RIVIERA CARE GROUP

Head Office: 01803 293388

RESIDENTIAL CARE PROVISION

Riviera Court

Hunsdon Road, Torquay. Devon. TQ1 1QB Tel: 01803 215559

Riviera Care Limited Reg. Co. No: 3951253 Reg. Address: Riviera Court, Hunsdon Road, TorquayTQ1 1QB

SUPPORTED LIVING

Hunsdon Road, Torquay. Devon. TQ1 1QB Tel: 01803 294083

Registered Company No. 4462276. Registered Address: Rydal Court. Hunsdon Road. Torquay. TQ1 1QB

THE BRADDONS

18 Braddons Hill Road East, Torquay. Devon TQ1 1HATel; 01803 215221

Registered Company No: 4519323 Registered Address : 18 Braddons Hill Road East, TorquayTQ1 1HA

DOMICILIARY CARE

RIVIERA OUTREACH LIMITED

37 Ilsham Road, Torquay, Devon TQ1 2JG Tel: 01803 293388 Fax: 01803 299084

Riviera Outreach Limited. Registered Company. No. 5520851 Reg Address: 37 Ilsham Road Wellswood Torquay TQ1 2JG

BACKGROUND

The Riviera Care Group is four Limited Companies, each with its own Directors and Managers, providing care and/or support to young adults with mental health problems and/or Learning Disabilities. Occupying separate establishments, the services offer and provide care and/or support to young adults with mental health problems and/or learning disabilities. Emphasis is strongly placed on promoting independence and enhancing quality of life through intervention.

Riviera Court in Torquay, was purchased in August 2000 as an hotel. It was refurbished and reopened as a Residential Care Home for 22 young adults and is registered with the Commission for Social Care Inspectorate.

Riviera Court Care Home has run at full occupancy since January 2001 and to date has offered residential care for 300+ clients. It also offers respite facilities and day care.

The manager is Stephanie Bryan who is a qualified nurse (RMN) and has close links with the community mental health services within South Devon. She also holds the NVQ Registered Managers Award and is an NVQ Assessor and Internal Verifier.

Rydal Courtopened In October 2002,. Although it caters for the same client group, this establishment offers supportive accommodation for 11 clients who live independently. This property was originally holiday flats, so clients within this organisation live in fully furnished single flats with communal areas. This unit is staffed from 8am – 11pm with a 24hr on-call service. A full time Occupational Therapist is amongst the staff here and clients each receive a maximum of 14 hours per week of housing related support. This organisation comes under the “Supporting People” scheme – a Government Initiative, jointly funded by Housing Benefit.

The Braddons was opened in December of the same year; again for the same client group, but offering 20 flats.

The three establishments share administrators and resources and philosophies/strategies are similar.

All have full occupancy levels with a steady stream of referrals from Community Health Centres, GP’s, local and external Health Authorities and private customers.

Resources within Riviera Court such as the indoor swimming pool, multi gym, activities room, are shared between the three establishments as all three buildings are within easy walking distance of each other.

Outreach/Domiciliary Services

This service allows caring and experienced staff to assist people within their own homes, to have an improved quality of life through offering care packages which enhances independence. This service is also available to those within Rydal Court and The Braddons who require more than housing related support under the Supporting People Scheme.

MISSION STATEMENT

A common theme is that the group’s philosophies are that people with mental health problems and/or learning disabilities reside in a centre of excellence. To achieve this we recognise the importance of maintaining high quality care and/or support for not only the clients but their relatives and significant carers. We additionally wish to work within an inter-professional and interagency context to achieve seamless and holistic packages of care. We believe that everything stems from our staff and wish to be recognised as a good employer in which there are equal opportunities; progressive and recognised staff development; support and supervision; the best use of skill mix and an inclusive team and client approach.

Philosophy of Care

We aim to work with people, their families and professionals within a framework of anti-discriminatory practice and in such a way as to promote people’s individual value.

We are committed to:

  • Actively promoting each person’s participation in an ordinary lifestyle.
  • Supporting people to access community facilities.
  • Having positive expectations by stressing each persons achievements and strengths without losing sight of their disability and individual needs.
  • Enabling maximum potential towards independent living.

To ensure that our services are beneficial to all participants; both recipients and providers, we have developed a statement of its aims and objectives.

These aims will be measured through the evaluation of the care/support plans and the feedback from each client through a quality measuring system.

These are as follows:

AIMS AND OBJECTIVES

AIMS:

  • To provide a flexible care & support service which is tailored to the individual needs of the client in order to promote and maintain independent living.

  • To offer clients appropriate stimulation to prevent deterioration and to improve and sustain a quality of life that promotes dignity and encourages each to achieve their maximum potential. Emphasis will be placed on activities of daily living based on planned activity programmes and the individual preferences of each client.

To provide care & support including “personal care” (within the accepted definition of such) to clients of both sexes aged between 18 – 65 years old and who, due to mental health (Riviera Court) and mental health and learning disabilities (Riviera Outreach) require care & support provided in their own homes and/or residential care.

Each individual will be assessed and supported depending on their own capabilities and merits. This will be achieved through the ongoing use of evidence based assessment tools and with planning in conjunction with the client’s community care team.

Clients will be central to the activities of the Service and will thus be fully involved at all stages of the care planning process.

OBJECTIVES:

  • Liase with multi-disciplinary teams to establish the requirements of the clients through assessment, previous history, family and significant others.
  • Regularly evaluate the standards of support so that the care package can be amended depending on the changing needs of the client.
  • Provide care & support interventions in respect of:

Productivity, leisure and personal care that are specific to the individual and dependent on their circumstances at any given time.

To maintain flexibility and accommodate the variable and complex needs of the clients.

Audit the effectiveness of support through negotiation with clients, their families and all other disciplines involved in the care & support of the client.

Support in activities of daily living if the mental state of the client is such that this jeopardises dignity and morale.

Provide advice & support to clients on the promotion of health and the prevention of ill health.

Ensure that communication systems with outside organisations are maintained so that up to date information is available to all relevant parties and respecting rights of clients regarding confidentiality.

Provide support in coping with distressing situations and to contribute to their ability to cope.

Staff to participate in teaching programmes to facilitate the improvement of knowledge and professional competency.

Provide training for staff regarding the presentation and management of mental illness and learning disabilities and strategies in communication skills.

Comply with Health and Safety requirements and have strategies in place to cope with unpredictable occurrences.

Provide documentation as required by regulatory bodies and Health and Safety that will be available to those officials when they so require.

Concerns, complaints and protection:

Despite our confidence in the quality of the services we provide, we know and understand that clients may become dissatisfied from time to time. In order to address this we will:

• Provide and, when necessary, operate a simple, clear and accessible complaints procedure.

• Take all necessary action to protect clients’ legal rights.

• Make all possible efforts to protect clients from every sort of abuse and from the various possible abusers.

Quality Care:

We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the services we provide.

Choice of service:

We believe that every prospective client should have the opportunity to choose a service, which they feel will best meet their individual needs.

In order to facilitate that choice and to ensure that our clients know precisely what services we offer, we will do the following.

Provide detailed information on the services by publishing a statement of purpose and a detailed service user guide.

  • Give each client a contract or a statement of terms and conditions specifying the details of the relationship.
  • Ensure that every prospective client has his or her needs fully assessed prior to implementing a support package.
  • Demonstrate to every client who is referred to us that we are confident that we can meet his or her needs as assessed.

Independence:

We are aware that a need for care & support can inevitably disempower some clients in that by accepting such services, clients surrender a degree of their personal independence. In view of this, we regard it as all the more important to foster our clients’ opportunities to think and act without reference to another person in the following ways:

•Providing, as tactfully as possible, human or technical assistance when it is needed.

•Maximizing the abilities our client retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided.

•Helping clients take reasonable and fully thought-out risks.

•Promoting possibilities for clients to establish and retain social contacts.

•Encouraging clients to have access to and contribute to the records of their own care.

Equal Opportunities:

No person who comes into contact with Riviera Care Group will be discriminated against, be they client, employee or any third party. Each person will be treated fairly and individually and opportunities will be equal regardless of race, culture, gender or religion. If it is felt that this statement is not being adhered to, complaints regarding this will be welcomed and dealt with via our complaints procedure.

Riviera Court

Residential Care Home

Owner: Riviera Care Limited

Manager: Stephanie Bryan RMN

Admission Criteria: Young adults (18 – 65 years) with a mental illness.

Riviera Court is a 22 bedded residential care home. The registered manager is Stephanie Bryan who is a qualified psychiatric nurse with many years of experience with the health authority. She also holds qualifications in teaching and development and is contactable 24 hours a day if required. The home’s admission criteria states that only young adults (aged 18 – 65 years) who have a mental illness may be accommodated. Excluded from admission are those outside of this category and who may have a physical disability.

Working alongside the manager are Senior Carers and care assistants, a trainee Social Worker, voluntary worker and Occupational Therapist. We also accommodate student nurses from PlymouthUniversity who are at the home for three month placements at a time.

Emphasis is placed on recreational / education and development / leisure activities which are based on planned activity programmes and individual care plans. Riviera Court, previously a hotel, benefits from an indoor heated swimming pool and multi-gym, both are available to Rydal Court and The Braddons clients where a qualified gym instructor and lifeguard are on duty. Links with local colleges provide in house training for clients who wish to develop national recognised qualifications in subjects such as Health and Safety, numeracy, literacy, IT, first aid, food hygiene and NVQ’s

For information relating to standards within Riviera Court, please read up to date Inspection Reports held on the CSCI website.

Fees for residential accommodation within Riviera Court are dependent on the individual needs of the client. Average fees currently range between £428.35 – £650.00 per week.

Supportive Living

Definition:

A Supported Living Service is one aimed at supporting people with mental health problems and learning difficulties primarily living within Rydal Court and The Braddons. Both properties are in Torquay, Devon and within easy walking distance of each other.

The Supporting People programme is a Government strategy which “offers vulnerable people the opportunity to improve their quality of life by providing a stable environment which enables greater independence. It will deliver high quality and strategically planned housing services which are cost effective and reliable, and complement existing services. The planning and development of services will be needs led. Supporting People is a working partnership of local government, service users and support agencies.” (Office of the Deputy Prime Minister)

Support is provided to a person according to his or her assessed needs.

The Service is designed to offer 14 hours of housing related support and is funded through the Supporting People scheme. The service is primarily aimed at people 18 to 65 years old who have a mental illness and/or a learning disability. Excluded from the admission criteria are those who fall outside of the above category. The service will seek and enhance their participation in their community.

A definition of “Support” within this scheme will cover the following: assessment of housing related needs, advise and guidance on how to manage independent accommodation, budgeting, catering, meal planning, shopping and management of property. Staff are also available to assist clients to resolve or prevent housing debts or other debts, claim due benefits, fulfilling tenancy conditions, accessing a handy man for improvements within their accommodation. Staffing levels will also permit encouragement, prompting and guidance in relation to carrying out personal care tasks for themselves eg; bathing, laundry etc. Clients will be advised in relation to connection to utilities and how to use household equipment. Staff can also monitor safety and security and provide information on community facilities and services available to them. If a client wishes to move to less dependent services, staff will offer advise and assistance.

Clients will also be assisted in maintaining contact with community services and agencies to ensure that they may remain in their accommodation and provided with communal areas to help them overcome social isolation. An alarm/on call service will ensure access to support staff 24 hours a day.

Supporting People partly fund housing related services. Clients will need to be in receipt of Income Support and will be required to apply for housing benefit. A nominal top-up contribution will be required. Any Services other than housing related issues will require further funding from an alternative source (dependent on identified needs)

Rydal Court &The Braddons

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Owner: Riviera Support Limited (Rydal Court)Riviera Support (Southwest) Limited (The Braddons)

Manager: Joanne Egan

Admission Criteria: Young adults (18 – 65 years) who have a mental illness or a learning disability

Rydal Courtis a large, detached and spacious residential home close to Torquay town centre and within easy walking distance of the harbour and local amenities. It is under the Supporting People scheme and accommodates clients aged between 18 – 65 years who have a severe and / or enduring mental health problem and/ or a learning disability. The home is unable to cater for those who fall outside of the age category or who have a physical disability.

All flats are self-contained. There are 5 one-bed roomed and 6 studio flats, all of which are fully furnished and decorated to a high standard. There is also a communal lounge area where clients are able to meet socially with other clients and staff, thus increasing social interactions and skills.

The Braddons is also a very large property, with some of the accommodation offering views across Torquay harbour area and beyond. There is a total of 20 self contained units within this establishment. As with Rydal Court, the admission criteria is the same and individual accommodation varies between on bedroomed flats and studios. The Braddons also has a communal lounge and is just a short walk away from Torquay town and harbourside.

Staff are on site between 8am – 11pm daily with an emergency on call system outside of these hours.

Recreational/Educational facilities within Riviera Court are available for use for all clients residing at Supportive Accommodation (Swimming Pool, Gym, Computer/Internet Access, Pool Table, Table Tennis etc) and is a short walk away from Rydal Court and The Braddons.

Information relating to Service Reviews and standards of service offered at Rydal Court and The Braddons can be obtained by contacting the Supporting People Team based at OldwayMansion, Torquay Road, Paignton. Devon.

Riviera Outreach (Domiciliary Care)

Owner: Riviera Outreach Limited