Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)

First Published: 03/05/2018
Last Modified: 04/23/2018

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Change History

Change History on page iii

Change History

Date / Section / Description
November 15, 2017 / User Interface on page 3 / Added SSO login information
March 10, 2017 / User Interface on page 3 / Added an optional banner step
April 23, 2018 / Configure Simultaneous Ring on page 3
Configure Move to Mobile on page 3 / Added configurations to manage a phone.
April 23, 2018 / Add a Personal Phone on page 3 / Added steps to configure a personal phone.
April 23, 2018 / Your Personal Phone Management on page 3 / Added steps to manage a personal phone.
April 23, 2018 / Voicemail on page 3 / Updated to support message actions.
April 23,2018 / Message Actions on page 3
Manage Message Actions on page 3 / Added procedure to manage message actions.
April 23, 2018 / Home on page 3 / Dashboard is renamed as Home on the user interface.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Contents

Full Cisco Trademarks with Software License

Change History

Introduction

User Interface

First Sign In

Password Hints

Session Timeout

Available Features and Services

Manage Self Service

Manage Your Self-Service

Set up Your Password Reset Questions

Reset Your Password

Buttons and Common Tasks

Buttons and Icons

Common Tasks

Dashboard

Home

My Information

Change Your User Language

Manage Your Password and PIN

Change Your Password

Change Your PIN

Access WebEx

Phones

Manage a Phone

Add Your Own Smart Device

Edit a Smart Device

Bulk Modify Your Company Phones

Your Personal Phone Management

Add a Personal Phone

Configure Simultaneous Ring

Configure Move to Mobile

Edit a Personal Phone

Delete a Personal Phone

Bulk Modify Your Personal Phones

Voice Mail

Voicemail

Create Your Own Voicemail Account

Change Your Voicemail Settings

Alternate Numbers & Notification Devices

Manage Alternate Numbers & Notification Devices

Caller Input

Manage Caller Input Keys

Message Actions

Manage Message Actions

Call Forwarding

Activate and Manage a Line for Call Forwarding

My Availability

Set Do Not Disturb for Your Phone

Speed Dials

Speed Dials and Busy Lamp Fields

Manage Speed Dials and Busy Lamp Fields

Add a Speed Dial (Abbreviated Dials)

Links

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Introduction

User Interface on page 7

First Sign In on page 9

Password Hints on page 9

Session Timeout on page 9

Available Features and Services on page 10

User Interface

You can use various browsers to access the Self-Service interface. For a list of browsers, refer to the Cisco Unified Communications Domain Manager Planning and Install Guide.

Note: Find out the address (URL) of your Self-Service web pages, your username, and your password from your System Administrator.

Use this procedure to sign in to the Self-Service interface.

Procedure

1. Enter in your browser URL field; for example, For this example, the Self-Service interface uses the Cisco self-service theme and the text on the Login page is displayed in English.

2. Enter your username or email address.

Note:

You can also sign in with a username such as cisco-sub@sys.p1.r1.c1.s1, although most users sign in using their email address.

SSO login:

3. Enter the password provided by your administrator.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Introduction / First Sign In

4. Click Login.

Figure 1: Login Page

If presented with a banner notice, read the banner text and click Agree to sign in. If you click Cancel, you cannot sign in.

By default, when you sign in to the Self-Service interface, the home page appears. The home page cannot be changed in this release of the user interface. For more information on the user roles and themes that are available, refer to the Cisco Unified Communications Domain Manager Maintain and Operate Guide.

If you are signing in for the first time, you may be prompted to change your password. See First Sign In on page 9.

The home page consists of three areas:

Figure 2: Home Page

a) Button Bar—This bar is located on the left side of the page. The buttons provide links to the various functions in Self-Service. Refer to Buttons and Icons on page 13 and Common Tasks on page 14 for a description of all buttons on the button bar, as well as miscellaneous buttons and icons used in Self-Service.

b) Dashboard—This area is the center section of the page. It provides quick links to the main Self-Service functionality. It also shows a summary of your company phones (as set up by your Administrator) and personal phones that you configured.

c) Activity Feed Area—This area is located on the right side of the page. This area displays an activity log of all activities that occurred in the current browser session. Notifications include:

c) Important: If a transaction causes an error, you are notified of this on the associated transaction screen. All error messages and notifications returned by the system are displayed in the Activity Feed area only. We recommend that you regularly inspect the Activity Feed area during each browser session.

d) Drop-down Options—Directly above the Activity Feed area, the currently signed-in user is displayed. There are four options in this drop-down list:

First Sign In

You may be prompted to change your password when you sign in to Self-Service for the first time.

Procedure

1. Enter the current password in the Current Password field.

2. Enter the new password in the New Password field.

3. Re-enter the new password in the Confirm New Password field.

4. Click the Change button.

5. Browse to the website address provided using a web browser.

Password Hints

When considering a password, make sure that it:

Consists of at least eight characters, and contains at least:

Do not use keyboard pattern or obvious passwords such as a birthday or your name.

Do not share your password with other users.

Do not write down your password or store it in an obvious place, such as sticking a note on your computer monitor, or writing it in a diary or journal.

Session Timeout

To keep your information secure, Self-Service is designed with an automatic session timeout feature. Session timeouts are set up in your credential policy by your administrator.

There are two types of timeouts:

Idle Timeout
Defines the number of minutes a session remains active when there is no activity. Default is 20 minutes.
Absolute Timeout
Defines the maximum number of minutes a session can be active. Default is 1440 minutes (24 hrs).

In both instances, you see the following message:

Your session will expire in 30 seconds

Idle Timeout

If you use your mouse or keyboard after receiving the session timeout notification, this action is considered to be 'activity' and results in the extension of your current session. If there is no activity within the specified time, you are automatically logged out of Self-Service and returned to the Login screen, when you try to perform a transaction.

Absolute Timeout

After the time period elapses, you are automatically logged out of Self-Service and returned to the Login screen.

Available Features and Services

Depending on how your administrator has set up Self-Service, not all the features and services described in this guide may be available to you.

For example, you can only access Voicemail if a Voicemail account has been created for you. Access is provided either by your administrator or by you (if you have the required permissions).

Your administrator can also enable either full Voicemail or limited Voicemail. With limited Voicemail, you cannot use some settings such as Call Input or Alternative Numbers & Notification Devices.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Manage Self Service

Manage Your Self-Service on page 11

Set up Your Password Reset Questions on page 11

Reset Your Password on page 12

Manage Your Self-Service

When you are signed in to your Self-Service account, you can:

Reset Your Password—Accessed from your Login page when you have forgotten your password.

Note: This capability is available only to non-LDAP or SSO users. Consult your administrator for more information.

Password Reset Questions—Allows you to set up your own password reset questions.

Set up Your Password Reset Questions

Note: You can set up your own password reset questions only if the credential policy applied to your user account has Number of Questions Asked During Password Reset set to > 0.

Procedure

1. Sign in to Self-Service.

2. Click the arrow next to the signed-in user at the top right side of the screen above the Activity Feed area.

3. Choose the Password Reset Questions option from the drop-down menu. The Password Reset Questions screen is displayed.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Manage Self Service / Set up Your Password Reset Questions

4. Type your password in the Current Password* field.

5. Choose the required security question from the Question* drop-down menu.

6. Enter your answer to the question in the Answer* field.

7. Repeat steps 5 and 6 until you have set up the required number of security questions (as determined by your administrator).

8. Enter your password in the Please enter your password field.

9. Click Submit when complete to save your security questions and answers.

Reset Your Password

You can only reset your password if you have already provided answers to the security questions created by your administrator.

If you forget your password while attempting to sign in to Self-Service:

Procedure

1. Enter your username or email address in the Username or Email field on the Login screen.

2. Click the I forgot my password hyperlink located below the Password field.

3. Click in each security question field and type the correct answer. The number of available security questions is set by your administrator.

4. Click in the New Password field and type your new password.

5. Re-enter your new password in the Repeat Password field.

6. Click Submit. Your password is changed and you return to the Login screen.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Buttons and Common Tasks

Buttons and Icons on page 13

Common Tasks on page 14

Buttons and Icons

The button names are displayed when you hover over a button. The available buttons depend on how your Administrator has set up Self-Service.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Buttons and Common Tasks / Common Tasks

Icon / Button / Description
/ Home / Displays an overview of your Self-Service configuration, including quick links to the main features and a summary of your phones.
/ My Information / Provides a view of your personal information as set up by your administrator.
/ Phones / Displays all phones (and associated lines) assigned to you by your administrator. Also allows you to configure the phone’s lines.
/ Voicemail / Displays the Voicemail settings. This area is visible only if you have a voice mailbox configured. Consult your administrator if necessary.
/ Call Forwarding / Displays the call forwarding status of your phone lines.
/ My Availability / Displays the Do Not Disturb settings for each of your phones.
/ Speed Dials and BLFs / Allows you to manage the speed dials and busy lamp fields for each of your phones.
/ Links / Displays hyperlinks to predetermined objects or items such as a support site or a downloadable user guide.
/ Help / Displays the help pages for each area of Self-Service, such as Phones, Voicemail, Call Forwarding, Speed Dials, and so on.
/ Logout / Logs you out of the Self-Service interface.
/ Add or Insert / Creates a new item such as a phone, line, or speed dial.
/ Edit / Edits an existing item, such as editing a phone description or number.
/ Remove or Delete / Removes or deletes the selected item; for example, removes a personal phone or speed dial entry.
/ Information Icon / Typically located in the top right corner of certain display areas such as ‘Select a Phone’, ‘Your Personal Phones’, and so on, or next to an item. When you move your cursor over this icon, text is displayed that describes the purpose of the particular area or item.
/ Active Flag / Shows when certain line settings such as call forwarding or do not disturb are active.
/ Inactive Flag / Shows when certain line settings such as call forwarding or do not disturb are inactive.
/ Refresh / Located in the top right corner of each display area that can be edited. Click to update or edit a specific area. Typically done to refresh the view to include any updates, such as adding a speed dial.
/ Close / Located in the top right corner of a popup window. Click to close the popup window.

Common Tasks

Use the Self-Service interface to perform several common tasks.

Inline Editing lets you edit any text that you can select and edit directly on the page without going to a separate page. It makes editing more direct, easier, and faster because you can edit the text in the same place where it is shown.

Inline Editing is best for a simple, occasional change. If the main action on the page is to add or edit detailed information for a phone or line, then it is better to use Edit Mode.

Procedure

Use either of the following methods to perform edits in the user interface.

Option / Description
Inline Editing / 1. Click in the relevant field (for example, phone and speed dial names and numbers). The Save changes and Cancel buttons appear when you enter text in the field.
2. Click Save changes to save the changes or click Cancel to cancel the change.
Edit Mode / Click a specific phone or line to open a detailed view of the selected item that you can edit on the right side of the screen.

Cisco Unified Communications Domain Manager Self Service Guide, Release 11.5(3)1

Dashboard

Home on page 17

Home

This page provides a summary of your specific Self-Service configuration. The following figure shows a sample Home page.

The Quick Menu provides links to:

My Information—Displays your personal information such as user ID, names, phone numbers, and email address. Also indicates whether you have passwords and PINS configured for Self-Service, Cisco Unified Communications Manager, and Voicemail. Provides a link for you to access WebEx service (if configured by your administrator).

Phones—Displays your configured company phones (and associated lines).