Improving Patient Experience Meetings

Terms of Reference

  1. Authority

Thesemeetingshave been established by Homerton University Executive Teamin January 2014 as a sub-committee of the Quality and Safety Board and will provide reports to the Quality and Patient Safety Board.

  1. Purpose
  2. Setting, monitoring and driving the delivery of the patient experience strategy
  3. Ensuring the patient experience is monitored and responded to using patient feedback systems
  4. Supporting and developing patient involvement/engagement
  5. Trust-wide initiatives to improve patient experience e.g. developing handy maps, providing volunteers to assist patients across the Trust,
  6. Values delivery and development
  7. Monitoring the development of appropriate patient information
  8. Quality account patient experience initiatives requiring Trust-wide coordination
  9. Chair

The Chief Nurse and the Director of Transformation shall act as Joint Chairs of the Committee and will deputise for each other.

  1. Structure and Frequency of meetings

Improving patient experience meetings will take 2 forms:

  • A quarterly workshop-style broad membership forum which will
  • Set and Review the patient experience strategy
  • inform, comment on and develop the innovation/improvement aspects of the agenda
  • A monthly delivery group to drive/monitor key components of the strategy, trust- wide responses to patient feedback, values delivery and development etc.
  1. Membership

The membership of the Quarterly forum (PEEF) shall be:

Chief Nurse (Joint Chair)

Director of Transformation (Joint Chair)

Chief Executive

Chief Operating Officer

Community team leads

Heads of Therapy services

Clinical leads (Medical)

Clinical Nurse Specialists

Department Senior Nurses

Estates and Facilities leads

Governor representatives

Head of Healthcare compliance

Head of Patient Experience

Head of Quality

Heads of Nursing

Healthwatch representative

Medical Director

Nurse Consultants

PALs and complaints teams

Patient experience administrator (Secretary)

Patient representatives

Reception staff leads (community and hospital)

Ward Sisters/CNs

Outpatient general manager

Chaplaincy team representative

The membership of the Monthly delivery group (PEDG) shall be:

Chief Nurse (Joint Chair)

Director of Transformation (Joint Chair)

Head of Patient Experience

Medical Director

Ward Sister/CN representative

Divisional representative for each division

Patient representative

Governor representative

Estates and Facilities representative

Outpatient general manager

  1. Secretary

The Patient experience and engagement administrator shall act as Secretary of the Committee.

  1. Quorum

The quorum necessary for the delivery group shall be one director and a representative from each division plus 30% of members. A duly convened meeting of the committee at which quorum is present shall be competent to exercise all or any of the powers and discretions vested in or exercisable by the committee.

  1. Agendas and minutes

Agendas and associated documentation for the delivery group will be distributed five working days prior to the meeting, via email. An action tracker style of note-taking will be used with clear record of each item on the agenda

The action tracker of each meeting will be reviewed by the Chair and circulated to all committee members by the Secretary as soon as practicable. A copy of the action tracker once reviewed by the Chair,will be included in the agenda papers for the next committee meeting.

  1. Duties

This Committee’s functions as determined by the Quality and Safety Board are to:

  1. Set, Review and monitor the delivery of the Trust patient experience strategy
  2. Ensure there is a robust process in place for monitoring patient experience and patient feedback
  3. Monitor trust-wide patient experience and engagement
  4. Determine actions and drive the changes required to address trust-wide issues related to poor patient experience
  5. Support processes for patient involvement and engagement
  6. Monitor the delivery of the patient experience strategy

This Committee is responsible for improving the patient experience at Homerton whilst under the care of Homerton FT and enhancing patient engagement.

  1. Reporting

The committee will report progress to the Trust Quality and Safety Board monthly.

Minutes of the meetings will be submitted to for formal acknowledgement.

  1. Evaluation and Review

The Terms of Reference of this committee shall be reviewed at least every two years].

In order to ensure that this committee is fulfilling its duties, it will:

  • undertake an annual self-assessment of its performance against its Terms of Reference and provide that information to Quality and Safety Board
  • provide any information the Quality and Safety Board may request to facilitate its review of the committee’s performance and its members.

Sheila AdamDaniel Waldron

Chief Nurse and Director of GovernanceDirector of Transformation

Terms of reference approved March 2014

Terms of reference to be reviewed March 2015