Symatrix Job Specification
Job Title / Payroll SpecialistRemuneration / Dependent on Experience
Responsible to / BPO Manager
Location / Manchester
Working hours / Full-time
Job Purpose
The Symatrix Managed Services teams offer a range of services to our customers:
· Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and Fusion.
· Hosting and DBA Services
· Business Process Outsourcing for HR Administration and Payroll Solutions
The Payroll Specialist will provide a first point of contact for specified BPO team customers by:
· Providing a positive, personal, responsive and efficient service to all of our customers.
· Providing the fastest route to customer resolution
· Setting clear expectations and following up on what we say
· Recognise and respect differing levels of technical knowledge and adjusting our communication style accordingly
· To maintain customer satisfaction (which will be monitored through customer satisfaction surveys)
Main duties and responsibilities
· Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
· Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
· Deal with all customer telephone enquiries in line with SLA
· Ensure confidentiality of customer data is maintained at all times
· Provide scheduled payroll reports
· Support the BPO Manager in providing regular service delivery reports
· Customer advisor on payroll legislation
· To work in line with all payroll processes as per documented manuals
· Document changes to customer process and procedures
· Work with cross departmental teams, both internally and with the customer, to deliver exceptional service
· UAT of any system changes
· To work in line with the Symatrix ISMS
· To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the company
· To support new customers when required, the on-boarding of new customers and UAT of new customer solutions
· To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
Person specification – Knowledge / Experience / Skills / Qualities
Essential:
§ A positive “can do” approach
§ Proven experience of UK payroll administration
§ Commitment to delivering the highest standards of customer care
§ Ability to work in a fast moving, dynamic environment
§ Proven ability to build and maintain strong relationships with customer peers
§ Excellent communication skills
§ Good telephone manner
§ Good interpersonal skills
§ Strong team player
§ Good problem solving skills
§ Detailed knowledge of UK payroll legislation
§ Knowledge of Data Protection and Information Security regulations
§ UK based
Desirable:
§ Experience of Oracle HR and Payroll (E-Business or Fusion)
§ Experience of Oracle HRMS implementation/ project experience
§ Experience of systems support
§ Experience of a help or service desk
§ Experience of working for an outsource provider
§ Experience of large payrolls
§ Experience of reporting tools
§ Detailed knowledge of UK HR legislation
§ Knowledge of International Payroll legislation
§ Experience of working in a team when a new HR & Payroll solution has been implemented
§ Experience of working in a fully managed payroll environment
§ CIPP or CIPD qualified
Why Symatrix?
§ We are Oracle’s only HCM Cloud and E-Business Suite HCM Platinum Partner, dedicated to the implementation and support of Oracle’s Human Resources & Payroll Solutions
§ We are the 2015/2016 Oracle Specialized Partner of the Year (Our 3rd award having received this in 2008 & 2010 and our 9th nomination for this award in the last nine years)
§ We are an established Centre of Excellence for Oracle HCM Cloud
§ We are the only company to offer outsourced payroll on Oracle HCM Cloud
§ The average length of service for a Symatrix employee is 7 years which is a strong reflection considering we have been established for 15 years
§ Due to the above, we have managed to retain a large amount of knowledge in-house so employees are constantly knowledge transferring / sharing on a daily basis
§ We look after our employees, actively encouraging their involvement and input into key business decisions to ensure everyone feels they a play a key part in moving our business forward
§ We have an excellent reputation in the market as the go-to-experts in the Oracle HCM space and are working on some of the largest and most complex Oracle HCM projects in the UK
§ We work extremely closely with the Oracle HCM Business Development and Account Management Teams and are highly regarded by all in Oracle where we collaborate with them on projects
§ Our HCM practice is larger than Oracle Consulting’s own HCM practice
Originator / Date
2017
If you’re searching for a new opportunity as above, please contact Francesca Levine, Talent Manager, on 07887 730 637 and send your CV to
Head Office Symatrix Limited, Wesley House, Bull Hill, Leatherhead, Surrey KT22 7AH
Tel: +44 (0)1372 860740
Service Centre Symatrix Service Centre, Second Floor, 86 King Street, Manchester, M2 4WQ
Tel: +44 (0)844 8004033
www.symatrix.com