Concept-Based Transition to Professional Nursing Practice

RNSG 1324

Concept-Based Transition to Professional Nursing Practice

Concept – COMMUNICATION

Concept Definition

Communication is the process of interaction between people where symbols are used to create, exchange, and interpret messages about ideas, emotions and mind-states.

Exemplars

Interpersonal

Inter-professional – SBAR, Electronic Healthcare Records (EHR)

Intrapersonal

Peers and Healthcare Team Members

Assertive Communication

Therapeutic Communication

Objectives

1. Explain the correlation between the listed exemplars to the concept of communication (including definition, antecedents and attributes).

2. Describe the communication process, identifying factors that influence communication.

3. Differentiate among verbal, nonverbal, and metacommunication.

4. Explain the nature of the nurse-patient relationship.

5. Analyze conditions which place a patient at risk for ineffective communication.

6. Identify when a barrier or impairment (negative consequence) is developing or has developed.

7. Analyze conditions in which professional nurse utilizes the applicable listed exemplars to promote effective Communication.

8. Apply the nursing process (including collaborative interventions) for individuals experiencing communication imbalance and to promote effective communication.

9. Describe effective Communication with Peers and Healthcare Team Members.

10. Explain Therapeutic Communication versus Assertive Communication.

Assignments

Review the following from previous course(s)

· Developmental stages in relation to language development.

· Utilize anatomy and physiology notes regarding nervous system conduction and intactness for interpretation of data.

Prior to class

· Follow the “Read Me” File under the Communication Module on Canvas

· Review the Communication Concept Analysis Diagram with explanation

· Complete the assigned readings

*Page numbers, assignments, and other lecture information will be posted on blackboard.

· Giddens (2017) Chapter 45

· Yoost (2015) Chapters 3 & 10

· Zerwekh (2015) Chapter 12

Concept content outline:

Sub Concepts: Process

Four Levels of Communication

Verbal, Nonverbal, Meta-communication

Documentation

Positive Outcomes:

Patient Advocacy

Patient Satisfaction

Improved Outcomes

Patient Education

Shared Meaning

Negative Outcomes:

Frustration/Anger

Nontherapeutic Response by Nurse

Miscommunication

Safety Issues

Peers and the Healthcare Team Members

Assertive Communication

A. Definition

B. Characteristics of assertive communication

C. Characteristics of the assertive communicator

D. Considerations to enhance the effectiveness of assertive communication

E. Framework to develop assertive communication

F. Examples

Therapeutic Communication

A. Verbal Techniques

B. Nonverbal Techniques

Nontherapeutic Communication

Defense Mechanisms

N:ADN Syllabus/CBC Curriculum/Transition Summer 2017/RNSG 1324/Communication Revised 3/17