Customer Supplied Product

Company Name / Customer Supplied Product
Division or Address / Doc. No. / Rev. No.
Division or Address / Date: / Page 1of x

ISO Procedure

Customer Supplied Product

Approved: ______

titleName

Approved: ______

titleName

Approved: ______

titleName

Approved: ______

titleName

Approved: ______

titleName

Change Record

Rev / Date / Responsible Person / Description of Change
A / Name / Initial Release

Distribution List

(list the departments that receive controlled copies)

1.Purpose

•To ensure customer-supplied product is protected against loss or deterioration.

•To maintain records of customer-supplied product.

2.Scope

This procedure covers product supplied by the customer for incorporation into their product.

3.Responsibilities

<Job title> inspects customer-supplied product upon receipt of the item.

<Job title> inspects customer-supplied product during inprocess production.

<Job title> ensures customer-supplied product is safe from deterioration, damage, or loss.

4.Procedure

4.1General

The following items are supplied by the customer:

•<item>

4.2Receiving

<Job title> is responsible for receiving customer-supplied material and verifies the purchase order for part number, description, and quantity and the condition of the packaging.

<Job title> records the receiving information onto the <name of form> and enters the date and <inspection data>. <Job title> approves the <name of form>.

The receiving status of the customer-supplied product is identified by <marking>.

If a problem is found during receiving, <job title> informs the customer of the non conformance. <Job title> determines the corrective action and records the corrective action onto <name of form>.

<Job title> is responsible for ensuring the corrective action is implemented.

4.3Incoming Inspection

For parts that require inspection, the material is inspected against quality and engineering criteria to <inspection level>.

The inspection is recorded onto <name of form> and includes <information>. <Job title> approves the <name of form>.

The inspection status of the customer-supplied product is identified by <marking>.

If a problem is found during the inspection, <job title>informs the customer of the non conformance. <Job title> determines the corrective action and records the corrective action onto <name of form>.

<Job title> is responsible for ensuring the corrective action is implemented.

4.4.Inprocess Production Control

<Name of procedure> describes how the customer-supplied product should be identified. <Job title> is responsible for generating the procedure. The procedure is in the document control system.

Inspection records for each step in the process requiring inspection are maintained. <Job title> performs the inspections and records the results onto <name of form>.

The inspection status of the customer-supplied product is identified by <marking>.

<Job title> is responsible for ensuring the corrective action is implemented.

4.5Storage Control

The storage location of customer-supplied product is recorded on <location>. <Job title> is responsible for maintaining and identifying the location of stored product. The customer-supplied product is identified by <marking>.

Access to the storage area is controlled by <activity>. Procedures for controlling product that requires special environmental conditions are generated by <job title>.

The shelf life of the product is monitored using <marking>. <Job title> is responsible for ensuring shelf life has not expired.

<Frequency>, <job title> inspects stored product to detect deterioration. The inspection is recorded onto <name of form>. <Job title> approves the inspection form. The inspection form is stored <location>.

4.6Security

The security of customer-supplied product is maintained through <activity>. <Name of record> indicates the location of product. <Job title> reviews the records to ensure all product that is signed out is returned.

4.7Control of Damaged or Lost Product

In the event of damage to the product, the <name of procedure> is followed. <Job title> is responsible for generating the procedure. The <name of procedure is in the document control system.

Damage or loss is recorded onto <name of form> and includes <information>.

Corrective action is implemented to prevent recurrence and/or to fix the problem.

<Job title> informs the customer of the non conformance. <Job title> determines the corrective action and records the corrective action onto <name of form>.

<Job title> is responsible for ensuring the corrective action is implemented.

Insurance is in place in accordance with the customer's contract to cover the loss or damage.

5.Related Documentation

Contract Review

Purchasing

Inspection and Testing

Corrective and Preventive Action

Handling, Storage, Packaging, Preservation, and Delivery

Controlled Copy, Do Not DuplicateFor Internal Use Only