RESUME
Name: Hina Khan
Nationality:Indian
Marital Status:Single
Date of Birth: 31st Dec 1986
Place of birth:Dubai (UAE)
Visa Status: Residence Visa, Mother’s
Languages Known: English, Hindi, and Urdu
Computer knowledge:MS Office, Oracle, Siebel
Contact No: 971558212045
License: Valid UAE Driving License
E-mail:
OBJECTIVE
To apply the best of my knowledge gained in the field of Recruitment where I can show my true potential and utilize my professional skills, knowledge and my entire personality for the development of my career and for the growth of the organization through my experience and hard work.
EDUCATIONAL QUALIFICATION
Higher Secondary School Certification 2007 from Sharjah Indian School
Graduated with Bachelors in Commerce B.Com majoring in marketing Management
WORK EXPERIENCE
- Du (Emirates Integrated Telecommunication Company)(Dubai)
Designation:Collection and Admin Officer(Enterprise Key and Government Segment)
From May 2011 to November 2013
Duties and Responsibilities:
Ensure timely follow up of outstanding debts from enterprise Non key high value delinquent Customer accounts.
To exceed monthly cash collection targets whilst ensuring effective customer relations are maintained.
Effectively distinguish “can’t pay from won’t pay” customers and develop appropriate strategies to overcome problems to encourage payment and rehabilitate customers, or identify inability to pay and take action to minimize company risk
Develop and build good working relationships with Non-key internal stakeholders, Account managers, external customers; collections & credit information.
Conduct weekly review sessions with account managers and Finance to review the outstanding customer debt position; agree and execute next steps accurately
Ensure timely and regular escalation of issues affecting collections to the account managers.
Work with account managers in ensuring timely management, resolution and administration of customer enquiries related to bill disputes; setting up of payment arrangements; payment andInvoice adjustments and refunds and ultimately collecting the outstanding overdue balances
Ensure all individual targets and key performance indicators are consistently met or exceeded
Escalating any issues to the Business Collections Supervisor in a timely manner
Define, develop and implement a set of reports to allow for an accurate measure of theCollections performance and timely view of company exposure to debt at any point in time.
Identifying, performing root cause analysis and resolving complex customer facing problems across numerous processes and systems
Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in theCollections processes and systems
Recommend and implement effective dunning actions for delinquent payers in coordination with the account managers; customer care director and finance.
- Century Financial Brokers L.L.C ( Dubai)
Designation: Customer service Executive and Admin Assistant
From June 2010 to December 2010
Duties and Responsibilities:
Ensuring all incoming calls and emails and held in a timely and professional manner
Scheduling appointments and meetings.
Creating reports, providing information and processing messages for the respective Manager.
Communicating and providing information by relevant methods internally and externally to assist and enable organizational operations and effective services.
Managing, organizing and updating relevant data using database applications and following up with clients.
Designation: Admin Assistant
Duties and Responsibilities:
Sort and distribute incoming mail to areas and staff within the organization, and dispatch outgoing mail
Prepare and mail all US/UPS/Fed Ex packages.
Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries
Operate a range of office machines such as photocopiers, computers and faxes
File papers and documents
Undertake other duties such as banking, credit control or payroll functions.
Handling all the admin work related to the company.
3. Hadaf Al Khaleej Debt Collection L.L.C (Sharjah)
Designation:Collection Officer
From June 2008 to January 2010
Duties and Responsibilities:
Worked as a collection Officer for the Collection Department of National Bank of Dubai, Oman and Umm Al Quwain.
Cold Calling clients on a daily basis (minimum 100) to fix up meetings for to collect bad debts
Qualifying them over the phoneensuring that the daily target for collection is achieved.
Processing all outgoing communications in the form of emails, phone calls, voice mails etc.
Dealing with correspondence, writing daily, weekly and monthly reports under the supervision.
Searching the database of over 680,000, using filtering tools to find customers to collect bad debts.
Answer customer questions regarding problems with their accounts.
Advise customers of necessary actions and strategies for debt repayment.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
PARTICIPATION
Participated in several exhibitions as exhibitor & volunteer.
Participated in DIFC volunteering in 2011.
Worked as event coordinator for Sharjah expo 2010.
PERSONAL SKILLS
Computer skills (word, excel, outlook and Oracle), Internet, emails etc.
Excellent Communication Skills.
Detail oriented and organized, quick learner.
Customer friendly behavior, confident in interacting with individuals from all nationalities and origins.
Possesses strong written and verbal skills and excellent command if English interacts successfully at all levels.
High self-worth and able to build an excellent relationship within a team
Friendly, open to comments to improve my work.
Possesses high level of determination to succeed.
Adaptable to new technologies and environment.
Declaration:
I hereby declare that all the above details are correct and to the best of my knowledge .