April 2016
Northern Ireland Association
For
Mental Health
STATEMENT OF PURPOSE
NEWHAVEN
24 HOUR SUPPORTED HOUSING
Index of Contents
Page No
1. / Introduction / 41.1 / Service Provider / 4
1.2 / Scheme Manager / 5
2. / Quality Assurance / 5-6
2.1.
2.2
3 / Role of the RQIA;
Quality Manager
Newhaven Staff, their experience and relevant qualifications / 7-8
8-10
11-14
4. / Philosophy of Care / 15
5. / Aims and Objectives / 16-17
6. / Therapeutic Process Quality of life / 18
7. / Responsibilities / 19
8. / Referral Groups / 20-21
9. / Status of the Housing Scheme / 21
10. / Structure of the Organisation / 21
11. / Volunteers / 21
12. / Project Liaison Group / 22
13. / Number of Residents to be accommodated/provided with support / 23
14. / Categories of Care / 23
15.
16. / Admissions Criteria
- Referral and Allocation Procedure
Identifying & Managing Risk / Vulnerability / 23
24-28
29-30
17. / Completing Reviews with Residents
- Planning and Review Procedure / 31-33
18. / Arrangements for residents re social activities / 34
19. / Arrangement in place for consultation with residents / 35
20. / Storage and Administration of Medication / 35
21. / Fire Precautions and Emergency Procedures / 36
22. / Arrangement for meeting resident’s Spiritual Needs / 36
23. / The number and size of rooms in the Housing Scheme 37
24. / Details of Specific techniques used in the Scheme 37
25. / Maintaining Privacy and Dignity of Resident 37
26.
27.
28.
29.
30. / Leaving Procedure 38-40
Record Keeping 41-43
Dealing with Complaints/Compliments 44-46
Transport 47
Restrictive Practice 47-48
Appendices 49-66
Date approved /Review Date 67
1. INTRODUCTION
Beacon, (the Northern Ireland Association for Mental Health) is the largest and longest established independent Charity focusing on Mental Health and Wellbeing services in Northern Ireland. Beacon is structured as a group consisting of three elements, Beacon, Inspire and Carecall. It provides a variety of Supported Housing Schemes for people with mental health problems throughout Northern Ireland. This varies from Single Accommodation; Group living and 24 hour care to purpose built registered schemes. The majority of all our schemes are provided in conjunction with a Housing Association.
Our Supported Housing Schemes are aimed at helping people with Mental Health needs achieve independent living in the community. Our trained staff create a sense of individual belonging with members contributing to all aspects of home life. They share responsibility for shopping, menu planning and preparation of meals for each other. Residents are involved in all day–to-day decisions concerning them and their opinions are actively sought. This, combined with good relationships between staff and residents is essential in maintaining happiness and contentment for everyone within the scheme.
Niamh principles of Normalisation enable residents to build confidence and self-esteem and develop the skills necessary to live productive and satisfying lives.
1.1 Service Provider
The provider is: - the Northern Ireland Association for Mental Health (Niamh)
Business Address: - 80 University Street
Belfast
BT7 1HE
Company Number: NI 25428
Charity Number: XN 47885
Niamh was founded in 1959
1.2 Scheme Manager
The Manager of the Facility who is registered with the NMC and the RQIA is:
Mrs. Eileen O’Hagan.
Address of Establishment: 52, Burn Road; Cookstown, BT808DN
Tele; 02886761099
Email;
2. Quality Assurance
Beacon strive continually to maintain and improve on the requirements of the following quality
assurance standards.
· Chartermark was awarded to Beacon in 2003.
· The Investing in Volunteers Award was awarded in 2011
· EFQM – Steps to Excellence Gold Level was awarded to Niamh through the Northern Ireland Quality Award in January 2012.
· The Northern Ireland Housing Executive’s (NIHE) Quality Assessment Framework standards have also been adopted and implemented within all Supported housing schemes.
· BIFM – The British institute of Facilities Management, Ireland branch. Facilities team of the year –Investing in Volunteers
· CIPD – Employee Engagement Award
· During 2013 the Live & Learn project won the all-Ireland AONTAS Adult Learning award (Ulster Category).
· Most recently, the Organisation received the IIP Gold Award in 2013. This was after our first assessment! All staff involved in supporting and caring for service users undertake the “Induction and Foundation Framework” (IFF) within their probationary period. The IFF is commensurate with the Northern Ireland Social Care Council Induction Standards
for New Workers in Social Care. This course has been developed with and accredited by
the Open College Network (OCN).
2014 Awards;
· EFQM Ireland Excellence Awards.
· HR Team received CIPD Awards in People Management.
· A comprehensive essential training programme is in place for Beacon staff and volunteers. This will enable staff to maintain the Post Registration Training and Learning requirements of the NISCC. It will also include access to accredited courses to QCF Level.
There are opportunities for service users to avail of specific training courses.
· Internal Quality Assurance consists of unannounced visits to the service that are completed regularly by Beacon Service managers not in direct line management to the scheme. This is to ensure objectivity and transparency. Service Managers also complete Monthly Monitoring visits for the services they are responsible for. Arrangements with Management Partners include joint participation in a range of Quality Assurance activities.
· Annual inspections are also carried out by Registration Quality and Improvement Authority (RQIA) and Supporting People Validation Visits.
Servicer Users are also involved in inspection visits, recruitment and selection and have
also input into Policy review and development.
· Training and ongoing support is provided to all who participate.
The next two pages are to inform you about the role of RQIA and the information on the qualifications and experience of the “Responsible Person for Beacon”, Billy Murphy.
2.1 The Regulation and Quality Improvement Authority
This service is registered with the RQIA, who will regularly carry out inspections to ensure that high standards of care and support are maintained, to ensure that the service is appropriately managed and to ensure that staff are adequately trained and supported to provide high quality services.
The Regulation and Quality Improvement Authority (RQIA) is the independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland, and encouraging improvements in the quality of those services. Their role is to ensure that health and social care services in Northern Ireland are accessible, well managed and meet the required standards.
RQIA was established in 2005 under The Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003. The Order also places a statutory duty of quality upon health and social care organisations, and requires the DHSSPS to develop standards against which the quality of services can be measured.
Since April 2009, under the Health and Social Care (Reform) Act (Northern Ireland) 2009, RQIA undertakes the functions previously carried out by of the Mental Health Commission.
What do they do?
RQIA registers and inspects a wide range of health and social care services. Inspections are based on minimum care standards which will ensure that both the public and the service providers know what quality of services is expected.
Inspectors will visit this service to examine all aspects of the care provided, to assure the comfort and dignity of those using the service, and ensure public confidence in the service.
RQIA also has a role in assuring the quality of services provided by Health and Social Care (HSC) Board, HSC trusts and other agencies, to ensure that every aspect of care reaches the standards laid down by the Department of Health, Social Services and Public Safety and expected by the public.
Under the Health and Social Care (Reform) Act (NI) 2009, RQIA undertakes a range of responsibilities for people with a mental illness and those with a learning disability (previously carried out by the Mental Health Commission). These include: preventing ill treatment; remedying any deficiency in care or treatment; terminating improper detention in a hospital or guardianship; and preventing or redressing loss or damage to a patient’s property.
2.2 Responsible Person within Beacon
Billy Murphy is Director of Mental Health Services – Beacon. Billy studied Psychology at the University of Ulster then began his career with Extern in 1986 where he worked in various projects. He qualified in Social Work in 1991 and initially worked for Barnardo's. In 1992 he took up post as a Social Worker with Older People in South and East Belfast Trust. He moved to Senior Social Worker, Care Manager then Senior Care Manager. In 2002 he became Programme Planner for Mental Health Services in South and East Belfast Trust and when the Belfast Trust was formed in 2007 he became part of the Senior Management Team in Mental Health as A Service Development Manager. This work involved the modernisation of the Trusts Mental Health Services. He has continually addressed his own development needs obtaining relevant qualifications throughout his career; Practice Teaching Award (1994), Approved Social Work Award (1998), Diploma in Health Service Management (2006) and the Advanced Award in Social Work (2009).
Information about the Responsible Person
Title / MrFirst Name / William
Middle Names (if any) / Henry
Surname / Murphy
Position in the Organisation (if applicable) / Director of Mental Health Services
Date of Birth / 170862
Address Line 1 / Niamh
Address Line 2 / 80 University Street
Town / Belfast
Postcode / BT7 1HE
Telephone (incl. area code) / 02890328474
Email Address /
Please tick box if you have the right to work in the UK without restrictions / P
If not, provide details of your current status of work permit/employment visa:
N/A
Qualifications
(Please refer to guidance document for an outline of required qualifications)
Professional/Vocational or Technical Qualifications / Awarding Body / Date Obtained· BSc with Hons in Psychology & Sociology
· Masters in Social Work
· Certificate of Qualification in Social Work
· Practice Teaching Award
· Mental Health Social Work Award
· Post Qualifying Award in Social Work
· Diploma in Health & Social Services Management
· Advanced Award in Social Work / · University of Ulster
· Queens University Belfast
· CCETSW
· CCETSW
· CCETSW
· CCETSW
· University of Ulster
· CCETSW / 01.06.86
14.06.91
23.09.94
04.06.88
23.04.99
01.06.05
20.05.08
01.06.10
Details of Registration with Professional Body
Name of Professional Regulatory Body / Registration/PIN (where applicable) / Date of ExpiryNI Social Care Council / 1092045 / 31.05.15
3. Number of staff, their experience nd relevant qualifications.
NEWHAVEN STAFF;
Staffing compliment: 8 Day staff
3 Night staff, covering each week
1 Clerical Assistant (10 hours)
1Manager (37hrs per week)
R.N.M.H with 23+yrs experience in Statutory and private Sector
-Counselling Experience
-Working in Newhaven since 3/07
-Completed O.C.N Level 2 IFF
-Completed N.V.C.E Level 4 in Management
2 Assistant Managers (18 hrs each per wk)
(1) R.G.N; 1985 with 30+yrs experience working in Statutory and Charitable Sector
- Working in Newhaven since 5/01 (re-opened)
- QUB Cert; in Counselling Skills, CBT & Addictions.
- TDLB D32/33 Assessor Award in NVQ’s Social Care
- Ledu Certs; 1&2 in Business Management.
- Law Centre Cert; in Welfare Rights.
- Complimentary Therapist
(2) Bsc Social Psychology
- Cert in Community Mental Health level 3
- Working in Newhaven since 8/01, as Project Worker
- Working as Assistant Manager since 2/08
- QCF Level 5 in Leadership Health & Social Care.
- Previous experience of 3 years in South Belfast Beacon Centre
1 Project Worker (37hrs per wk)
- BSc Hons Criminology & Criminal Justice UUJ 2005
- Moylena Supported Housing, Niamh 8/10/2008
- BSc Hons Psychology, Open University 2010.
- Cert; Counselling Studies NR College Magherafelt.
- Foundation Degree Counselling Studies, UUJ 2013
- Worked in Newhaven since 9/13.
- QCF Level 5 in Leadership Health & Social Care.2014
2 Project Workers (30hrs per wk)
- Working with Niamh since Nov 2003- 20hrs/wk C.A.P.S; Project, Magherafelt B.Centre;
2006 Peripatetic 20hr post; 2007 Shields Court Housing Scheme, F/T;
2009 Newhaven Housing Scheme, F/T; 30hrs since 2013
- Level 3 Cert; Community Mental Health 2008.
New Project Worker (30hrs per wk)
- Completed NVQ level 3 Health & Social Care, SRC College 2015
- Work as relief Project worker for Must Hostel, Cookstown
- Work as relief Project worker for DePaul Ireland, Dungannon
- Working in Newhaven since 8/15
- Bsc Hons Fine & Applied Arts UUB 2012
2. Project Workers (18hrs per wk) –
(1)- RSA Cert in Counselling
- Working in Newhaven since 3/07 – completed OCN Level2 IFF
- Completed NVQ Level3 Health & Social Care
- BTEC First Certificate in Caring
- Previous experience of 18yrs working as Personal Care Assistant in the community
- Worked with Samaritans for 1.5yrs - Praxis Befriender 1.5yrs.
(2) Project Worker (18hrs per wk) –
Experience of supervising befrienders, re; welfare issues and liaising with statutory agencies on their behalf
- Cert; in Health & Safety & First Aid; experience of advising elderly and their carers;
- C.A.B; Advisor cert; UUJ: Advocacy cert
-
3 Contracted Sleepover Staff; + 3 Project Workers
(1) NVQ Level 3 Certificate in CMH
- Introduction to Counselling Certificate
- Has been working in Newhaven since 8/01
(2) NVQ Level 2 Certificate in CMH
- Working in Newhaven since 12/01, covering 2 nights per week
(3) Cert; in Business Studies, Works with Community Transport & Vulnerable Adults.
- Experience as Relief Support Worker in Moylena & Shiels Court Supported Schemes.
2 Part Time project workers (Newhaven) also cover 2nights per week.
1 Relief Project Worker also covers 1 night.
1 x Clerical Assistant;
- RSA Stage I & II Typing, 22yrs Exp; in Advertising/ Accountancy/ Office Environment
- Working in Newhaven/ Woodlands Beacon Centre since 1/05
The Northern Trust provide support from CPN’s and Social Workers who have Keyworker responsibility for the clients in Newhaven.