JOB DESCRIPTION

Job Title: Fundraising Administrator

Responsible to: Head of Fundraising and Marketing (HFM)

Hours:20 - 25 hrs per week – flexible, to meet the demands of the role

Salary: £7.50 per hour

MAIN PURPOSE

To support the fundraising and marketing team to maximise fundraising income across a range of income streams, including community, corporate, individuals, legacies and events.

To work as a key member of the team, undertaking administrative tasks, and where required, assisting with event organisation and promotion to ensure the fundraising targets are achieved.

Main duties

  • To be a first point of contact for all fundraising enquiries, handling calls in a professional manner.
  • To ensure all supporters receive excellent supporter/customer care.

Events

  • To work alongside the Fundraising & Marketing Team in planning and delivering successful fundraising events as required
  • To work closely with the marketing team to promote fundraising events as required.
  • To attend fundraising events as agreed in advance and support the team
  • To manage AUKS online giving sites including Justgiving and Virgin Money Giving

Community

  • To work closely with Age UK on national brand partner projects
  • To co-ordinate mailings, promoting services, events and opportunities for support.
  • To maintain an up to date list of collection pot locations including collecting them in and thanking supporters appropriately
  • To co-ordinate the recruitment and management of fundraising volunteers to support the team by creating a volunteer/friends network to advocate the work of the charity
  • To be the first point of call for local community groups, arranging visits and talks and identifying the most appropriate action/person to deliver information

Individual Donors & Legacies

  • To assist the HFM in sending out donor communications as part of an annual giving programme to maximise retention of supporters and income.
  • To maintain an up to date database of all legacies received and notified of.
  • To assist with the promotion of the Legacy Campaign as required.

Trusts & Grants

  • Work alongside the HFM and Fundraising Team to co-ordinate a record of all possible trust and grant providers and keep these records updated.

2. Personnel

  • To work collaboratively and supportively with other members of the team.
  • To attend team meetings as required and contribute ideas for the further development of the strategy and team activities.
  • There is no specific line management responsibility.

3. Finance

  • To comply with the organisation’s financial and administrative procedures.
  • To assist in ensuring all events and activities are run in an efficient, cost effective manner.
  • To ensure that all money handling is in accordance with the finance regulations, and is recorded accurately complying with the organisation’s financial and administrative procedures.

4. Quality Assurance

  • Ensure work is carried out in accordance with any quality assurance system, service standards or agreed targets in place
  • To monitor and evaluate performance against standards and/or performance targets and report accordingly to the HFM.
  • Follow nationally accepted fundraising standards at all times

5. External Relations

  • Ensure that everyone that the post holder comes into contact with whether in person or by telephone or other form of communication (regardless of their attitude) are dealt with in a friendly, courteous and efficient manner as expected of a caring organisation.
  • Develop and maintain good working relationships with individuals and organisations in the statutory, voluntary and private sector as appropriate and required for the role.
  • Represent the organisation at events as required and positively promote its work .
  • Build relationships with networks to appropriately promote and seek publicity for the organisation.

6.Equal Opportunities

Age UK Suffolk believes in the value and dignity of all people of all ages and it is expected that all employees and volunteers will actively encourage and include such an ethos in all of their work.

7. Health and Safety

  • To comply with the employees’ responsibilities under the current Health and Safety at Work Act, to take reasonable care of their own health and safety and that of other persons who may be affected by their acts or omissions at work and to cooperate with the organisation in meeting its statutory duties.
  • To ensure the effective management of the safety, security and maintenance of any buildings, information systems, fittings and equipment under the control of the post holder.
  • To mange risks associated with activities and undertake risk assessments for events as appropriate to ensure the safety of those involved, consulting with the H&S officer as required.

8Data Protection

To comply with the 8 Principles of the Data Protection Act, and to give due regard to confidentiality of personal information at all times.

9.Any other duties

To undertake any other duties that may be required.

Signed…………………………………………. Dated…………………………………….

Employee

Signed…………………………………………. Dated…………………………………….

HR Manager

NOTE: This is a description of the job as it is at present and does not form part of the contract of employment. Job descriptions will be regularly reviewed and changed when necessary in consultation with the post holder.

Fundraising Assistant – September 2017