DIANA ALI
OBJECTIVE: Seeking a position, which will provide a meaningful learning experience and career growth.
EDUCATION:
06/13-Present University of Phoenix, Phoenix, Arizona
Master’s in Business Administration - Concentration in Healthcare Management
New York City College of Technology, Brooklyn, NY
08/05- 06/11 Bachelor of Science in Health Services Administration, June 2011
Associate in Applied Science in Dental Laboratory Technology, June 2009
SKILLS: Certified Registered Central Service Technician
Certification in Healthcare Leadership
Microsoft Office (Word/Access/Excel/PowerPoint/FrontPage/Word Perfect/Outlook/Visio) Medisoft/Office Hours/Flashtracker/
T-Doc/Kronos/BIRT/PICIS/GHX/Business Object/SAP/SAP HCM/PICIS/ABACUS
Type: 50 wpm, Fluent in Arabic
EXPERIENCE:
03/14-Present Montefiore Medical Center
Perioperative Services Bronx, New York
Administrative Supervisor
· Gathered and analyzed data and using it to plan and manage both projects and systems.
· Assist Director and Associate Director with Operating and Capital Budgets.
· Provide project management assistance and support specific to operational, financial and business growth initiatives.
· Plan and manage facilities improvement projects.
· Collating data for quality assurance and monitoring purposes.
· Manage clinical, professional, clerical and administrative staff.
· Manage the recruitment, selection, appraisal and development of staff.
· Assist Director and Associate Director with Facilitating Bi-Weekly BIS/OR Meetings.
· Facilitated Monthly OR/Specialty Meetings.
· Collating data for quality assurance and monitoring purposes.
· Planning and implementing strategic changes to improve service delivery to OR customers.
· Attending meetings, writing reports and delivering presentations to a variety of audiences.
· Purchasing equipment and supplies, and organizing instrumentation.
· Attending meetings, writing reports and delivering presentations to a variety of audiences.
· Sitting on committees and representing the views of CSP/OR department and Lean teams.
· Handling communications and corporate affairs.
· Managing premises, catering, cleaning, and security (often via sub-contractors)
07/11-03/14 Hospital for Special Surgery Department/Unit:
Nrsg - Central Sterile Processing/OR Materials, New York, New York
Administrative Manager/Data Entry Technician
· Assist Sr. Director with Facilitating Bi-Weekly CSP/OR Specialty Meetings.
· Monitored and entered CSP/OR quality stats into BIRT system.
· Assist Sr. Director with Operating and Capital Budgets.
· Developed and Monitored Case Cart Delivery and Tracking Performance.
· Manage clinical, professional, clerical and administrative staff.
· Manage the recruitment, selection, appraisal and development of staff.
· Overseeing the day-to-day management for Central Sterile Processing and OR Materials Inventory & Distribution.
· Implementing new policies and directives for Central Sterile Processing.
· Gathered and analyzed data and using it to plan and manage both projects and systems.
· Collating data for quality assurance and monitoring purposes.
· Setting budgets and maintaining finances for CSP.
· Planning and implementing strategic changes to improve service delivery to OR customers.
· Attending meetings, writing reports and delivering presentations to a variety of audiences.
· Sitting on committees and representing the views of CSP department and teams.
· Handling communications and corporate affairs.
· Managing premises, catering, cleaning, and security (often via sub-contractors)
· Purchasing equipment and supplies, and organizing instrumentation.
· Kronos time keeping checks - logs in staff attendance.
· Prepares data for Perioperative Service Line meetings.
· Prepares documents for OR/CSP Quality meetings.
· Takes meeting minutes for OR/CSP Quality meetings.
· Develops and posts employee work schedules monthly.
· Enters daily OR point of use sterilization into Flash Tracker database.
· Runs KPI and Flash reports on a monthly basis for Quality meetings.
· Sends off daily OR Flash quality defects via emails/delivery.
· Schedules CSP weekly meetings.
· Delivers and retrieves mail for CSP department.
· Maintains and monitors departmental vacation schedule.
· Maintains inventory of office supplies.
· Files pertinent CSP documents.
08/09-07/11 Therapeutic Inspirations/Midtown Sports Pain Management, New York, New York
Receptionist/Administrator/Office Manager
· Receiving and answering phone calls
· Patient greeting, calls and announcement to Physical Therapists, and Doctor
· Patient checked in, date entered, and co payments entered on computer and daily sheet
· Appointments made for future visit or added to waiting list
· Calling Patients on waiting list to schedule future appointments
· Prescriptions for PT checked for current and future appointment. Patient alerted and phone call made
· Charts for all new patients entered
· Co pays entered and proofed
· Authorizations – phone calls and data entry into computer (daily for next day with appropriate documentation.
· Complete and fax all necessary paperwork for authorization
· Maintaining board for authorizations (daily)
· Verify next day’s new patients insurance (day before or same day for add on new patients)
· Confirm new patients
· Enter new patients into log book and send out report to referring MD via mail
· Billing Aging report (30days – calendar month for all aging and follow up paperwork to be Completed and documented)
· All tasks to be completed before end of shift
06/08-06/09 Research Foundation The City University of New York, Cuny 3-1-1 Project,
New York, NY
Undergraduate Student Call Center Representative (Part-Time)
· Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.
· Maintain customer satisfaction.
· Identify customer’s needs and assist accordingly.
· Enter data into a computerized tracking system.
· Perform routine clerical work such as copying, filing and faxing as needed,
· Meet with DoITT and CUNY Program staff as needed.
09/06-09/07 Brooklyn Heights Physical Therapy Group, Brooklyn, New York
Receptionist
· Receiving and answering phone calls
· Typing dictations from a Dictaphone, memos, letters, and patients report
· Scheduling patient appointments
· Taking Co-payments and giving receipts
· Verifying eligibility and giving insurance requirements to patients
· Calling for X-rays, and prescriptions
· Photocopying Patients Reports
· Distributing mail to Doctors
· Maintaining and updated files and records
· Emptying trash and cleaning whirlpool
04/06-10/06 Eckerd Pharmacy, Brooklyn, New York
Customer Service Associate
· Operated cash register
· Received and answered phone calls
· Stocked merchandise and organized store displays
· Prepared marketing activities
REFERENCES: Available upon request