CIO WAVE VIII - Part I - COMMUNICATIONS/TRACKING SURVEY

CIO – WAVE VIII - Part I - COMMUNICATIONS/TRACKING SURVEY

(IPSOS-REID SURVEY)

Hello, this is calling from Ipsos-Reid (formerly the Angus Reid Group). We're a professional public opinion research company. Today we're talking to a random sample of Canadians about some important issues. I’d like to assure you that we’re not trying to sell you anything. I'd like to speak to the person in your household who is 18 years of age or older, and who had their birthday last. Is that you?

Overall, thinking about the future of the country, how would you describe yourself on a scale from 1 extremely pessimistic to 7 extremely optimistic, with 4 being neither optimistic nor pessimistic?

2. Generally speaking, how would you rate the performance of the Government of Canada? Please use a 7-point scale where 1 is terrible, 7 is excellent, and the mid-point is neither good nor bad?

3. Thinking about the issues facing Canada today, which one would you say the Government of Canada should focus on most over the next five years? [OPEN - DO NOT READ - ACCEPT ONE RESPONSE]

Aboriginals/Native issues

Agriculture/Farming

Armed forces/Military

Canadian dollar

Crime/Violence

Deficit/Debt/Government spending

Economy (general)

Education/Schools

Environment/Pollution

Immigration/Refugees

Jobs/Unemployment

Justice system - Young Offenders Act, death penalty

Medicare/Healthcare

National unity/Quebec's future

Native fishing dispute/rights

Poverty/The poor/Welfare/Homeless

Social services - pensions/daycare/housing

Stock market

Taxes/Tax reform/GST (general)

Trade/Free trade/NAFTA/Global trade

None are important

Other (SPECIFY)

(Don't know/Refused)

wave8ipsosreid.wpd1

4. In the past three months, approximately how often have you had contact with the Government of Canada for information or assistance? [READ LIST]

wave8ipsosreid.wpd1

Never

One

Two

Three

Four or more

[IF ONCE OR MORE ASK Q.5-6, OTHERWISE SKIP TO Q.7]

5. How did you contact the Government to get this service? [OPEN DO NOT READ – ACCEPT UP TO TWO RESPONSES]

kiosk/single-window centre

telephone

fax

internet

mail

in-person visit to Government office

Other (specify)

6. And how do you rate the overall quality of the service or information you received? Please use a 7-point scale where 1 means very poor, 7 means very good and 4 means neither good nor poor.

[ASK ALL RESPONDENTS]

7. Do you have access to the Internet?

Yes [SKIP TO Q.9]

No [CONTINUE]

DK/NR [SKIP TO Q.13]

[IF NO IN Q.7]

8. How likely are you to use the Internet in the next twelve months? Are you very likely, somewhat likely, not very likely or not at all likely?

Very likely

Somewhat likely

Not very likely

Not at all likely

[IF YES IN Q.7, ASK Q.9-11, OTHERWISE SKIP TO Q.12]

9. Have you used the Internet over the past three months?

Yes

10. On average, how many hours per week do you use the Internet? [OPEN]

wave8ipsosreid.wpd1

11. Have you visited any Government of Canada websites in the past three months?

wave8ipsosreid.wpd1

Yes

DK/NR

[IF YES TO Q7 OR VERY OR SOMEWHAT LIKELY IN Q8 ASK Q12, OTHERWISE SKIP TO Q13]

12. The Government of Canada has committed to making all of its programs, services and information accessible through the Internet. I am now going to read you a list of two services that might eventually be offered by the Government of Canada over the Internet and I would like you to tell me which one you feel you would be most likely to use. Would you be more likely to [INSERT ITEM 1] OR [INSERT ITEM 2] through the Internet? [11 PAIRS]

Apply for a Canada Student Loan

Apply for Employment Insurance

Apply for the Canada Pension Plan

Apply for Old Age Security

Reserve a camp site at a national park

Check on status of your Canada Pension Plan

Apply for a Passport

Apply for a Social Insurance Card

File your income tax return

Apply for a job in the Federal Public Service

Vote in an election

Participate in a Government survey on an issue that interests you

Look for a job in your area

Look for weather information

E-mail a government official to get specific information about a program or service

Find information to help you with education decisions

Find information to help you with job and career decisions

Find information on healthy lifestyles and healthy living

Find information about Government of Canada programs and services in your community

Find information about Government of Canada programs and services for business

13. (As I mentioned earlier) The Government of Canada has committed to making all of its programs, services and information accessible through the Internet within four years. I am going to read you a list of two possible improvements to Government of Canada services and information and I would like you to tell me which one is most important to you personally. Would [INSERT ITEM1] or [INSERT ITEM2] be most important to you [PAIRED CHOICE – 5 PAIRS]

wave8ipsosreid.wpd1

Providing better access to information

Providing more timely information

Providing more accurate information

Providing more useful services to Canadians

Providing a wider range of services to Canadians

Providing faster service to Canadians

Ensuring transactions where the privacy of people like yourself is secure

Providing more reliable services to Canadians

Providing a level of service as good as the private sector

Providing a higher level of respect for people like yourself

14. Please tell me whether you strongly agree, somewhat agree, somewhat disagree, or strongly disagree with the following statements [READ AND RANDOMIZE]:

Statements:

Most government programs waste a lot of money without accomplishing very much

Putting Government of Canada programs, services, and information on-line is a good use of my tax dollars.

Putting Government of Canada programs, services, and information on-line makes Government more innovative in general

Putting Government of Canada programs, services, and information on-line improves the way Canadians interact with the Government

Overall I find the Internet a very useful tool for finding information.

I don’t think the Government of Canada will be capable of providing safe, secure Internet transactions.

Responses:

strongly agree

somewhat agree

somewhat disagree

strongly disagree

If you wanted to get a service from the Government of Canada over the Internet, which of the following types of information would you be willing to send over the Internet to get this service? Would you be willing to send [INSERT STATEMENT]? [READ AND RANDOMIZE]

Statements:

Your Social Insurance Number

Your home address

Information about your personal health

Your credit card number

Your bank account number

Responses:

Yes

16. If the Government of Canada had a secure web site to guarantee that your personal information remains confidential, would you use this web site to obtain government services, or use other methods, such as mail or telephone?

wave8ipsosreid.wpd1

Use the secure web site

Use other methods

Neither [DO NOT READ – VOLUNTEERED]

Thinking about government and public affairs issues, how credible do you consider information from the following media: very credible, somewhat credible, not very credible or not at all credible? [READ AND RANDOMIZE]

wave8ipsosreid.wpd1

Statements:

Television

Newspapers

Internet sites

Friends and family

Responses:

Very credible

Somewhat credible

Not very credible

Not at all credible

DEMOGRAPHIC SECTION

Finally, before I let you go, I just need to ask you a few questions for our statistical calculations.

18. In what year were you born [Record year]

wave8ipsosreid.wpd1

19. What is the highest level of formal education that you have completed? [READ LIST]

wave8ipsosreid.wpd1

Grade 8 or less

Some high school

Complete high school

Technical, vocational post-secondary

Some university

Complete university degree

Post graduate degree

wave8ipsosreid.wpd1

20. What is your current employment status? Are you [READ ALL ITEMS – ACCEPT ONE ANSWER ONLY]?

Working full-time (35 or more hours per week)

Working part-time (less than 35 hours per week)

Self-employed

Unemployed, but looking for work

Attending school full-time/A student

Retired

Not in the workforce (Full-time homemaker/Unemployed, not looking for work)

(IF VOLUNTEERED: Other (do not specify))

21. Are you an Aboriginal person (e.g., native Indian from a specific band, Inuit or Metis)?

wave8ipsosreid.wpd1

Yes

wave8ipsosreid.wpd1

22. What is the language you FIRST learned as a child and still understand? [DO NOT READ LIST – PROBE, ACCEPT ALL ANSWERS]

English

French

Chinese

Dutch

German

Greek

Italian

Japanese

Punjabi

Other (specify)

Refused

23.Which of the following categories best describes your total household income? That is, the total income of all persons in your household combined, before taxes [READ LIST]?

wave8ipsosreid.wpd1

Under $10,000

$10,000 to $19,999

$20,000 to $29,999

$30,000 to $39,999

$40,000 to $49,999

$50,000 to $59,999

$60,000 to $69,999

$70,000 to $79,999

$80,000 to $99,999

$100,000 and over

Refused

IF WORKING FULLTIME, WORKING PARTTIME, OR SELF EMPLOYED IN Q.20, ASK Q.24, OTHERWISE SKIP TO Q. 25]

24. How would you rate your reading skills in [English/French] for your main job: excellent, good, fair, poor?

wave8ipsosreid.wpd1

Excellent

Good

Fair

Poor

25. How would you rate your reading skills in [English/French] needed in daily life: excellent, good, fair, poor?

Excellent

Good

Fair

Poor

RECORD GENDER AND URBAN/RURAL IDENTIFIER

THANK RESPONDENT FOR TAKING THE TIME TO COMPLETE THE SURVEY

wave8ipsosreid.wpd1