Leading Better Care

Sharing Good Practice

NHS Board: Dumfries and Galloway

Ward: 12

Details of Improvement:

What was the particular problem that this case study is about?

Communication between the Allied Health Professionals (A.H.P’s) and staff

How was this identified?

Lack of knowledge of what was happening to the patients by both the A.H.P’s and the staff.

What were the implemented improvements (what tools/techniques did you use)?

Group meeting between all staff . It was agreed what time both the ward staff and A.H.P’s would meet on a daily basis and what would be discussed.

What is the situation now?

Meetings are taking place. The communication between staff members and A.H.P’s have improved and everyone understands what is happening to the patient.

How is the change sustainable?

All the staff felt confident and comfortable in the new process.

Increase in communication between specialities.

Measurable outcomes

What are the patient benefits?

Increased patient safety as all staff are fully aware of all changes in relation to what has been happening with the patient.

Increase in patient care as staff are no longer chasing up the O.T’s / Physio’s all the time and vice versa.

Patients journey from admission to discharge is more fluid.

What are the staff benefits?

No longer frustrated.

Staff are up to date with all the changes as they impending / happening

What are the organisational benefits?

Improving patient quality and safety

Efficiency of time

Improved outcomes for patients

Continuous improvements within ward area

Increased effective communication

.

How did staff feel before the improvement/during the improvement and after the improvement?

Frustrated.

Each team felt excluded at the beginning.

Now, all Staff are well informed and up to date with all the current information regarding the patients on the ward.

All staff feel they are one big team.

What are the lessons learnt and what would you do differently next time?

No change.

What plans are there to spread the improvement?

To continue to embed current process and use similar process for improving communication with the medics.

Contact information for case study

SCN Jacqueline Nicholson

Dimensions/ Capabilities

1:1,1:2, 1:3, 1:4, 2:1, 2:2, 2:3, 4:1, 4:2

Dimensions

1:1, 1:2, 1:3, 1:4, 2:1, 2:2, 2:3, 4:1, 4:3