Dr Pepper Snapple

Beverage Concentrate (Probe) Intelligent Web Form Project

User Guide

ContentsPage

Web Order Entry 1 – 13

Saving an Order Only 13

Saving a Template 14

Creating an Order from a Template 15

Viewing/Printing Saved Order 16

Troubleshooting 17-18

Add/Remove a User 18

Change Account Manager of your Account 18

Contact List 19

GXS Trading Grid Online

Go to Input username and password.

If you do not remember your password, click on Forgot Password, and answer your saved security questions to reset your password.

Upon login, you will view the Message Center Message Dashboard under the Operations Center Tab.

The Message Center provides current Alerts, Announcements, New Features, Invitations, and Document Manager items. Please review upon receipt. Messages are active for 25 days, and then deleted.

To begin creating an order from any Trading Grid page, click the Document Manager tab.

In the left area of the page, click Creating Documents.

The Create New Document page will display.

Trading Partner: Either the Trading Partner, Dr Pepper Snapple Group – Probe, will be autopopulated, or you can click on the Browse button to choose Dr Pepper Snapple Group – Probe.

Document Type: ORDER

Helpful Tip: Templates are discussed on page 15.

Click the Create button.

Your document form will display.

Mandatory fields are noted with a red asterisk..

Helpful Tips: Placing your cursor over mandatory fields will display a message on how to fill the item.

PO Number: Enter the PO Number

PO Date: Defaults to current date

Delivery Date: Click on the calendar and choose the delivery date. Contact your customer service representative if you have any questions regarding Day of the Week route day for less than truckload, or transit timing for truckloads..

Address Information: Dr Pepper Snapple Group account numbers are maintained at the Ship-To level, so the Shipping Address should populate with one address.

Click “Select Items from Catalog” to begin selecting products.

The Purchase Order Catalogpage will appear. Please review detailed information at the top before ordering. Sourcing From dropdown will display a list of categories from which to order. One source per purchase order.

Brand dropdown will default to “All Brands” and display a list of brands under the selected sourcing from category

After Sourcing From and Brand is selected, a list of customer products will appear. This list is based upon a table maintained by Dr Pepper Snapple Group. Please advise your CSR if any changes are needed.

Adding Products to Purchase Order

  • To select a product, enter a quantity in the box to the left of the product.
  • After selecting all products for that page, click the “add items to order” button to move line items to the Purchase Order form.
  • Only the items with quantities entered will be added to the Purchase Order form, and the user will be directed to the Purchase Order form.
  • You may click “return to order” at any time.

After saving items to your order, you can click on Select items from catalog on the order form again, and choose products from other brands or other catalog pages as you wish.

Products from multiple categories (sources) cannot be placed on the same order. If you try to select another Sourcing From category in the middle of an order, a warning message will appear. Clicking Yes will delete all items present in the Purchase Order page.

If you enter quantities but do not click on “add items to order” before leaving the page, a warning will appear as follows:

There will also be a “return to order” button at the bottom of the page for a quick way to get back to the Purchase Order form.

Deleting Products from the Purchase Order

To delete rows/line items, select the checkbox on the left of the line item. User may delete more than one row/ line item at a time. Click the Delete Checked/Empty Line Item(s) button.

Please note: This step can only be done before the order is sent.

Purchase Order Totals

Rules/Calculations for the total fields are below. This information is located at the bottom of your order form.

Items: This is a sum of all line item quantities entered. Please review to validate.
Weight: This is a sum of all line item gross weights
MinimumOrderWeight (lbs): Default value = 5,000.00
EstimatedLeadTime (bus. days): Derived from the longest lead time defined on the line items

Click SEND to transmit your order to Dr Pepper Snapple Group.

The Purchase Order has to meet certain minimum weight criteria( >=5,000LB) . If the order does not meet the minimum weight, then a warning message should be given before they submit the order.

This is only a warning. If you selectYes, the order will be submitted to Dr. Pepper as-is.

Please validate order using the order confirmation received directly from Dr Pepper Snapple Group via email or fax. Please review order confirmation details and contact your customer service representative if any changes are required. This confirmation is sent directly from the DPSG system.

If the form has mandatory fields left blank, clicking the Send button will show a warning message.

Please Note - Orders cannot be Cancelled, Changed, or Deleted within the website.

Please contact your customer service representative for any changes needed after you have sent your order.

Saving an Order Only - If you wish to save the order only, and not send it at this time, you can click on the Savebutton which will save a copy of the form. Save will NOT send order to DPSG until you go back into the order and click SEND at a later time.

If the form has mandatory fields left blank, clicking the Save button will show a warning message asking if you want to proceed with saving the form. Click Yes if you still want to save the form, otherwise, click No.

Orders cannot be cancelled, changed, or deleted through the website. Once order is Sent, it is transmitted to DPSG. If you need to revise or cancel an order, please contact your customer service representative.

Saving a Template

You can also save a template for future orders by creating but not sending an order, and clicking on the Save Template button which will save the form as a template to be reused for future Purchase Orders.

Clicking this button will prompt a warning message. Click Yes to continue or No to go back to your order.

The user will be asked the template name to use. (Note: Template Name must be alpha-numeric only.)

Click Create to continue.

The newly created template will reside in the Templates tab of the Document Manager.

Creating a Purchase Order from a Template

In Creating Documents tab, select the template you want to use for your order then click the Create button.

Sending an Order

Click the Send button to immediately send the document to Dr Pepper Snapple Group.

The Purchase Order has to meet certain minimum weight criteria( >=5,000LB) . If the order does not meet the minimum weight, then a warning message should be given before they submit the order. This is only a warning. If you selectYes, the order will be submitted to Dr. Pepper as-is.

If the form has mandatory fields left blank, clicking the Send button will show a warning message.

Viewing/Printing the Sent Form

Go to Document Manager Tab, choose Sendbox from choices on the left.

Click on the Document Number to view the form. Read-only format of your form will display. You can print or download your order from this screen.

Troubleshooting

Recommended Browsers:

Internet Explorer version 8 – 10

Mozilla Firefox versions up to 22

Products:

If you wish to add or remove products from your product catalog, please contact your DPSG customer service representative.

Website:

The data in the Address. Product, Sourcing From, and Brand fields are maintained by DPSG. If you see any discrepancies, please contact the EDI/Web Analyst from the contact list on page 19.

Examples of discrepancies that will require DPSG attention:

Blank Shipping Address:

Catalog Sourcing or Brand issue:

Troubleshooting (continued):

Please contact GXS website support if you experience slow page loading, or inability to access the website. Contact list is on page 19.

Add/Remove a User, or Change Account Manager of your Account:

We recommend setting up a backup person with access to DPSG web ordering. Directions to add or remove a user, or change the Account Manager are below.

Directions to Change the Acct Manager:

1. Logon to GXS web portal ‘tradinggrid.gxs.com’ withcurrent Account Manager’s ID and password.

2. Select the "Account Manager" tab

3. From the left hand side, select "User Management"

4. You are now in the "User List" screen

5. Select the "Action" dropdown

6. Select "Create New User"

7. EnterNew User information

8. Click "next"

9. You are now in the "Service Selection" screen

10. Click all "Service Instances" including "Account Manager"

11. Click "Next"

12. Click "Submit"

You have changed the "Account Manager" and you can add/delete any users necessary.

Directions to Add a User (under the same Account Manager):

1. Logon to GXS web portal ‘tradinggrid.gxs.com’ usingyour newlogin.

2. Select the "Account Manager" tab

3. From the left hand side, select "User Management"

4. You are now in the "User List" screen

5. Select the "Action" dropdown

6. Select "Create New User" to add a new user to your account

7. Enternew user information

8. Click "next"

9. Your are now in the "Service Selection" screen

10. Click all "Service Instances" EXCEPT "Account Manager"

11. Click "Next"

12. Click "Submit"

Directions to Remove a User (under the same Account Manager):

You can also deactivate a user by choosing deactivate in the beginning “Action” drop-down list.and following above directions.

Contact Details

  • General Website Support
  • Email:
  • Phone: 1-800-334-2255, ext. 2078
  • GXS will only need your login ID (email address) to confirm account.
  • DPSG EDI/Web Analyst
  • Email:
  • Phone: 972-673-7201
  • Customer Service Management
  • Email:
  • Phone: 972-673-7173

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