Job Title: Fundraising Administrator
Reporting To: Business Development Manager UK
Location: Shrewsbury, Shropshire
Status: Permanent, full-time position, 37.5 hours per week. Some flexibility in hours may be possible.
Salary:£20,000 - £23,000 p.a.
- Purpose
To deliver an excellent fundraising administrative function which will provide high quality care for supporters and funders, ensure an accurate and effective database and support fundraising activities to maximise Self Help Africa's income.
2. Key Responsibilities
- Respond to enquiries from supporters, prospective supporters and volunteers including telephone, post and email responses to donations, queries and information requests.
- Process donations, Gift Aid and other income and ensure timely and appropriate acknowledgements.
- Create and maintain accurate records of supporters, contacts and income using the Salesforce database and paper-based or other systems, as required.
- Work with the Business Development Manager UK and ICT Manager,to develop and manage use of the database to ensure accurate and effective records and reports.
- Develop and document administrative procedures to ensure the delivery of a high quality service and efficient systems which are compliant with relevant policies, regulations and guidelines.
- Maintain accurate and well-organised records of fundraising activity.
- Produce accurate cost-benefit analyses of fundraising activities.
- Produce reports on income and generate queries and reports for mail merges and other fundraising activities, as required.
- Monitor and control stocks of fundraising materials.
- Assist with the production and procurement of fundraising materials, organisation of mailings and delivery of other fundraising activities.
- Assist with the organisation and support of fundraising and supporter events. Occasional evening and weekend working required.
Recruit and manage volunteers to support fundraising activities.
- Undertake any other task which is commensurate with the post as requested by the Business Development Manager UK or Head of Business Development.
3. Pre-requisites
In order to succeed in this role, it is expected that you will have:
(a) Commitment to Self Help Africa's vision of a rural Africa free from poverty.
(b) Excellent written and verbal communication skills.
(c) Strong customer service and interpersonal skills.
(c) High level of computer literacy specifically relating to Microsoft Office packages, database/CRM systemsand the recording / inputting of financial information.
(d) Experience of income processing, financial control and reporting.
(e) Excellent data / financial recording and reporting skills, including accuracy and attention to detail.
(f) A good standard of education to A-level standard or equivalent. Customer Care or Business Administration qualification is desirable.
(g) Knowledge of fundraising processes and regulations is desirable but not essential.
(h) Excellent planning, administrative, organisational and time management skills to deliver results and cope with busy workload.
(i) Enthusiastic and can-do positive attitude.
(j) Flexible and adaptable approach.
(k) Pro-active and self-motivated approach.
(l) Collaborative team player willing to share knowledge and learning openly to improve results.
(m) Full driving licence and access to car is desirable.
4. Key relationships
1)Business Development Manager UK
2)Business Development teams in UK and Ireland
3)Finance and Administration team
5. Obligations
It is expected that you will:
1)Carry out these accountabilities within the operating and process frameworks that apply to the whole Self Help Africa organisation.
2)Work together with all your key stakeholders: line and functional to ensure organisational objectives, mission and vision are met.
3)Exemplify the Self Help Africa Standards of Integrity, Purpose & Values.
Self Help Africa is committed to equal employment opportunities
To discuss this role in more detail, please contact Joanne Darlington
Tel: 01743 277170
Email: