Our Customer TermsPage 1 of 3

ISDN Section

1 Recent Changes

1.1 This document lists recent changes to the ISDN section of Our Customer Terms.

Date of change / Service/Feature / What has changed? / See
1 October 2015 / BusinessLine plans /

We have increased the monthly charge of BusinessLine Complete (not all ISDN services have an increase), Plus and Part plans.

We have increased the Call Connection fee for ISDN BusinessLine Complete, Plus and Part Timed National Long Distance Voice Calls, Fixed To Mobile Calls and International Voice Calls.

/ Part B – ISDN Services Sections 3.2, 4.2, 5.2
Part B – ISDN Services Sections 3.7, 3.9, 4.7, 4.9, 6.1, 6.2
1 October 2015 / ISDN Associated Services /

We have increased the charges for various ISDN network features

/ Part D – ISDN Associated Services Sections 7.5, 20.7, 21.6, 22.6.
1 October 2013 / Siteline
ISDN2/ISDN2 Enhanced /

Remove references to SiteLine and clarify eligibility conditions for conversion pricing when moving from ISDN2 / ISDN2 Enhanced to ISDN10/20/30.

/ Part A – General Section 4
1 October 2013 / BusinessLine plans /

We have increased the monthly charge of BusinessLine Complete (not all ISDN services have an increase),, Plus and Part plans.

We have changed the reference to Palestine, (State of)

/ Part B – ISDN Services Sections 3.2, 4.2, 5.2
Part B – ISDN Services Sections 6.1
1 October 2013 / ISDN Associated Services /

We have increased the charges for various ISDN network features

/ Part D – ISDN Associated Services Sections 7.5, 20.7, 21.6, 22.6.
1 October 2012 / BusinessLine plans
ISDN Associated Services /

We have increased the monthly charge of BusinessLine Complete (not all ISDN services have an increase), Plus and Part plans.

We have increased the charge for calls to mobiles from BusinessLine Complete plans.

We made various changes for consistency of terminology and correction of typographical errors etc.

We have increased the charges for various ISDN network features.

/ Part B – ISDN Services Sections 3.2, 4.2, 5.2
Section 3.9
Part D – ISDN Associated Services Sections 7.5, 20.7, 21.6, 22.6.
31 January 2012 / Calls to Telstra Mobile Satellite and Iterra services /

The number prefixes 014711, 014712 and 014718 have been withdrawn from use in connection with Iterra services and made available for use with Telstra Mobile Satellite services.

/ Part C – Other Call Charges sections 5 and 6
1 October 2011 / ISDN, BusinessLine Complete, BusinessLine Plus, BusinessLine Part, Line Hunt, Extension Level Billing, Direct Indial, Calling Number Display / Dual pricing removed so the prices shown are those effective as at 1 October 2011 (as notified on 22 July 2011). / Part A- ISDN General, sections 3 and 4, Part B – ISDN Services, sections 3 and 4, and Part D – Associated Services, sections 7, 20, 21 and 22.
ISDN, BusinessLine Complete, BusinessLine Plus, BusinessLine Part, ISDN Xpress / Reinserted GST exclusive pricing alongside the GST inclusive pricing for the benefit of our business customers. / Part B – ISDN Services

With immediate effect we have clarified in the table in section 3.9 of Part B that calls to mobile numbers on BusinessLine Complete are charged in blocks of 60 seconds (or part thereof) in accordance with the amendments made on 22 March 2011.

/ Part B – ISDN Services, sections 3.9.
23 May 2011 / ISDN /

Various changes in wording due to changes in legislation.

/ Part A ISDN General, sections 8.10-8.11
23 May 2011 / 1411 Override Code /

On and from 23 May 2011, the 1411 override code will no longer be available.

This means that on and from this date, no customers will be able to make calls using the 1411 override code to access certain call rates on our network.

/ Part B - ISDN Services, sections 2, 3, 4, 5 and 6
22 March 2011 / BusinessLine Complete /
  • All timed calls are charged in 60 second blocks.
  • Calls to mobiles are 35c per minute, whether you call a Telstra or non-Telstra mobile.
  • The rate for STD timed calls >50km is 22c per minute.
  • The call connection fee for calls to mobile, STD and international numbers is 40c per call.
/ ISDN section of Our Customer Terms, Part B ISDN Services, section 3
20 January 2011 / BusinessLine Complete /
On and from 22 March 2011:
  • All timed calls will be charged in 60 second blocks.
  • Calls to mobiles will reduce from 37c to 35c per minute, whether you call a Telstra or non-Telstra mobile.
  • The rate for STD timed calls >50km will reduce from 24c to 22c per minute.
  • The call connection fee for calls to mobile, STD and international numbers will change from 35c to 40c per call.
/ ISDN section of Our Customer Terms, Part B ISDN Services, section 3


ISDN Recent Changes was last changed 1 October 2015.