Temple University

Role Inventory Form

Position Specifications

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Job Class: / Role Inventory Title:
Family: / IS / Department Title:
Level: / IS6
Salary Grade: / School/College/Department:
BU: / Sub Department:
FLSA: / Reports To:
Prepared By:
Reviewed By:
Date: / April 3, 2009

Family Definition

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Information and Media Services Definition: The members of Information and Media Services have technical knowledge of information sciences and technology applications/services (encompassing all Temple computing and technology-related applications, development and support services associated with technology). Specifically, members of this role draw upon their:
Knowledge of: project management; installation and maintenance of technology (e.g., computer, video, telecommunications, voice communications, Web technology, audio, and other digital media) hardware and software; development of software, Web and multi-media applications and content; technical and application support; end user training and documentation; each functional area for which the individual is responsible; product evaluation and acquisition; supervision of employees and student workers; business and financial management; understanding of legal and regulatory requirements.
Skills and abilities related to: problem solving, analysis, planning, communications, systems integration; research; budgeting; strategic planning and providing input into strategy; teamwork and team management; leadership, coaching, training and mentoring; interviewing and negotiation; and presentation.
In order to:
Conduct full system life cycle development—evaluation, analysis, design, programming, testing and implementation of applications and computer systems
Evaluate recommend, and implement/roll out vendor software and hardware products
Manage technology development and implementation projects
Ensure integration of, and develop interfaces between, application systems
Ensure that academic and administrative priorities are aligned for IT/technology projects
Manage and maintain technology systems, including software and hardware
Determine the specific business problem and appropriate technology solutions, and implement/integrate the “right” solutions to meet the needs of the end user
Provide effective technology support to end users/clients
Develop technical training and documentation, and conduct training as needed
Responsible for inventory management and control of software/hardware resources
Manage system back up and recovery plans and activities
Manage system security plans and activities
Design and implement computer labs/smart classrooms
Ensure computer labs/smart classrooms are properly functioning, including coordinating the assignment and hiring of personnel
Deliver and set up computer equipment
Provide on-site service and support/consultation regarding equipment and software
Acquire technology products, including research, recommendation, procurement
Serve as liaison between schools/colleges/administrative units and central services on technology matters
Manage mission critical email, Web and voice/data/video systems/infrastructure for Temple enterprise
Alert technology users to current and potential system problems/changes
Provide distance learning alternatives via video conferencing and Internet
Evaluate, recommend and forecast new media/technology opportunities and requirements

Profile Elements of Position

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Functional Contribution and Research

Performance of Duties/

Project Responsibilities

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Manages a major department or multiple sub units, integrating multiple functions and processes.

Responsible for establishing department goals.

Builds consensus among managers and workers in subunit and among leaders outside subunit.

Provides recommendations in support of enterprise objectives.

Distills internal intelligence to recommend appropriate strategic response.

Broad and in-depth knowledge of organization.In-depth knowledge of customer area and business needs and can translate needs into technical objectives, and guide others in addressing and resolving those needs.

Defines vision and inspires group to advance institutional goals, and to support strategic mission.

Procedures, processes,
and standards / Establishes policies, procedures and objectives for area of responsibility.
Recommends organization-wide policies.
Strategy / Defines strategies for major subunit or department.
Implements functional decisions that are integrated with Temple’s overall strategy and mission
Translates strategic initiatives into subunit or department goals and objectives.
Actively involved in developing strategic initiatives that are aligned with college/University initiatives.

Relationships, Service & Community

Internal / Communicates with significant autonomy in far-reaching areas of responsibility.
Effectively conveys goals and objectives to employees.
Resolves conflicts between own employees and internal customers.
Serves on University wide committees/task forces addressing critical technology issues.
Composes and makes presentations and reports to University leadership.
Negotiates solutions in response to critical issues.
External / Regularly develops and maintains senior level, collaborative relationships to meet internal customer longer term, strategic needs.
Composes and makes presentations and reports to external constituencies.
Represents the University to external professional organizations.
Engages in external contacts/complex negotiations in response to critical issues.
Surveys other institutions to assess University needs and identify applicable best practices.
Functional Team Members / Mediates/resolves conflicts among subunit management.
Supervises individuals in department or major subunit; responsible for effective team interactions and achievement.
Models leadership behavior in highly complex and sensitive situations.
Manages performance, including setting objectives, assessing performance and suggesting rewards.
Problem Solving & Innovation
Scope of Issues / Proactively anticipates and addresses complex problems that may affect the organization or budget unit.
Problem Resolution/
Resources Available / Uses advanced analytical techniques in the development/assessment of new methodology, and in the resolution of issues that have departmental impact.
Approves the use of new or unconventional analytical techniques in the work group.
Assesses applicability of other organizations’ “best practices” to issues/ problems of a more strategic nature.
Synthesizes options and acts accordingly.
Creativity and Innovation / Demonstrates and supports creativity in resolving customer issues, implementing new processes and products and redesigning work processes.
Investigates the possibilities of creating new cost saving opportunities for the organization.
Decision Making Impact
Context of Decisions / Makes proactive decisions concerning deployment of resources, aligning with unit leadership priorities.
Has oversight of all decisions made in broad functional area.
May arbitrate contested decisions made by others within subunit/department.Decisions have significant impact on the University, and internal and external relationships.
Financial / Responsible for overall budget within major department or multiple subunits.
Monitors and adheres to current budget and forecasts future budget.
May delegate portions of budget responsibilities to other levels.
People / Responsible for all personnel management decisions within subunit/department.
Develops staffing plans for subunit.
Leadership and Training
Professional Development and Training / Directs the application of innovative training and resources to accomplish job duties.
Directs teaching, training and use of competency, productivity and performance standards. Approves training resources.
Identifies and capitalizes on strengths of employees and mentors those with management potential.
Technical Leadership / Ensures technical expertise is used within a department, or across departments.
Ability to manage all levels of technical expertise.
Team Morale/
Role Model / Acts as a role model to department or function interpreting and demonstrating corporate values.
Proactively ensures positive morale among employees in the department.

Key Departmental Functions

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(capsule statement and basic task list from dept and prior version descriptions)

Profiling Related Dimensions

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A. Supervision: / Will supervise other professional staff and administrative employees.
B. Operating Budget range, if Applicable:
C. Typical Education & Experience: / A Bachelors degree and six or more years of directly related experience. An equivalent combination of education and experience may be considered.
D. Typical Equipment Used:
E. Environmental Conditions: / No adverse conditions.
F. Expected Physical Requirements: / Ability to speak clearly.
Ability to distinguish colors.
Ability to see clearly with corrective lens.
Ability to use hands to fingers, handle, or feel.
Ability to reach with hands and arms.
Ability to work a computer for an extended period of time.
Ability to operate standard office equipment.
Ability to handle sensitive equipment.
Ability to work nights/weekends/early mornings.
Ability to work overtime.
G. Other Pertinent Dimensions:

Note: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.

University Compensation (JobClass Title Family Level)

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Revised 4/3/09

Temple University

Role Inventory Form

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Revised 4/3/09