REPORTS TO:Program Manager, Betty Chinn Day Center

JOB DESCRIPTION

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Catholic Charities, nor does it in any way alter the employment-at-will relationship that exists between employees and Catholic Charities. As a condition of employment, all agency employees are expected to perform job duties assigned by agency management even when such duties are not included in their job description.

JOB TITLE: Case Manager

REPORTS TO:Program Manager, Betty Chinn Day Center

EMPLOYMENT STATUS:Non-exempt

TIME COMMITMENT:Part-time

STARTING SALARY:$15.00-$17.00 per hour

Position Summary

The Case Manager works with individuals to improve outcomes and thereby assist the participants to move on to more stable living situations. The Case Manager facilitates all case management aspects at the Betty Chinn Day Center including the development and implementation of individual opportunity plans, maintain sobriety and mental health, finding housing and either refers or develops other custom plans as needed by the person. Utilization of the agency’s range of programs and services is part of the strategy to enable residents to succeed in independent living after leaving Catholic Charities’ services.

The Case Manager is also responsible for thorough implementation of the Bridging the Gap Case Management Philosophy of Care, and is part of the Shelter/Housing Department’s Case Management Team.

Supervisorial Responsibilities:Volunteers up to 10

Essential Functions

1.Provide case management for homeless participants as assigned by supervisor, by assessing needs, developing and monitoring individual opportunity plans, connecting participants with appropriate community resources, and advocating for clients.

2. Develop and implement a opportunities for each participant of on-site life skills workshops and support groups in collaboration with shelter staff and/or other service agencies.

3.Coordinate and/or conduct support groups and/or other life skill workshops with program participants.

4.Maintain client intake documentation, case notes and files to track client progress in achieving action plan goals. Implement client sanctions and other remedial options for behavioral issues. Ensure that all COA standards of care are followed per policies and procedures.

5.Obtain and input required client information for data entry into countywide Homeless Management Information System (HMIS) database, as well as the agency’s ETO (Efforts to Outcomes) Database.

6.Collaborate with agency’s housing and employment counseling services to assist clients in meeting their goals. Ensure the client complies with maximum time in shelter residency rules or recommend extensions for approval.

7.Follow procedures for handling emergencies such as fire evacuation, police intervention, injury reports, etc.

8. Track and prepare monthly outcomes/outputs report.

9. Facilitate and lead life skills workshops as directed by supervisor. Network and reach out to community partners for referral sources for clients.

10.Be thoroughly familiar with the policies and procedures guiding the work of this position in particular and the program or department overall. Perform job functions in line with these policies and procedures.

11.Participate in training required by accreditation standards, plus performance and quality improvement efforts.

12.Maintain professional behavior in all aspects of job:

• Respect client confidentiality and adhere to all privacy regulations.
• Be an example of behavioral expectations. Be a positive role model and representative for Catholic Charities in the community.
• Maintain a professional appearance and presence.

13.Note: Catholic Charities considers this position to be a mandated reporter of elder and child abuse.

Other Responsibilities

1. Attend and participate in staff meetings and in-service training as requested.

1. Perform other related duties as assigned.

Education, Experience & Skills Required

1. A BA in psychology, sociology, or related field required and prior comparable work experience. Extended work experience may be substituted for some of the degree requirements.

1. An internship of at least three months in an agency that deals with homeless clients or other high-risk individuals.

1. Proven successful experience in interviewing and counseling skills.

1. Knowledge of recovery programs, such as the 12-Step Program and additional local resources.

5.Must pass fingerprinting prior to start of employment.

6.Bilingual (English/Spanish) desired.

7.Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.

8.Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.

9.Passion and enthusiasm for the mission of CCDSR and its clients.

10.Ability to work independently and in a team setting.

Physical Requirements

1. Ability to sit up to 3-6 hours per day with intermittent occasional walking and standing.
2. Occasionally may be required to lift items up to 10 pounds to a height up to 7 feet.
3. Occasionally may be required to carry items up to 10 pounds for distances up one block.

Review/approval

Supervisor's approval:______Date: ______

Employee's signature:______Date: ______

(My signature above indicates that I have received a copy of this job description, the contents of which have been discussed with me by my supervisor or a Human Resources Department representative.)

H.R. Department review:______Date: ______

E.D. review: ______Date: ______

Case Manager, Betty Chinn Day Center

Revised 7-13