“R”Us Supply Chain Expectations | CANADA Shipments
FAQs | Lean Logistics Appointment Application - CANADA
The purpose of this document is to provide responses to some of the more frequently asked questions related to CANADA shipments and use of the Lean Logistics Appointment Scheduling Application.
How do I set up a user account (Vendor or Carrier) within Lean Logistics - CANADA?
Please request the “New Account Setup” instructions from “”
Vendor Specific
Can a vendor set up more than one (1) user for an account?
Yes, multiple associates can have user accounts in Lean Logistics from the same company.
I am a vendor that ships seasonally, or infrequently – Would I still be expected to register?
Yes you will still be expected to register and schedule appointments in Lean Logistics. It is strongly recommended to register and learn Lean Logistics well before your first shipment will deliver.
What are the expectations for COLLECT vendors?
Collect vendors will need to complete the preplanning process within Lean Logistics. Once this is done the carrier will be able to schedule an appointment for delivery to the DC.
Does every shipment have to be preplanned in order to build and confirm shipment details?
Yes, all deliveries will be required to be preplanned with the exception of small parcel shipments (e.g. UPS Ground, FedEx Ground, Purolator)
What should I do if I’m having difficulty completing the preplanning process?
Please reference the “Vendor Preplanning Process” document. If you do not have this please send a request to “”
What if my PO is not in Lean to pre-plan?
Please contact Toys R Us “” to address this issue.
Carrier Specific
What if I’m having problems going through the appointment scheduling process and confirming an appointment?
Please reference the “Appointment Scheduling Process” document. If you do not have a copy of this document please contact“”
What if my PO is not in Lean to schedule an appointment?
Please contact the vendor to confirm the preplanning process has been completed. If the vendor says they have completed this, then contact “”
What should I do if I cannot find an available appointment within the ETA week?
Our standard procedure when an appointment is not available within the ETA week is to schedule the next available appointment, use the assistance icon (), and in this message box include your confirmation number and when you can deliver within the ETA week. That message will go to our scheduler at the DC as well as someone at HQ. We will then reply with how we can accommodate.
What is an “Assistance” Icon?
The assistance icon is a tool you can utilize to ask for assistance from Toys R Us. Your message will be sent to a scheduler as well as a team member from our transportation team. Is it best to share as much detail as possible so you can receive a clear and timely response.
After utilizing the assistance icon how long should I expect to wait for a response?
You can expect a response within 24 hours.
Can I cancel/re-schedule an appointment?
Yes the carrier is able to cancel and reschedule an appointment, as long as it is greater than 8 hours before the appointment. If it is within 8 hours of the appointment time, you must utilize the assistance icon explaining the need for a “last minute” change.
If I am a carrier that ships on a weekly cadence, can I schedule a re-occurring appointment (standing appointment)?
Yes, a standing appointment date and time can be reserved for you, but this is something that needs to be established and agreed upon by the vendor, carrier, and DC receiving team.
Do I need an appointment to be granted access to the DC?
Yes every shipment will be required to have an appointment to be gated in and received at the DC. If an appointment has not been scheduled, Toys R Us has the right to refuse the shipment.
Can I contact the DC directly for miscellaneous requests?
Please utilize the assistance icon for all requests except extremely time sensitive matters.
For any further assistance please contact:
Canada Transportation Team
Email:
Lean Logistics Support
800-959-5326
Toys R US CANADA: Support Document