St Paul’s Cottage Surgery
Minutes of the Asian Community Meeting
Tuesday 18th July 2016 1.00pm
St Paul’s Attendees: Dr Farah Jamil GP
Ms Catherine Simmonds Nurse
Mrs Cynthia Pinnock Team Leader
Patient Representatives:6 patients (attendance sheet on file)
The meeting was led by Dr Farah Jamil and minuted by Cynthia.Farah opened the meeting by welcoming everyone and thanking all for taking the time to attend, introducing staff in attendance, and also the agenda for the afternoon.
AGENDA
1. Purpose of Meeting
2. First point of call for issues
3. Booking Appointments
4. Services provided
5. A.O.B
1 / Purpose of Meeting
Farah discussed the following:
· We are looking to improve the services we provide especially to the different communities we serve, and are interested in hearing how you feel about our current service, how you can gain the most out of the health care we provide and are their areas we can improve. We would also like to tell you about any changes in the practice. One of our patients said that a particular receptionist is very warm and friendly and if all staff was like this she would feel more comfortable when approaching reception. Cynthia said she would feed this information back to reception staff.
2 / First point of call for issues
· Farah explained if there is an issue around nursing Catherine would be the first point of call and reception would be Cynthia. If the patient felt their issue had not been dealt with to their satisfaction they can then request to speak to the Practice Manager Sheamus Stack.
3
4
5 / Booking Appointments
· Farah explained appointments can be booked four weeks in advance, we also keep a certain amount of GP appointments which are released each morning Monday to Friday. We do not provide a walk in Surgery on Saturday these appointments are pre- booked.
· At present there are three ways to book and appointment on line booking which involves the completion of a registration form handing into reception with photographic identification a password is produced for patient to then gain access on their computers at home. Patients can come to the Surgery at 8.20am Monday to Friday our doors are open to book appointment for the same day or they can ring the Surgery at 8.30am to book appointment.
· At present we offer 10 minute appointments patients can choose to have a double if they have several /more complex issues or if an interpreter is required which we can arrange in person or on the phone. Occasionally because of emergencies or people have more complex or multiple issues, or are late patients may need to wait longer.
Services Provided
Farah explained the following services provided:-
· Pharmacy: most now provided a delivery/ requesting of medications these include are local ones – Aura, Cooks, Boots, Wellbeing etc. Aura and Cooks and possibly the others provide a minor ailments service if exempt from prescription charges you can get medication for free for example sore throats, hay fever etc. They also provide flu jabs, emergency contraception for free etc. (a leaflet was handed out providing full information).
· Wandsworth has an Asian Women’s Association which provides advice on housing, financial and day centres to help those that have dementia, housebound, etc. to help stimulate, (leaflet handed out).
· Wandsworth talking therapies was discussed if you have things on your mind and need to talk about your problems, (leaflet handed out).
· Wandsworth Domestic Violence and Abuse literature was handed out which covers all issues and included contact numbers for help/advice.
· Cancer screening – Breast, Cervical, Bowel etc., Farah stressed the importance of doing screen and explained how they were done and age ranges, to look out for letters in the post and to comply and support and encourage others to. (leaflet was handed out).
· Immunisations – Farah discussed the different types, children immunisations and stressed the importance of keeping up to date and in time frame. Travel, Catherine explained that we do and that there is a time frame for getting some done. Catherine explained Flu jabs done around October and the age range for the shingles. Patient wanted to know the difference between flu and hay fever which Farah explained.
· Healthy eating a leaflet was handed out which Farah went through explaining which foods should be the main part of your daily intake and pointed the foods which were high in fat and sugar.
A.O.B
· Patient said when referred to exercise classes there are men around which they are not comfortable with, and also felt the instructor did more talking than exercise, Farah said she would writ e to the exercise team to see what they can offer based on this information.
· Feedback from patients very positive, they are happy with the Surgery and staff. Patients will drop their request in for topics they would like to discuss at next meeting this can be handed into Cynthia. Apologies we had no feedback forms to give to patients they will feed back on line.
Next Meeting: Agreed to do another meeting within 6 months. Patients would be advised by email, text or letter. Farah thanked everyone for coming and their input and closed the meeting.