servers

4.1.1CA UAPM/Service Desk/HP Asset Manager

4.1.2HP Asset Manager

5Support and Administration

5.1Support Model

6Mobile Devices

1Technical Overview of AssetTrack

Area / Component / Details
AssetTrack Data Entry Clients / AssetTrack web application / Provides web-based data entry forms.
Microsoft ASP.NET 2.0 web application supporting IE6 and higher.
AssetTrack Mobile / Provides mobile data entry forms.
Microsoft .NET Compact Framework 2.0 WinForms application running on Windows Mobile 2003 – Windows Mobile 6.
AssetTrack Management Client / AssetTrack Console / Administration, form design, and data review application.
Microsoft .NET 2.0 desktop application, deployed to the client machine from AssetTrack Server using ClickOnce.
AssetTrack Application Server / AssetTrack Server / ASP.NET 2.0 web application served by IIS 6.0 or IIS 7.0 on Windows Server 2003 or 2008.
AssetTrack Database Server / AssetTrack database / SQL Server 2005 or 2008 database on Windows Server 2003 or 2008.
AssetTrack Integrations / AssetTrack Import Service / This is an ETL tool that keeps AssetTrack data in sync with the external repository.
Microsoft .NET 2.0 executable program that typically runs on the same server as AssetTrack Server.
File-based integrations / AssetTrack can interchange file-base data, making it possible to integrate with almost any external system.
Custom integrations / AssetTrack can employ a wide range of custom integration options, e.g. web services, product APIs, etc.
Third Party or Proprietary Systems / Various / AssetTrack supports integrations with various third-party and proprietary repositories.

2Server Provisioning and Configuration

Standard Enterprise Configuration
Description / This is the standard recommended two-server configuration for production deployments of AssetTrack.
This configuration has baseline values to support up to 150,000 assets in an enterprise production setting. These settings can be adjustedupward (i.e. for larger installations) or downward (i.e. for smaller or non-production environments).
Processor / Minimum: 1 CPU core of any processor that meets requirements for Windows Server 2003 or Windows Server 2008.
Recommended: 2 CPU cores. / Processor / Minimum: 1 CPU core of any processor that meets requirements for Windows Server 2003 or 2008.
Recommended: 2 CPU cores.
Memory / Baseline: 2GB RAM
Per 100,000 assets, increase memory by 1GB. / Memory / Baseline: 2GB RAM
Per 100,000 assets, increase memory by 1GB.
Disk space / 10GB of available hard disk space. / Disk space / Data file / 10GB
Log file / 5GB
Backups (30 day)* / 80GB
* The 80GB of recommended disk space for backups should reside on a different physical drive at least, and preferably a very safe SAN location.
OS / Windows Server 2003 or
Windows Server 2008 with all critical updates. / OS / Windows Server 2003 or
Windows Server 2008 with all critical updates.
Software/
components / Internet Information Services (IIS) 6.0
Microsoft .NET Framework 2.0 SP1
Optional: SSL certificate / Software/
components / SQL Server 2005 SP3 or
SQL Server 2008 (Standard or Enterprise Editions)
Only the core database engine is required. Optional components are not required(e.g. Integration Services, Reporting Services).
Collation / SQL_Latin1_General_CP1_CI_AS
Security mode / Mixed
Budget Configuration
Description / This is a configuration that is recommended for smaller (< 30,000 assets), departmental installations or test/staging environments that will not incur heavy concurrent use.
Processor / Minimum: 1 CPU core of any processor that meets requirements for Windows Server 2003.
Recommended: 2 CPU cores.
Memory / Baseline: 2GB RAM
Disk space / 50GB of available hard disk space.
OS / Windows Server 2003 or 2008 with all critical updates.
Software/
components / Internet Information Services (IIS) 6.0
SQL Server 2005 (Any edition, including the free Express edition)
Microsoft .NET Framework 2.0 SP1
Optional: SSL certificate

3Client Provisioning and Configuration

3.1Mobile device workstations

Mobile Device Workstation Configuration
Description / AssetTrack Mobile is the client program that runs on Windows Mobile devices. For field personnel who will be using AssetTrack Mobile for data collection, they must provide network connectivity for the mobile device so that it can upload and download application-related data (assets, products, employees, etc). The typical way to provide this connectivity is USB connection to a desktop/laptop workstation that is connected to the network.
Wireless-enabled mobile devices do not require a workstation.

Processor / Typical business-class Windows workstation specifications
Memory / Typical business-class Windows workstation specifications
Disk space / No workstation storage requirements.
OS /
  • Windows XP SP2
  • Windows Vista
  • Windows 7

Software/
Components /
  • Microsoft ActiveSync 4.5 or newer. In Windows Vista and Windows 7, ActiveSync has been renamed “Windows Mobile Device Center” (WMDC).
  • Microsoft Internet Explorer 6.0 or newer.

3.2AssetTrack Console workstations

AssetTrack Console Workstation Configuration
Description / AssetTrack application administrators who customize AssetTrack for their business needs and asset managers who review collected data must run AssetTrack Console, a Windows desktop application.

Processor
Memory / 1GB minimum. This level is sufficient if a given client machine is reviewing processing fewer than 1000 assets per week.
2GB-4GB recommended. This level is recommended if a given client machine is processing more than 1000 assets per week.
Disk space / 10MB
OS /
  • Windows XP SP2
  • Windows Vista
  • Windows 7

Software/
components /
  • Microsoft ActiveSync 4.5 or newer. In Windows Vista and Windows 7, ActiveSync has been renamed “Windows Mobile Device Center” (WMDC).
  • Microsoft Internet Explorer 6.0 or newer.

4Network Configuration

4.1Servers

4.1.1CA UAPM/Service Desk/HP Asset Manager

The following network schematic illustrates how AssetTrack communicates with the network in a scenario where it’s integrated with CA UAPM/Service Desk/Asset Manager.

4.1.2HP Asset Manager

The following network schematic illustrates how AssetTrack communicates with the network in a scenario where it’s integrated with HP Asset Manager.

5Support Model

Level 1 Support
Typically, the AssetTrack licensee contractually takes responsibility for Level 1 Support and makes reasonable efforts to resolve issues before escalating an incident.
Application Support / Typical scenarios include:
  • Account management (e.g. new accounts, password resets, permissions)
  • Fielding basic application usage questions
  • Mobile device fleet support (new device setup, connectivity issues, hardware replacement).

Server Support /
  • Regular backups
  • General server health monitoring
  • Server connectivity issues
  • AssetTrack installations and upgrades
  • Server-based troubleshooting

Level 2 Support
  • Issues that could not be addressed by Level 1 Support or AssetTrack documentation.
  • Walking Level 1 Support personnel though more advanced configuration changes or upgrades.

Level 3 Support
  • Developer support for issues that have been identified as potential defects by Level 2 Support.

6Mobile Devices

Below is a list of mobile devices certified by AMI to run AssetTrack. Each model comes in with configuration options (imager/laser, keyboard, cellular/wifi radios) which affect its capabilities and price.

If you are interested in using a device that isn’t on the list below, please inquire with your AMI representative about having a device certified for AssetTrack. For certification, our general requirements are:

Operating System / Windows Mobile 2003 or better (recommended)
Windows CE 4.2 or better
Memory / >= 64MB onboard
External storage card capability strongly recommended.
Scanner / A laser or imager for scanning barcodes is required.

If you would like to do your mobile device procurement through AMI, we are an authorized Motorola, Intermec, and Honeywell reseller.

Motorola MC9090
Motorola MC75
Motorola MC55
Motorola MC70
Honeywell Dolphin 7900
Honeywell Dolphin 7600
Intermec CN3
Motorola MC50
Motorola PPT8800
Windows CE-based models
/ Certain models can run either Windows Mobile or Windows CE. AssetTrack supports MC9090 and MC9060 units that have >=64MB onboard memory and Windows CE 4.2 or better.

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