Kids Pouch & Snack Wrapper Brigade –FAQ
What types of packaging are accepted?
You can send in any Whole Kids pouch or snack wrapper.
Who can sign up to the Kids Pouch & Snack Brigade?
We welcome anyone from almost any organisation* in Australia to join in our recycling efforts! Why not get together with friends, your child’s playgroup or school to collect as much as possible. You can download a poster to advertise the schemehere. Remember, together we can help eliminate waste and help save millions of packages from entering our landfills.
*There are some practical considerations to keep in mind. For example, our program is not designed to accommodate recycling centres.
How do I sign up?
Signing up is easy. Simply create an account on our website Then select the ‘Kids Pouch & Snack Brigade’ and follow the prompts. You will need to provide: 1) a contact person to oversee the Brigade at your location 2) a valid email address 3) a valid mailing address.
You can start collecting straight away!
What if my information changes or needs to be updated?
Sign into the TerraCycle website. Once you are signed in, click the Profile Tab and simply edit your account information.
If you require any further assistance our customer support team will be happy to help you. Contact us or free phone 1 800 983 324.
I forgot to select a charity during sign up. Can I still select one?
Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at and click on the "MY IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the cheque out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities. You can also free phone 1 800 983 324 or email us with the charity name, address and contact person via
Can my school or organisation sign up more than once?
No. Each individual and organisation, including schools or student groups at a school, can only have one Kids Pouch & Snack Brigade account. Any additional accounts will be suspended.
Do I need to pay for postage?
Nope! You will be able to request pre-paid Australia Post shipping labels from our website through your online account. This will bring your Kids Pouch & Snack Brigadecollections back to our factory to be recycled into TerraCycle products! You win and the environment wins!
How should I send the pouches and wrappers back to TerraCycle?
To request a label to send shipments of up to 25 kg please contact us via or free phone 1 800 983 324.
You can download standard pre-paid postage labels by following the instructions below:
- Sign into your account using your registered user name and password (or if you’re already signed in click on your name at the top right hand side of the homepage to view your account)
- Click on the red “CREATE FREE POSTAGE LABEL” button
- Choose the Kids Pouch & Snack Brigade® from the dropdown menu
- Click on “CLICK AND LABEL WILL BE EMAILED TO YOU” – an image of your postage label will be emailed to you
- Select “print” in your file menu and print directly to your printer
- Attach the label to your box and drop it off at your local post office or post box.
Please note, if you don't have immediate access to a printer you can print your labels at a later time as the label is also emailed to you.
Please don't photocopy your mailing label. Each label you download has a unique barcode that can only be accepted by our system once and is how we credit your account for the money you raise for charity.
How many pouches and wrappers can I send in one go?
There is no limit to how much you can recycle, but to earn points you must send over two kilograms. You can send in a maximum of 25 kg. In fact we encourage participants to send in as many as possible in one shipment as this helps to improve the environmental impact of the program, so why not team up with your friends or neighbours and donate via your local childcare centre, children's playgroup, kindergarten or school.
How does TerraCycle count the waste I send in so as to allocate credit to my charity or school of choice?
TerraCycle collects thousands of units of waste a day – in order to keep track of the waste we count all the shipments received using an average weight. We establish an average weight for each waste stream (kids pouches, oral care waste etc) collected through a brigade – your account will be credited based on the weight of the package sent in and weighed at TerraCycle facilities, not on individually counted units.
The average unit weight for the Kids Pouch & Snack Brigade is 0.004kg. For each 0.004kg of weight within your shipment you earn 2 TerraCycle points.
Each TerraCycle point canbe redeemed for a payment of $0.02 to the Australian school or charity of your choice.
Is there a minimum/maximum amount of packaging to collect before my school or charity will receive a cheque?
You can redeem your points at any time for a cash donation (cheque) to any non-profit or charitable organisation, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation. Cash donations are transferred directly to the charity, twice a year in June and December. All cash donations requested between 1 May and 31 October will be disbursed in December. All cash donations requested between 1 November and 30 April will be disbursed in June.
We've finished collecting for the Kids Pouch & Snack Brigade. Can I unsubscribe?
To unsubscribe from the TerraCycle programme, please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the Kids Pouch & Snack Brigade.
Can’t find what you’re looking for? We’re happy to help. Please contact our customer support team via or free phone 1 800 983 324