Main Aims of the Post

Receptionist Bank Staff

Responsible to: / Centre Co-ordinator
Salary: /

£7.20 per hour

Hours: / As and when required
Annual Leave:
Based: / Zion Community Resource/KLC
Fixed Term: / Casual

Main Aims of the Post

To contribute to the improvement of the health and well being of local people by providing an efficient reception and administration service to the Centres as requested. The post holder will primarily work with the Centre Co-ordinator and Community Development Manager to provide a professional and welcoming reception and telephone service for the Centres.

Main duties

1.  Handle incoming calls, dealing with general queries, transferring calls through to staff and projects and taking accurate messages

2.  Greet and welcome visitors appropriately and inform staff of their presence promptly

3.  Keep in/out record of staff whereabouts

4.  Keep an accurate visitors book, ensuring all visitors sign in and out

5.  Ensure reception area is tidy and presentable at all times

6.  Maintain a calm and professional approach in dealings with visitors and callers at all times

7.  To operate security, and health and safety procedures in line the centres building management procedures

8.  To treat all visitors and staff with respect and a non-judgmental approach

9.  To give information on availability of services and how to access them

10. To maintain a welcoming environment in the centres by carrying out routine checks on water machine, tea kitchens etc

11. To be responsible for the key system for the Centre (signing in/out for rooms booked)

12. Open and promptly distribute incoming post for projects within the Centres

13. Ensure all outgoing post is weighed and franked ready for collection deadline

14. Keep the franking machine maintained

15. Send outgoing faxes, e-mail and ensure incoming faxes are distributed to staff and projects promptly

16. Ensure fax machine is fully operational at all times (i.e. contains sufficient paper, change cartridge, remove blockages etc)

17. Maintain meeting rooms booking system

18. Liaise with Centre Co-ordinator and document in the appropriate file any building and maintenance issues promptly

19. Work together with Centre Co-ordinator to ensure that the Centre is open, in line with changes demands to service delivery

20. To carry out typing, photocopying and preparing information packs as required by the centre coordinator

21. To circulate information to projects/services in the Centres, as required

General Work Related Expectations

1. To work within the Big Life Company’s Values, Ethos and Vision.
2. To contribute to the development of TBLC
3. To work in accordance with all Policies and Procedures of TBLC
4. To identify and attend training as required
5. To work in accordance with all relevant legislation
6. To undergo regular supervision and an annual appraisal
7. To undertake any other duties as required, appropriate to the post

Person Specification – Reception/Admin

Kath Locke and Zion Centres

Employment Experience

1.  Experience of working in reception and administration (E)
2.  Experience of working within mental health or well being services in a paid or voluntary capacity (D)
3.  Experience of working with vulnerable people or people who have suffered difficulties in their lives (D)
4.  Experience of working with volunteers (D)

Skill/Abilities

1.  Ability to relate to and be sensitive to the needs of a cross section of people, including service users and professionals in the statutory and voluntary sector (E)
2.  Excellent verbal and written communications skills(customer service, reporting repairs, dealing with contactors etc) (E)
3.  Excellent organisational skills (E)
4.  Good team working skills (E)
5.  Good TIC skills (E)
6.  Good administrative skills (E)
7.  Customer Care focus (E)
8.  Literacy skills (letter writing) (E)
9.  Ability to be non judgemental, assertive and flexible and receptive to new ideas (E)

Essential Knowledge and Understanding

1.  Knowledge of the local area would be an advantage. Understanding of local authorities and health services would be an advantage. (D)
2.  An understanding of inequality and deprivation and it’s impact on health and well-being of the individual and their carers and interventions that can bring change. (D)
3.  An understanding of the barriers that people face in accessing services and ways to overcome these. (E)

Work Related Circumstances

1.  Ability to work on own initiative and prioritise workload. (E)
2.  Commitment to professional development for self. (E)
3.  Willingness and ability to work flexible hours (regular evening and weekends )(E)
4.  Ability to work within and promote the Big life Company culture and its values and beliefs. (E)

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