Jeffrey A. Schwartz

Via Rosselli 4 • Ozzero, Italy 20080

+39 366 2088578


QUALIFICATIONS PROFILE

Highly accomplished Management Professional with extensive experience in project management, account management, product development, problem resolution, and global support.

More than 35 years experience with many years of management experience.

Over 20 years of project experience.

Motivated manager and leader in global arena, able to readily transcend cultural and language differences. Bilingual: English and Italian.

Able to establish rapport with individuals at any level and maintain effective relationships throughout all facets of operations.

Strong skills in organizing workflow, ideas, materials, and people with a focus on end-results and company goals.

Outstanding leadership abilities; able to coordinate and direct all phases of project efforts while managing, motivating and leading project teams in remote locations.

WORK STATUS

Authorized to work in United States and European Community (Italy)

PROFESSIONAL TRAINING AND CERTIFICATIONS

PMI Project Management Professional (PMP) - Previously CAPM

Six Sigma Green Belt

ITIL® v3

TOGAF 8

CELTA certified - TEFL with Business certified

PROFESSIONAL EXPERIENCE

Project Manager and Consultant Milano, Italy2005 - Present

Freelance Project Manager and Consultant.

2010 - Consultant to Fujitsu Technology Solutions:

  • Bid management and support for petrol project.
  • Consultancy on petrol servicing capabilities.

2007 – 2009 IT projects with Shell Italy.

Project manager for the CRIND project.

  • Developed project plans and assumed responsibility for project
    profit and loss.
  • Project value over 900KUSD and was done within established budget parameters.
  • Produced project status reports, managed the team and resolved day-to-day issues.
  • Effectively established relations with suppliers.

Deployment Manager for the OPC/GOP project.

  • Manage deployment of developed solution in over 500 retail sites.
  • Responsible for audits of infrastructure and installation work during deployment.
  • Established effective controls for installation and maintenance of telecommunication links via ADSL/Satellite
  • Established installation standards.
  • Responsible for asset control and management.

Additional Services.

  • Provided expert assistance in fraud detection methods and techniques.
  • Established site information database.

2006 - Managed development and 3D artist virtual project teams for gaming project. Supervised project accounts and budget.

2006 - Provided consultancy services to a startup company in Russia.

Freelance teacher and translator2006 - present

Have done freelance translating work from Italian to English. Also have tutored private students. Business course provided to CESCOT Milano in 2012.

Connor Language Services

English Teacher2006 – 2006

Taught English courses at various levels at customer sites.

British Institutes Mortara

Business English Teacher2006 - 2007

Taught English classes in the scuola media. Also taught many business English courses.

British Institutes Vigevano2006 - 2006

English Teacher

Taught English classes in the scuola media. Also taught KET preparation courses.

Performed as a KET exam monitor. Additionally taught night-time adult English courses

Linguarama Milano2005 – 2006

English Teacher

Taught English classes to various student proficiency levels to one customer group, 5 days a week.

FLAG Vigevano

English Teacher2005 - 2005

Taught afternoon English course in the scuola media.

FUJITSU SERVICES S.p.A Milano, Italy

Russia-CIS Retail Account Manager2002 - 2005

Manage the Russia and CIS territory distributor network for Point of Sale(POS) equipment. Build customer relationships, present product strategies and provide after sales customer service. Create sales collateral and competitive analysis. Able to identify customer needs. Use experience gained in Point of Sale(POS) business to help distributors get and maintain customers.

Played a key role in the introduction of new hardware and software.

Managed account relationship which resulted in increased sales.

Instrumental in preparing a bid which helped a distributor win a multimillion dollar contract.

Implemented cost reduction exercise to increase margin on product sold.

Spearheaded activities to improve capabilities of distributor network. Helped distributor network create support procedures for Point of Sale(POS) installation and servicing.

Additional duties: Served as International Retail Group expert of the Oracle ERP system.

FUJITSU SERVICES S.p.A Milano, Italy

Retail International Support Manager

Retail Project Manager1997 – 2002

Ensure diverse departments and divisions deliver required materials and services on time and without conflict. Manage problems from conception to resolution. Designed and implemented Internet/Intranet server for documentation and problem reporting. Created effective product brochures.

Serve as Support Manager for all consumer transaction group products. Prepare and deliver technical and sales documentation to appropriate personnel.

Played a key role as Project Manager in the introduction of new software for a forecourt system interfaced to a point of sale (POS) system with a team of six marketing, support, and development professionals.

Implemented a web based system that enhanced the ability to obtain technical documentation via the Internet/Intranet, resulting in a 35% reduction in operating costs.

Assisted tax authorities in Macedonia with the implementation of fiscal point of sale regulations.

ICL Italia S.P.A. Agrate Brianza, Italy

Product Manager/Project Manager1989 – 1997

Managed application and interface point of sale programming. Maintained enterprise system in management of sales orders, warehouse, and accounting for entire Italy, Switzerland, and Austria operations. Oversaw network and telephone system for the Italian office.

Remained current and in compliance with Italian fiscal laws for Point of Sale(POS) systems. Acted as liaison between company and Italian government with regard to sales and service of point of sale(POS) equipment.

Appointed Italian project manager for the implementation of the European Simplification Program that was instrumental in reducing the number of inter-company processes and simplifying procedures within the European organization. The Proteus ERP system was the base of this process improvement project.

Managed many diverse software projects for point of sale equipment including interfacing to payment systems and 3rd party back office management systems (Oracle).

Continued to support Datachecker installations in Switzerland including updates to Oracle applications.

Datachecker Systems, Inc. Paris, France – Lugano,Switzerland – Chicago, IL.

Manager of International Customer Service and Support

International Sales Development Group1981 – 1989

Managed all facets of documenting and tracking hardware and software related problems to Datachecker Point of Sale(POS) systems installed throughout Europe from reporting to resolution. Set up demand management for European spare parts.

Managed and supported Datachecker installations in Switzerland. This included supporting Digital systems and Oracle Database on Digital Systems.

United States Navy

Petty Officer First Class1975 – 1981

Oversaw the repair, alignment, and troubleshooting of aircraft navigation and communicationsequipment. Ensured proper calibration of test equipment. Lead petty officer in crash/accident recovery of avionics equipment

EDUCATIONAL BACKGROUND

Master in BusinessAdministrationCaliforniaCoastUniversity, Santa Ana, CA

Bachelor of Science in BusinessAdministration CaliforniaCoastUniversity, Santa Ana, CA

PROFESSIONAL AFFILIATIONS

Member of Project Management Institute

Current Member of Ethics Review Committee (ERC). Chair 2013, Past Chair 2014

Past member CAPM Credential Committee

Past Vice Chair Membership - Retail Specific Interest Group

Past Associate Deputy Director - Information Systems Specific Interest Group

Association of Open Group Enterprise Architects (AOGEA)

TECHNICAL PROFICIENCIES

* Windows* Visual Basic* COBOL

* BASIC* SQL* MS Project

* Visio

HOBBIES

Railroads

Teaching English as foreign language

(British Institutes, Linguarama, Medialine, Connor Language Services)