Individual Giving Manager - job description

Reporting to:Head of Fundraising

Salary: Up to £38,000

Hours of work: Full time - 37.5 hours a week

Responsible for:Fundraising Assistant
Background

Think back to your school days - to that one teacher who inspired you and helped you become the person you are today. Imagine if that teacher had been so stressed with work pressures, that they’d left the profession for good. This is a growing reality for those in education today – with 34% of teachers planning to leave by 2020 due to stress and workload.

At Education Support Partnership, we’re there for everyone working in education. Established 140 years ago as a benevolent fund for teachers, we understand the pressures of working in education today. Through our free helpline, grants, counselling, guidance, professional and organisational development services, we work with hundreds of organisations and thousands of staff across the sector. The impact can be life-saving and more teachers, lecturers and support staff turn to us for help each year.

”Education Support Partnership was a real lifeline. They understand the pressures that teachers are under, and their lives, and make it more human,” John, a secondary school teacher who received a financial grant and counselling after struggling with low self-esteem.

We have ambitious plans for the future, as we grow to meet the needs of an ever-changing education sector. We are focused on our vision of everyone working in education feeling respected, supported, resilient and committed.

If you’re passionate about education, why not join us and make a real difference?

Purpose of Role

Ed Support has a strong base of loyal supporters (over 35,000 teachers, lecturers and retired education professionals), donating over £1.5m per year to keep our services free for education staff. We are looking for an experienced and creative Individual Giving Manager to retain and grow income from individuals.

You will be flexible, ambitious and supporter-focussed with experience of managing Individual Giving programmes – including recruitment, stewardship and retention activities. Our supporters donate in a number of ways, including via pensions, unions and Direct Debit. The role holder will need to quickly understand these channels, as well as our main donor groups, to be able to achieve our ambitious fundraising targets.

This role is a great opportunity for someone who wants to take their fundraising career to the next level by taking responsibility for large targets and significantly increasing fundraising activity at Ed Support.

Fundraising Team

The Individual Giving Manager is a key role at Ed Support, as we are a small but ambitious charity.

Reporting into the Head of Fundraising, the role holder will manage the Fundraising Assistant and help shape the team for future growth. You will lead the team when the Head of Fundraising is out of the office and ensure that all processes, supporter care and supporter communications are outstanding.

Key responsibilities:

  • Responsible for £1.5m annual fundraising target
  • Develop and manage individual giving programme – recruitment, stewardship and retention activities
  • Manage and grow income via different channels – Direct Debits, Payroll Giving, pension giving, union membership fees
  • Develop relationships with key organisations – unions, pension providers
  • Supporter communications – e.g. supporter magazine, surveys
  • Fundraising campaigns, e.g. appeals, raffles, calendar hooks (e.g. World Teacher Day)
  • Manage Fundraising Assistant to deliver excellent supporter care, accurate data and reporting
  • Provide reporting and analysis to Head of Fundraising
  • Keep up to date with fundraising trends / best practice
  • Maintain robust systems / processes – e.g. online donation tools, database
  • Develop thorough knowledge of existing supporters’ needs and interests through data collection and analysis
  • Identify new groups of supporters to target to grow base

General responsibilities:

  • Lead on / contribute to Fundraising team’s regular planning meetings
  • To undertake any other tasks, duties or projects which may arise from time to time
  • Attend events, occasional overnight stay

These duties must be carried out with due regard to the Education Support Partnership’s Equal

Opportunities Policy, Health & Safety procedures and undertake duties in line with the Charity's and other relevant codes of practice.

Person Specification

Essential

  • Demonstrable experience and proven track record in fundraising – particularly in managing / developing supporter-focussed Individual Giving programmes and achieving income targets
  • Account handling / relationship management – maintaining successful relationships with donors and key partners
  • Direct marketing experience, experience of marketing online and via social media

Skills & Attitude

  • Strong interpersonal skills with the ability to support, motivate and inspire confidence in colleagues
  • Ability to identify, lead and drive projects from conception to completion
  • Confident and able to work on own initiative and with limited supervision, but be willing to seek clarification, to ask for support when required and take direction
  • Excellent communicator: both verbal and written. Including writing persuasive fundraising copy, online copy and engaging supporter communications
  • Budgeting: ability to manage own income and spend
  • Capable of making informed and timely decisions, confident in presenting rationale if challenged

Desirable

  • Line management experience
  • Experience of the education sector
  • Ambition to move into a more senior role in the future

To apply, complete the application form online at www.educationsupportpartnership.org.uk and return it with your CV to Education Support Partnership, 40a Drayton Park, London, N5 1EW or email to .

Closing date for applications will be 5pm on 26 May 2017 and interviews will be held during the week commencing 29 May at our London office.