323 S. Jefferson Davis Pkwy, New Orleans, LA 70119

Sharon McKinley Karriem

323 S. Jefferson Davis Pkwy, New Orleans, LA 70119

(504) 609-6522

SUMMARY

Seeking a position in an organization where my skills acquired through training, experience and education may be utilized for the benefit of that organization. Dedicated and focused Administrative Assistant who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

HIGHLIGHTS

• Microsoft Office proficiency• Professional and mature

• Excel spreadsheets• Strong problem solver

• Meticulous attention to detail• Self-starter

• Self-directed• Resourceful

ACCOMPLISHMENTS

Received recognition as Employee of the Year for Sewerage & Water Board’s Personnel Department

EXPERIENCE

HRI Lodging

Guest Service Agent (Cornstalk Hotel)06/11/2016 to Present

Answer telephone calls from guests seeking to make or cancel hotel reservations via inroad system. Welcome arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Answer guest requests for assistance and coordinate with housekeeping staff and management to fulfill guest requirements. Also deal with irate guests and find ways to resolve issues to the guest's satisfaction. Create schedule for approval by management for GSAs, housekeepers and security Also serve as concierges, assisting guests with transportation, restaurant or entertainment reservations, and providing other information about the city. Responsible for bookkeeping duties, including maintaining a cash drawer.

Southern University at New Orleans

Administrative Assistant III11/18/2013 to 07/29/16

 Handle all calls and inquiries from students, Faculty and the Administration.  Help coordinate schedules for each semester.  Type correspondence for the Chair of the Department of Social Sciences.  Book flight and hotel accommodations for the Chair and Faculty.  Reserve venues for Conferences  Prepare requisitions for payments  Payroll submission for Faculty  Collect Midterm and Final grades to send to Registrar’s office.  Minutes for Monthly Departmental meetings

Catholic Charities Food for Families

Clerk09/2011 to 11/15/2013

• Input food distribution and issuance per site into system. • Secure signatures for food issued to participants. • Run reports showing issuance for submission to the State.

Mt Hermon Baptist Church

Secretary (Elected) ~ Women of Vision Ministry05/2010 ~ 03/13/2015

• Create flyers for various events • Maintain an updated spreadsheet/database of all members

• Send blast emails and text to members regarding upcoming events• Coordinate venues for events • Collect and record dues

Quiznos Subs Restaurant #10805

Managing Owner05/2006 ~ 11/2009

• Manage 3-6 employees, giving directives on sub making, wrapping, train cashiers on cash handling and quality customer service. • Processed weekly inventory • Processed paperwork for weekly sales, paper & food cost. • Processed payroll

The Idea Village ~ New Orleans

Administrative Assistant09/2003 ~ 04/2005

• Handling all incoming phone calls from the general public interested in the program and other

calls for the Executive staff as well as greet clients and guest.• Receive and distribute daily mail • Order supplies, goods/services and equipment as needed• Keep up with current articles pertaining to The Idea Village in an effort to keep The IdeaVillage packets current and up to date (newspaper, magazine, news media and internet)• SBCD referrals, keep up with those persons requesting to attend the seminar.

The Idea Village Continued ~Administrative Assistant

• Coordinate with COO on payments to various vendors, print checks (Accounts Payable)

• Print out invoices for clients and rend payments from those clients (Accounts Receivable)

• In an effort to keep The Idea Villages COO aware of all financial activities, run various reports

(Accounts Receivable/Accounts Payable) As well as call in payroll and input report into QuickBooks.

• Make bank deposits (As well as handle credit card transactions for fundraiser)• Coordinate and schedule venue for Board of Directors meetings• Other duties as assigned.

Fast Tax Services, Inc.

Tax Preparer (Seasonal)01/2002 ~ 03/2004

• Train new employees on tax preparation software• Supervise tax preparers, review and transmit returns to IRS.• Prepare and electronically file individual and self-employed tax returns for clients.

iMinorities, Inc.

Internet Data Entry Specialist/Online Content Assistant12/1999 ~ 05/2001

• Post open job positions for various members of the Black Collegian and IMDiversity.com

• Upload articles, table of contents and home pages emailed in by editors using Front Page 2000.

• Test appropriate links and functionality within articles on the web site.• Create employer profiles and diversity statements for various members.

Sewerage & Water Board

Clerk IV/ Administrative Assistant08/1996 ~ 12/1999

• Process disciplinary actions (suspensions, dismissals & drug rehab)• Entered data for disciplinary actions into computer system via Government Human Resources System

• Typed correspondence for the Executive Director regarding Personnel matters

• Typed paperwork for promotions to be submitted to the Civil Service Commission

• Mail merge and bulk mailings for prospective employee interviews

• Research information for the Department of Labor Employee of the Year

SKILLS

Microsoft Office Word/Excel/ PowerPoint, Outlook, AIM (program similar to Access), QuickBooks, Front Page, Basic HTML, Office Suites, Accounts Payable/Receivable, 10 Key Calculations, Multi-Line Phone Systems

References furnished upon request