Most Frequently Asked Questions
Q1: I’m having difficulty getting hold of anyone in customer support?
Please send an e-mail to customer support at . We will typically reply within hours of your request. It is our sincere intention to address your needs in a timely fashion and solve your problems. We have tried to make our services as simple as possible. We will do what we can to help you but first review the following most frequently asked questions. Did this solve your problem? No, see Q13.
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Q2: My Certificate will not print or I am unable to view or print resources and coursework. What can I do?
Ensure your printer is functioning correctly by printing something else. If this still does not work, download the latest version of Adobe Acrobat. You can download a trail version for free at
Once you download it follow the installation instructions and you should be able to open and print certificates, resource, and course materials using Adobe® Acrobat®. If you are still having problems send an e-mail to customer support with your user name, password, certification test, and the exact nature of your difficulty. We will do what we can to help you, but first review the following most frequently asked questions. Did this solve your problems?
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Q3: I am having trouble logging into my course. What should I do?
Some of these difficulties are caused by the settings on your computers. The easiest way to solve them is to clear your ‘cookies’. Follow these steps:
- Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’
- Then go to the middle of the Internet options box and click on ‘Delete Cookies’.
- It will take a minute for the cookies to delete.
- Once the operation is complete, close the box and log back into the course.
- If this does not work, try saving any open material, shutting down open applications, and re-start your computer.
- Try to log back into the course again with your username and password.
If this does not work, please contact technical support . We will do what we can to help you but, first review the following most frequently asked questions. Did this solve your problem?
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Q4: I am using a dial up connection or my computer is old,thusmy download times and certification testing processes are slow. What can I do?
Unfortunately, we cannot control the speed or reliability of dial up connections. We strongly suggest a high speed connection such that you can take advantage of our data rich resources available to you. We have however designed our certification process to run with older technologies and slow connections, thus the testing and certification process is available to more users. You may try the following for an improved experience.
- Download applicable course syllabus, performance evaluations, and course materials onto other electronic media which can then be transferred to your computer and studied and printed. A USB jump drive or CD/DVD are great examples of such media.
- Visit your local library or educational institution and utilize their computer and internet resources.
- Print out materials, study at home, return and complete certification process at another time.
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Q5: Once I complete my course how do I get a certificate? Can I get a quality certificate and wallet card as well?
You will be notified though the testing and certification process that you have earned your certification. Follow the directions and your certification will be ready for printing. We recommend using a sheet of card stock if your printer will accept it. At least try to use some heavy stock paper with a high brightness to improve the professional appearance of your certificate.
You will also notice through the check out cart that for a nominal fee of $10, to include processing, shipping, and handling, a high quality certificate of completion and 30 mil, 2 sided PVC like wallet card documenting your certification from one of our partners can be produced and mailed to you. Please check this box at the time of check out to obtain this option. This option is available at a later date by contacting customer service at , however, the fee will be increased to $15 because of additional processing costs since it was not done at the initial time of checkout.
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Q6: I forgot my User Name and Password. What do I do?
If you have forgotten your password, go to and click on the "forgot password" link below the student login. Then enter your email address which is your user name. You should receive an email to your email address stating your password.
If you have forgotten your username and password, please contact customer support at .
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Q7: Must I complete my course in one sitting?
No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved. Any module test or certification test that you have yet to complete will have to be repeated, however completed modules will be saved. When you return and log on your, clock timer will continue from were it last left off.
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Q8: Can I register and pay for an employee or register multiple students?
A registration will remain in the user name and password that has registered for the course. Feel free to enroll other employees, just provide them with their unique user name and password such that they can complete the certification course. If you are interested in registering a group of employees, please do so individually with unique user names and passwords or contact us at customer support at for assistance.
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Q9: Is there a time restriction on completing the course?
All coursework and certification testingmust be completed within six months of registration.
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Q10: Can I set up a corporate account or get bulk discount rates?
To set up a corporate account or get bulk discount rates, please contact Customer Service at .
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Q11: How can I pay for the course? What is your refund policy?
You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month. Unfortunately, since we make all of our resources available to you up front, once you decide to enroll and make payment for entry into the certification and testing portal, refunds are not provided. We encourage you to review the material and double check to make sure you have actually enrolled for the correct certification.
Q12: Who can I contact regarding Safety or Environmental questions or issues?
Douglas L. Mueller, MS, CSP is ourstaff MSHA and OSHA Authorized Outreach Instructor for General Industry and Construction Industry. Doug can be reached by e-mailing him at or by contacting him toll free at 877-645-3323. His experience is extensive and he is available for a multitude of issues regarding OSHA citations, regulatory issues, and safety and health program development. Review his CV.
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Q13: Do you accept any type of financial aid?
Sorry, No financial aid is available for our courses.
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Q14: I do not have time to e-mail you and wait for your response! Can’t I just call you?
Yes, please feel free to call us toll free at 877-644-3323. We will do our best to help you and resolve your issue in a prompt fashion. Please have the following available and ready when you do call:
- Web site you entered on-line training in
- Your unique user name
- Your password
- Certification test you have registered for, if applicable
- Nature of your difficulty.
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Q15: Hey I need help, OSHA is at my door!, or, Wow, I don’t have the elements of an effective safety and health program in place! What do I do?
Contact your local the organization that you are conducting online training and certification with. If they can not help, contact our Certified Safety Professional at 877-644-3323. For a nominal fee of $10 US, we will send it PRIORITY mail through the USPS and we will immediately fax a copy to you as a interim measure. If you need it overnight, next afternoon the fee will be $30 US. Fees include postage, shipping, and handling.
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Q16: I need my Department of Labor OSHA 10 or 30 hour Card or my requested high quality hard copy and 30 mil wallet card now!!
Contact Customer Support via e-mail at or call us toll free at 877-644-3323