DOORSTEP BANKING OFFER LETTER

FOR

Date:

To,

<Company Name>

Dear Sir,

Re: Letter of Acceptance for Doorstep Banking Services

We thank you for providing us an opportunity to offer doorstep banking services.

We will make appropriate arrangements and ensure that the agreed services are made available to you. The charges as agreed to would be billed to you on a regular basis

We understand that you have a current account no.Account Namewith us and that you have read, understood and accepted the terms and conditions as applicable for the same and made available on our website

The process guidelines and instructions for offering the services are enclosed in the Annexure A appended hereto.

Looking forward to a strong relationship with your organization.

CLIENT MANAGEMENT TEAM

The <Company Name> - DBS Bank relationship is a major business partnership for DBS Bank and we are fully committed to growing this relationship. The cash management business is one of our strategic businesses and we are committed to grow this core franchise business with significant investment in technological developments in continued response to our clients’ needs.

We would like to thank <Company Name> for giving DBS Bank the opportunity to present our recommendations. Should you need to clarify any part of our proposal, you may contact any one of your dedicated client management team members:

Global Transaction Services:

______

Business Development Manger, Cash Management

Mahalingam

Head - Cash Management & Securities Services

FEE SCHEDULE

We would like to thank <Company Name> for giving DBS Bank the opportunity to present our proposal. To reflect the value we place on the relationship with <Company Name>, DBS Bank is pleased to offer you our recommended solutions at a competitive pricing:

S no / Cash Pickup/Delivery Limits / Cash CollectionCharges
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TERMS AND CONDITIONS

The Services offered by the Bank shall be more specifically governed by TERMS AND CONDITION FOR Doorstep Banking services, copy whereofis annexed herewith

ACCEPTANCE

Your signature given below indicates your acceptance of DBS Bank’s doorstep banking solutions (including the Terms and Conditions for Doorstep Banking Services) outlined in this offer letter dated ______to<Company Name>

Yours sincerely,

______

Date:______

Agreed and Accepted by:

______

(<Company Name>)

Date: ______

Annexure A

PROCESS GUIDELINES

  1. You (or persons authorised by you) shall contact DBS Bank for the pickup/delivery of cash and ascertain about the services, if any.
  2. You may avail of the facilities specified at such branches only where you have an account. The cash pickup/delivery facility will be offered only at the city where your account is located, however, DBS Bank may at its discretion extend the facility to you at other locations as well.
  3. DBS Bank will provide a photocopy of identity cards of the staff of the cash pick-up agency who/which will be carrying out the process of cash collection from you before commencing the pick-up services.

Process: Cash Delivery

  1. You will fax a copy of the signed cheque along with the cash delivery request letter (in the format provided in Annexure B) with the cheque number and amount to the designated co-ordinating bank branch. If cash is to be delivered to any person other than the authorised signatory, a copy of the authority letter should also be faxed/ scanned. You should also call up the designated co-ordinating bank branch to confirm the receipt of the fax. The prescribed time to accept a cash delivery request from you on working days (Monday to Saturday) is: by 5:00 pm, one working day prior to the delivery date.
  2. You should ensure the following before making the request:
  • The cheque should be drawn as a self-drawn cheque;
  • The amount entered in figures and words should be same;
  • Full signature of the cheque signing authority should be present wherever cancellations or corrections appear on the cheque;
  • Cheque number and the Account number on the cheque and the debit note given should be same
  • The cheque should be current dated (any post-dated or stale cheque will not be honored)
  1. You shall keep the self-drawn cheque ready before the arrival of the cash delivery agent. The cheque shall be signed by you or any person authorised to sign the cheques on your behalf (who is empowered to operate your account and also has the requisite signing authority). The account payee crossing (if any) should be properly struck out with full signature of the cheque signing authority next to it.
  2. You will not be allowed to change the delivery amount on the date of delivery; in case you need to cancel the delivery, you will have to fax to the designated co-ordinating bank branch latest by 9 a.m. on the date of delivery.
  3. The designated co-ordinating bank branch will then inform the cash delivery agency.
  4. The designated co-ordinating bank branch will debit your account and credit the account of the cash delivery agency at the respective location.
  5. The cash delivery agency will deliver the cash against receipt of the original cheque from you.
  6. If all the documents mentioned are verified and are in order, the cash delivery agent will hand over the cash to the authorized person against the cheque.
  7. The authorised person shall count the cash delivered by the service provider and on confirmation on the correct amount, acknowledge receipt of the cash by writing on the reverse of the cheque “RECEIVED” and shall also mention the denomination and the number of the currency notes along with his/her signature.
  8. DBS will not be responsible for any shortage in the delivery, once the cash delivery agency has received due acknowledgement as above.

Process: Cash Pickup

  1. The cash pickup facility may be availed on a “daily pickup” basis or “on request” basis. In case of pickup on an “on request basis” you may send the request to the cash pick-up agency for on the previous evening or morning of such day through fax or phone, as per the agreed time containing the following details: Date of pick-up; name; account number; telephone number; amount and denominations..
  2. You should make the cash pick-up request during the prescribed time for the same to be accepted as follows:

Weekdays (Monday to Friday)Request Time: Upto 11:30 hours

SaturdaysRequest Time: Upto 10:30 hours

  1. No cash pick-up facility will be available on Sundays and public holidays. The cash pick-up agency shall confirm the pick-up service and give a four-digit code to you by fax/phone.
  2. You should fill in the deposit slip details, sign it (by an authorised signatory), and keep the same ready by the time of arrival of cash pick-up agency personnel.
  3. You should use the special deposit slips as provided by DBS Bank for deposit of cash through the cash pick-up services of DBS Bank. These slips help us to provide the MIS to you.
  4. For cash deposits, you shall keep the entire cash sorted denomination-wise duly counted in packets of 100 currency notes, packed with white slips. The white slip should be duly stamped, signed, and the date of deposit would be set out on the slip. The number of notes and the total amount in such packets shall be mentioned on the white slips. You shall separately pack loose cash with white slips, stamp, signature and date. The number of notes, the kind of denominations and the total amount in such packets shall be mentioned on the white slips.
  5. You will be issued a scratch card booklet by the service provider at the beginning of every month. The secret code in the scrach card is linked to the date of the pickup. The other copy of the booklet will be with the service provider. The service provider staff responsible for the cash pickup will be handed over a single sheet each day.
  6. You, will compare the code provided by the staff with the code obtained from your copy of the scartch card booklet and proceed with the transaction only in case the codes match, and hand over the cash along with the signed deposit slips to the service provider’s staff.
  7. The cash pick-up agency’s person shall count the number of packets (of 100 currency notes each) of each denomination and the loose currency.
  8. After counting as above, the cash pick-up agency’s person will sign and stamp the deposit slips (carbonized) duly filled in by you, and give the first copy of the same to your local office as an acknowledgement, subject to return based on shortages, counterfeit or torn notes found subsequently.
  9. Normal window for cash pick-up is approximately 10 minutes per location. If however, the cash pick-up agency is made to wait beyond 10 minutes in a location, then you will be charged such additional amounts for the delay as DBS may deem fit.
  10. The service provider will bring the cash (in sealed bags) to their processing hub where the counting and processing of cash will take place. In case of shortage in any bundle, the entire bundle will be returned by the service provider to the customer on the same/next working day. The service provider will amend and sign on the deposit slip accordingly. DBS will not be responsible for any loss to you on account of the above
  11. Any mutilated notes or notes detected counterfeit by the Service provider when processing the cash will be notified to you as soon as practicable. Counterfeit notes detected shall be retained and dealt as per the existing regulatory/statutory and DBS’ internal guidelines on handling of counterfeit notes.DBS will provide credit to the customers taking into account the discrepancy reported by the service provider ( DBS will be authorised to debit Customer’s account for the apparent value represented by the note/s).

Terms and Conditions for Doorstep Banking Services – Cash Pickup and Cash Delivery

1) The customer (“Customer”), having a current account with DBS Bank (“DBS”) accepts and acknowledges that the doorstep banking cash pickup and cash delivery services (“Services”) may be provided by DBS with the involvement of a correspondent bank(s) and/or any duly authorised third party service provider (“Service Provider”) and the Customer hereby authorises DBS to appoint any such Correspondent Bank and/or Service Provider who will act upon the instructions of DBS to provide the Services to the Customer on behalf of DBSand DBS will be responsible for any acts of omission or commission of the Service Provider

2) Customer agrees and undertakes to duly comply with all obligations as mentioned in the process guidelines as detailed in the offer letter sent by DBS and as may be amended from time to time.

3) Customer’s account will be credited after cash is collected, processed and verified by the Service Provider on the same day or the following working day. The Customer agrees to adhere to the process guidelines set by DBS (as detailed in Annexure A of the offer letter and as may be amended from time to time) for handling of discrepancies arising due to shortages/mutilated/counterfeit notes.

4) Customer will submit a separate fax indemnity for the purpose of availing of the Services through facsimile instructions.

5) Customer agrees to pay the service charges fixed by DBS from time to time for availing the Services. The Customer authorizes DBS to debit the Customer’s account for the service charges for the Services.

6) By using this mode of service, the Customer irrevocably consents to the disclosure of information (including but not limited to details of cash deposited/withdrawn, DBS account numbers and other related customer information) to the Service Provider.

7) The amount of cash that can be picked up or delivered will be subject to the prevailing maximum limits set by DBS from time to time.

8) If the provision of the Services by DBS shall be prevented, suspended or postponed due to any force majeure causes, including but not limited to strikes or lockouts or riots or civil commotion, or other acts of God or acts of Government, changes in legislation, or any cause of whatsoever nature beyond the reasonable control of DBS, DBS shall be relieved of its obligations hereunder in so far as its provision of the Services was so prevented or hindered or its said failure was so caused as aforesaid and DBS shall not be deemed to be in default so long as any such event or the effect thereof persists

9) DBS may, at its discretion, withdraw temporarily or terminate the Services, either wholly or in part, at any time without giving prior notice to the Customer. DBS shall endeavour to give a reasonable notice for withdrawal or termination of the Services.

10) The Customer acknowledges and confirms that the Customer is aware of the possible risks involved in providing the Services on the Customer’s request and hereby irrevocably and unconditionally authorizes DBS to act on the Customer’s request for the said Services.

11) As a user of the Service, the Customer hereby undertakes to indemnify and keep DBS indemnified on demand against all claims, losses, costs (including legal costs on a full indemnity basis), charges, damages, expenses, actions, proceedings and any liability of whatsoever nature or description which may be sustained or incurred by DBS arising out of or in connection with DBS acting in accordance with the arrangement herein, or failing/refusing to act. The Customer hereby waives any rights, claims, actions or proceedings which it may have against DBS for any losses or liabilities which it may suffer as a consequence of the arrangement herein.

12) DBS shall have the absolute discretion to amend or supplement any of the Terms and Conditions, processes, features and benefits offered on the Services including, without limitation to, changes which affect charges or rates and methods of calculation at any time. DBS may communicate the amended Terms and Conditions by hosting the same on its website or in any other manner as decided by DBS. The customer shall be responsible for regularly reviewing these Terms and Conditions including amendments thereto as may be posted on the website of DBS and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the Services.

13) The Customers agrees that the process guidelines as detailed in the offer letter as may be amended from time to time will form a part of these Terms and Conditions.

14) These terms and conditions shall be governed by the laws of India and subject to the jurisdiction of the courts in Mumbai.

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CONFIDENTIAL