SUSSEX WILDLIFE TRUST
JOB DESCRIPTION- IDENTIFICATION OF JOB
Job title:Membership Development Manager
Responsible to:Strategy Lead – Fundraising & Communications
Responsible for:Membership Admin Team
Membership Recruitment Teams
2.OVERALL PURPOSE OF JOB
To lead and motivate a team to recruit long term members to the Trust, provide an excellent level of service to members and colleagues at all times and to ensure the Trust meets its membership income targets.
3.MAIN RESPONSIBILITIES
a)To devise and implement a Membership Development Strategy which meets the needs of the business
b)To co-ordinate existing membership recruitment activity and develop existing working practice and team performance
c)To initiate and develop new methods of membership recruitment
d)To work closely with the Membership Services Co-ordinator to ensure the membership office runs efficiently and provides a high quality of service to the members of the Trust
e)To manage the Membership Admin Team ensuring that Trust policies, procedures and guidelines are adhered to at all times
f)To monitor and ensure that Database Manuals and procedures are up to date at all times and in line with current legislation
g)To ensure the Trusts membership recruitment activity complies with best practice and is compliant with current fundraising legislation
h)To mentor and manage the Membership Recruitment Team Leaders and provide ongoing training and mentoring to enable them to motivate their teams to achieve high levels of recruitment
i)To ensure the membership recruiters arekept abreast with Trust activities
j)To work closelywith other team members to ensure the smooth running of the department
k)To motivate and develop direct reports and agree work programmes to meet the Trust’s targets
l)To be an active member of the Data Protection Team and assist in ensuring that the Trust meets it’s obligations
To carry out all other such duties as may from time to time be determined by theTrust.
PERSON SPECIFICATIONJOB TITLE:Membership Development Manager
Area AEXPERIENCE
The postholder is expected to haveexperience of:
Working in an diverse and busy environment
Developing membership recruitment activities
Providing a high quality of service to members/supporters
Mentoring and managing a team of staff
Working in a membership organisation
Area BKNOWLEDGE
The postholder is expected to have considerable knowledge of:
Fundraising legislation
Data Protection Act
Planning work programmes
Methods of membership recruitment
An understanding of banking procedures
Area CSKILLS
The postholder will need to be able to demonstrate:
Excellent organisation skills
The ability to prioritise a high volume of work and wide range of tasks
Excellent communication skills – both written and verbal
Good IT skills - in particular databases, Microsoft Access and Excel
A professional and diplomatic approach
Area DPERSONAL QUALITIES
The postholder will need to be able to demonstrate:
A high level of commitment, enthusiasm and flexibility
The ability to motivate team members to deliver their targets
Excellent eye for detail
Initiative and drive
The ability to work alone and as part of a team
JOB SPECIFICATIONJOB TITLE:Membership Development Manager
- Work Complexity
Undertaking a range of complex and non routine activities
Work activities
To develop a Membership Recruitment Strategy
To manage and motivate a team of staff
To be aware of current fundraising legislation
To ensure compliance with best practice
- Competence/technical skills
Relevant qualification in Marketing/Sales (desirable)
Extensive level of skills and experience
Ability to deputise for Strategy Lead in area of expertise
- Management Responsibility
Manages and appraises core staff
Advises on fundraising legislation
Responsible for H&S practices for Recruiters
- Level of Decision Making
Considerable responsibility and autonomy
Moderate impact of decisions internally
- Budgetary Responsibility
Contributes to planning, monitoring and control of finances within a designated budget
High level of involvement in fundraising activities eg membership appeals
- Communication & Customer Contact
Deals with a variety of contacts at varying levels
May need to address members in challenging situations
Provides an advisory service on membership/recruitment queries – some may be complex
Contributes to membership orientated strategic activities
- Miscellaneous
Full driving licence required as may need to visit other Trust locations not easily accessible by public transport
The nature of the role may involve some long and unsocial hours
In order for the organisation to work effectively you may be required to assist with other areas of work and therefore you should be prepared to undertake other duties appropriate to the post as delegated by the Trust.
All staff are required to abide by organisational policies and procedures.
Created – Nov 2013