Bradley Button
(954)696-5327
SUMMARY
Onsite Repair Technician and Customer Support Representative who is a self-motivated and innovative thinker, pursuing new challenges to improve abilities and expand knowledge. Excellent people, communication, organizational, analytical, and troubleshooting skills. Reputation for being a professional team player, detail orientated, hardworking, and flexible individual.
TECHNICAL EXPERTISE
Hardware
Dell, HP, Compaq, Gateway laptops and desktops, HP and Lexmark printers, Dell servers, NCR and IBM POS systems, NCR and IBM scales, DSL installations, Winn Dixie time clocks
Software
Windows 7 Vista XP ME 98 95 2003 2000 NT, Microsoft Office Suite 2003 and 2007 – MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Anti-Virus, Macromedia Dreamweaver, Flash, Premiere, Photoshop, AfterEffects, Symantec Ghost, SQL, Winautomation, Automation, Perl Scripts.
Certifications
COMPTIA A+ Certification, MCSE, MCP+I, Dell Hardware
PROFESSIONAL EXPERIENCE
Valuinsight Inc. 3/10-3/11 – full time IT support and customer support.
· Data extracts nationwide from Reynolds and ADP systems to maintain the valuinsight.com car inventory management website and to create advertising campaigns for car dealerships.
· Built, maintained, and troubleshot all onsite computers for extracts and employees.
· Programmed automated computers for overnight extracts with winautmation software.
MB Systems 3/09-3/10 – full time onsite network technician repairing Dell, HP computers and printers. Resolving end user and network issues.
· Maintained, repaired, replaced, configured Dell and HP printers, computers, and wireless installations on customer networks.
· Resolved end user software issues primarily with Outlook, and all other Microsoft Office software.
· Handled all documentation necessary for warranty repairs, and all other issues resolved.
COMPUCOM / GETRONICS 3/07-3/09 – full time onsite repair technician repairing NCR and IBM POS terminals, workstations, servers, printers, scales, and timeclocks for Target, Home Depot, Winn Dixie and other retail locations.
· Replaced and configured motherboards and hard drives in POS terminals and workstations.
· Reinstalled OS and POS software thru MAC address and DHCP.
· Replaced and configured handheld scanners and credit card swipers.
· Replaced and calibrated IBM and NCR scales.
· Replaced and configured time clocks.
· Maintained, repaired, replaced, configured HP and Lexmark network printers.
· Repaired and reconfigured servers for several hundred users.
UNISYS CORPORATION 12/05-3/07 - full time onsite hardware technician repairing Dell and Gateway notebooks, desktops, and printers.
· Replaced motherboards, processors, hard drives, keyboards, plastics, lcds on Dell Notebooks and Desktops.
· Replaced and repaired HP and Lexmark network printers.
· Handled all documentation necessary for completion of warranty work and return of computer parts.
SIVA CORPORATION 6/03-12/05 - full time customer support for Siva POS software and customers POS hardware.
· Telephone and hardware support for customer issues.
· Built website that implemented a graphical map of the Siva SQL database tables.
· Deployed and imaged Siva POS systems onsite.
· Assisted in QA of Siva software.
THE ANSWER GROUP1/00-6/03 - full time technical support representative.
· Telephone support for all software and hardware issues involving Compaq notebooks and desktops.
· Telephone support for all installation and connectivity issues involving Bell South DSL fast access internet service.
EDUCATION/TRAINING/AWARDS
EZ COMPUTER LEARNING CENTER - COMPTIA A+ Certification
NEW HORIZONS LEARNING CENTER - MCSE and MCP+I
ART INSTITUTE OF FORT LAUDERDALE - Associate of Science, Music and Video Business.
PARKLAND COMMUNITY COLLEGE -Associate of Science, Electronic Engineering Technology.
ART INSTITUTE OF FORT LAUDERDALE - Valedictorian, 4.0 GPA, Perfect Attendance.