Announcement Date: February 22, 2002
Effective Date: March 25, 2002
Document Number: PROD.02.22.02.F.00707.Resale_Scan_Alert
Notification Category: Product Notification
Target Audience:Resellers, CLEC’s
Subject:Updated Information for Resale Scan Alert
TO:
Beginning March 25, 2002, Qwest will issue updates to its Wholesale Product Catalog that includes new/revised documentation for Resale Scan Alert.
The PCAT will now include information on Resale Scan Alert. The Resale Scan Alert service provides a scanning device in the Central Office (CO) that monitors a sensor located at the Reseller’s end-user’s premises. The scanning occurs on a 24-hour basis. If the sensor fails to respond to the scanner poll or transmit an alarm signal, the Alarm Company is automatically alerted. The alert notification is either through the scanner to a centrally located Dual Message Switch or through a data connection to the Alarm Company. Once notified, the Alarm Company will take whatever action has been agreed upon with their end-user, i.e., contacting the proper authorities (police, fire, etc.) or the end-user. The PCAT includes further product description, pricing schedules, and outlines the ordering and provisioning processes.
You will find a summary of these updates on the attached Web Change Notification Form. Actual updates are found on the Qwest Wholesale Web site at this URL:
You are encouraged to provide feedback to this notice through our web site. We provide an easy to use feedback form at A Qwest representative will contact you shortly to discuss your suggestion.
Sincerely,
Qwest
Note: While these updates reflect current practice, it is important to note that there are additional changes that will be forthcoming as a result of ongoing regulatory activities e.g., collaborative workshops and state commission orders. As these changes are defined and implementation dates are determined, notice of additional updates will be provided accordingly.
WEB CHANGE NOTIFICATION FORM:
Attention: Changes have been made to Qwest’s Wholesale Markets Web Page URL
Product(s) Impacted:Resale Scan-Alert ℠
Effective Date:March 25, 2002
Updated information/documentation will be posted to the Wholesale Markets web site that impactproduct procedures for Resale Scan-Alert℠.
This information will be found at URL:
If you do not see the following updates, hit the reload button on your Netscape Navigator, or refresh under view within Internet Explorer.
All updates are consistent with the information available in the Statement of Generally Available Terms (SGAT) URL
Section / Sub Section / UPDATE / ACTIVITYHistory Log / History Log (Link blue text to: Attach Download With Attached Resale Scan-Alert History Log)
Product Description / Qwest’s retail telecommunication service, Scan-Alert℠, is available for resale by Competitive Local Exchange Carriers (CLECs) to their end-users. Scan-Alert℠ is referred to in the Qwest tariffs as the Alarm Signal Transport (AST) Service or as Derived Channels-Monitoring. Additional information about resale of Qwest’s retail services can be found in the Resale General Product Catalog (PCAT). (Link blue text to:
Qwest provides a scanning device in the Central Office (CO) that monitors a sensor located at your end-user’s premises. The scanning occurs on a 24-hour basis. If the sensor fails to respond to the scanner poll or transmit an alarm signal, the Alarm Company is automatically alerted. The alert notification is either through the scanner to a centrally located Dual Message Switch or through a data connection to the Alarm Company. Once notified, the Alarm Company will take whatever action has been agreed upon with their end-user, i.e., contacting the proper authorities (police, fire, etc.) or the end-user.
This PCAT describes the Scan-Alert℠ service as provided to the patron/end-user of the Alarm Company. If an Alarm Company comes to you to request the network provided by Qwest for the alarm service on a resale basis, contact your Qwest Sales Executive. (Link blue text to:
Scan-Alert℠ uses an existing telephone line. If restrictions prevent the use of Scan-Alert ℠on an existing telephone line, a Scan-Alert℠Alarm Line can be used. This option provides for the service over a non-dial tone circuit. This option also allows Qwest to offer the service to large Centrex/Public Branch Exchange (PBX) end-users with remote locations.
The following components make up Scan-Alert℠:
- Agency Terminal Unit (ATU) – A two-way communication device provided by the Alarm Company and located at their premises. Connected to the Dual Message Switch, it acts as an interface to the network and converts the data received from the Subscriber Terminal Unit (STU) (via the scanner) and the Message Switch to an output display terminal or to a receiver at the monitoring station.
- Alarm Company – Provides the monitoring equipment and notifies the proper authorities/end-user.
- Alarm panel – Equipment provided by the Alarm Company. The STU is connected to the alarm panel. It acts as an interconnection/access point where the STU responds to the physical stimulus of heat, light, motion, etc.
- Dual Message Switch – Provided by Qwest and is located at the Qwest Computer Center. It routes data from the scanner to the ATU and is connected to each participating Alarm Company via two 4-wire Voice Grade (VG) channels. It is connected to other scanners that also have dual functioning to work with the Message Switch. It has built in redundancy to serve as back up protection.
- Patron (End-user) – This is the Alarm Company’s customer.
- Scanner – A microprocessor that checks for switch hook status and the presence of low tone on the access line. It sequentially and/or on demand polls each access line. Located in the Qwest CO, it is connected to the Message Switch with built in redundancy for back up protection.
- STU – Electronic device provided by the Alarm Company and is connected to the alarm panel or on a stand-alone basis at the end-user’s premises. It is connected to the telephone line as a non-ringing extension through a standard jack. It serves as an interface between the alarm panel/sensors and the alarm-reporting network. The scanner polls the STU to check status and for any change in state that may indicate an alarm condition. It will constantly transmit either an all clear or a request for poll alarm signal.
Product Description / Availability / Scan-Alert℠ is available where facilities and operating conditions exists to accommodate the service. This service is available only in Arizona, Oregon and Washington. Contact your Qwest Sales Executive to determine the availability for CO facilities. (Link blue text to:
Product Description / Terms and Conditions / Scan-Alert℠ is provided over metallic (copper) facilities only and is not available with pair gain equipment. If pair gain is present, then Scan-Alert℠ can only be provided on the dedicated Scan-Alert℠ Alarm Line.
If an end-user has telephone service in a CO that does not offer Scan-Alert℠ and Local Number Portability (LNP) is available, then the telephone number can be ported to a CO that does offer Scan-Alert℠. Scan-Alert℠ is then made available from the remote CO using the foreign telephone number.
Scan-Alert℠should not be installed on services used for data transmission such as fax or computer dial-up lines as the data stream cannot be differentiated from the Scan-Alert℠ transmission.
Scan-Alert℠ is available with the following services but restrictions may apply.
Contact your Qwest Sales Executive/Service Manager or the Alarm Company to determine the restrictions on: (Link blue text to:
- Data transmission lines, e.g., credit card validation
- Designed services
- Non-continuous property, different CO
- Non-integrated pair gain
- Wide Area Telephone Service (WATS) lines
- Split copper wire, referred to as Another Main Line (AML)
- Facilities with integrated pair-gain
- Digital Subscriber Loop (DSL)
- Mobile lines
- Multi-party exchange lines
- Suspension of service
- Available as an intra-office lease line with no dial-tone
- A non-designed circuit
- Not assessed a service order processing charge
- Provides a minimum of two 4-wire VG channels between their premises and the Qwest dual message switch
- Provides the ATU
- Arranges to install the STU at the end-user’s premises and connects it to the access line
- Ensures that their terminal equipment is compatible with Qwest’s equipment
- Determines if a jack at the end-user’s premises is required for the Scan-Alert℠ connection
- Ensures that Qwest Repair Center is not the initial contact upon receipt of an alarm report
- Notifies the end-user in the event of a potential security problem
- When the end-user is the patron, obtain a Letter Of Agency (LOA) authorizing them to order on the end-user’s behalf.
- Contacts an Alarm Company to establish Scan-Alert℠
- Orders and maintains a single party exchange line through you at their premises where the STU is located to allow for the connection to Scan-Alert℠
- Notifies their Alarm Company themselves or through you, of new installation, re-connect, repair, disconnect, and changes to the service.
Product Description / Technical Publications / Technical requirements are specified in Qwest ScanAlert℠ Alarm Signaling Transport Service, Technical Publication 77333. (Link blue text to:
Pricing / Rate Structure / Qwest retail rates, rate elements, and how they apply to Scan-Alert℠ can be found in the state specific Tariffs/Catalogs/Price Lists.(Link blue text:
Additional general resale rate structure information is located in the Resale General PCAT. (Link blue text to:
Scan-Alert℠ has two categories of billing:
Standard- Billed on a month-to-month basis, recurring charges may consist of:
- Service charge, per line and billed on the same account as the resold line
- Alarm line charge, a per line recurring charge that will apply in addition to the service charge. As a resold service this is billed to you on a separate sub account from the end-users other service. Note: Either the end-user or the Alarm Company may also order the alarm line as a retail service.
The monthly rate will be dependent on the volume and length of the term selected. In addition to the volume pricing, an Alarm line charge and rate, per line will apply. This category is available only on a contract basis with two options:
- Option A – Includes the full nonrecurring charge within the monthly rate
- Option B – Includes a reduced rate on rate per month. Nonrecurring charge to be paid in full with the initial billing.
Pricing / Rates / Retail rates can be found in the state specific Tariffs/Catalogs/Price Lists. (Link blue text:
Qwest’s retail rates for Scan-Alert℠, less any applicable resale discount apply to Resale Scan-Alert℠. Rates and/or discounts can be found in Exhibit A or the specific rate sheet in your Interconnection or Resale Agreement.
Recurring rates are monthly and are billed one month in advance. Nonrecurring charges will be assessed on new installation, conversion, miscellaneous, and change requests. Refer to the state specific Tariffs/Catalogs/Price Lists to determine applicability. (Link blue text:
Pricing / Tariffs, Regulations and Policies / Information is available in the state specific Tariffs/Catalogs/Price Lists. (Link to:
Additional information can be found in your Interconnection or Resale Agreement or in the Statement of Generally Available Terms and Conditions (SGAT) for the relevant state. (Link blue text to:
Pricing / Optional Features / No optional features are available for this service.
Features/Benefits / Scan-Alert℠ benefits include:
- A reliable secure system with line security monitoring abilities
- Low cost monitoring as the existing telephone line is used for both conversation and monitoring
- Compliance with Insurance, Regulatory and Fire Department occupancy rules.
Applications / Scan-Alert℠ is designed specifically for Alarm Companies and their end-users.
Implementation / Prerequisites / If you are a new CLEC and are ready to enter the Interconnection business with Qwest, please view the Getting Started as a Facility-Based CLEC (Link to: or the Getting Started as a Reseller (Link to: web pages.
If you are an existing CLEC wishing to amend your Interconnection Agreement or your New Customer Questionnaire, you can find additional information in the Negotiations Template Agreement web page. (Link blue text to:
For the volume rate plans, contact your QwestSales Executive. A contract will need to be negotiated and you must obtain the contract identification number. (Link blue text to: contract identification number must be noted in the Variable Term Agreement (VTA) field of the Local Service Request (LSR) form.
Pre Ordering / General pre-ordering information is located in the Pre-Ordering Overview.(Link blue text to:
The following functions may need to be performed by you in preparation for the issuance of the local service request:
- Validate Address
- Check Service Availability – this is not available through IMA. Please check with your Sales Executive to check for CO availability.
- Review Customer Service Record (CSR)
Ordering / It is important to understand the Resale General procedures before ordering Resale Scan-Alert℠. (Link blue text to: http:
General ordering activities are identified in the Ordering Overview. (Link blue text to:
Service interval guidelines are found in the Service Interval Guide (SIG). Follow the interval guidelines provided for Resale Plain Old Telephone Service (POTS). When ordering the Alarm Line, use the dispatched intervals. When ordering the Scan-Alert℠option on the existing telephone line, use the non-dispatched intervals. (Link blue text to:
Resale Scan-Alert℠ orders are submitted using the Local Service Ordering Guidelines (LSOG) forms. Detailed information describing field entry requirements are available on the LSOG web page. (Link blue text to:
The following forms and field entries may be required:
Alarm Line:
- LSR
- Resale Private Line (RPL)
You must note in the REMARKS field on the LSR form:
- Class of Service USOC of ‘PFSEN’
- Name of the Alarm Company
- Can Be Reached (CBR) telephone number of the Alarm Company
- Scanner number (on subsequent orders)
- STU number (on subsequent orders)
- LSR
- End User (EU)
- Resale Service (RS) for POTS and PBX
- Centrex Resale Service (CRS) for Centrex
Enter in the REMARKS field of the LSR form:
- Name of the Alarm Company
- CBR of the Alarm Company
Refer to the Local Exchange Services Business/Residence POTS, PBX,Centrex, and Private Line Transport Resale PCATs for product specific LSOG form requirements. (Link blue text to:
For pricing plans, be sure to enter your contract identification number in the VTA field of the LSR form.
Resale Scan-Alert℠ requests are manually processed. Fax the LSOGforms to (888) 796-9089. (Link blue text to: The Interconnection Service Center (ISC) will reject your request if it is determined that pair gain equipment exists on the exchange line.
Use of Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) are described in the USOCs and FIDs Overview. Use of the USOC/FID Finder will assist you in identifying USOC and FID requirements. (Link blue text to:
Implementa-tion / Provisioning / Resale General Provisioning and Installation activities can be found in the Provisioning and Installation Overview (Link blue text to:
Order Confirmation (FOC) intervals are available in the SIG. (Link blue text to:
Depending on the type of request (new establish or subsequent request) the FOC will include some or all of the following:
Circuit number
Scanner number
STU number
Billing Telephone Number (BTN)
A jeopardy occurs on an LSR if a condition exists that threatens timely completion. Jeopardy notification information is described in the Provisioning and Installation Overview. (Link blue text to:
Implementa-tion / Maintenance and Repair / Information is available in the Maintenance and Repair Overview. (Link blue text to:
You will be responsible for placing the trouble call on behalf of the end-user or the Alarm Company. Qwest will not dispatch for repair until verification is made that the condition is not due to a security problem (burglary, fire, etc.). The Alarm Company and the end-user must provide safe/personal access for repair service.
All trouble reporting that proves not to be on Qwest’s side of the Network Interface (NI) may result in the application of the Maintenance Service Charge.
Implementa-tion / Billing / Detailed information regarding the Customer Records and Information System (CRIS) Summary Bill, Inquiry and Disputes is described in Billing Information – Customer Records and Information System. (Link blue text to:
Implementa-tion / Training / Qwest 101: “Doing Business With Qwest”
ADD This introductory instructor-led training course is designed to teach the CLEC and Reseller how to do business with Qwest. It will provide a general overview of products and services, Qwest billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here to learn more about this course and to register. (Link blue text to:
ADD Introduction to Service Requests and Billing for CLECs
This multimedia self-directed process and systems training course is designed to provide you with information to identify the required Access Service Request (ASR) and Local Service Request (LSR) forms, and how to complete the forms to request various services from Qwest. The training is based upon case study scenarios and provides three modes of learning:
Tutorial
Practice
On Line Support
Click here for Course detail and registration. (Link blue text to:
IMA "Hands On"
This introductory instructor-led training course teaches you how to use Qwest's IMA Graphical User Interface (GUI) to order wholesale products. You will experience interactive software demonstrations and participate in hands-on practice sessions to familiarize themselves with the IMA GUI system. Click here to learn more about this course and to register. (
View additional Qwest courses by clicking on Course Catalog(Link blue text to:
Contacts / Qwest contact information is available in the Wholesale Customer Contacts. (List blue text to:
FAQs / This section is being compiled based on your feedback.
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