LOCUM SUPPORT WORKER JOB DESCRIPTION
POSITION: LOCUM SUPPORT WORKER
RESPONSIBLE TO: SERVICE MANAGER
OVERALL PURPOSE OF JOB
· To provide support, advice and information to service users
· To work as part of a multi-disciplinary team providing an effective service to the service user group
· To provide practical, emotional and financial advice to service users using the service
· To achieve the key outcomes of the service
· To participate in sessional work and one to one work
KEY TASKS
1 To familiarise yourself with all Rowan Alba’s policies and procedures, and ensure that they are implemented at all times.
2 To provide a holistic support and resettlement service to service users encompassing the following:-
· Income maximisation;
· Budget and debt management;
· Advice/information and support on accessing local community based services;
· Liason with specialist support services where appropriate;
· Personal development support.
· Where appropriate, ensure that service users receive personal care as required
3 To address with service users their support needs and to review progress with Service users at regular intervals within the key working principals.
4 To participate in effective team work and establish good channels of Communication to all local organisations.
5 To work flexible hours with appropriate notice to suit the needs of the service user – this will include weekend working (one day every fortnight) and Public Holiday working.
6 To work professionally and proactively with other agencies involved in the provision of care and support to the service user.
7 To maintain up to date casework files, keep accurate records including statistical information where appropriate
8 To be fully aware of an implement Rowan Alba’s Health and Safety Policies including conducting inspections, reporting concerns and reviewing practices accordingly.
9 To positively promote the work of Rowan Alba to other organisations.
10 To work at other locations as and when required
11 To attend supervision, training and meetings as and when required
12 To work flexible hours as appropriate to the needs of the post
13 Any other reasonable duties as requested by your line manager or Chief Executive of the organisation
Health and Safety
To be aware of and work with Rowan Alba Health and Safety policy at all times and to report any issues of concern.
Services to Tenants
1 To assist, support and advocate for the service user when required in terms of accessing benefits, health care and other forms of care and support.
2 To provide general tenancy support services to enable the service user to successfully maintain and thrive in their tenancy.
Resident Participation and Customer Care
1 To ensure that the service user is able to participate in all areas of service delivery and that all services are accessible and relevant to their needs.
2 To promote tenant participation by providing information, advice and choices to enable individuals to participate more fully in daily decisions relating to them.
Equal Opportunities
To ensure that Rowan Alba’s Equal Opportunity and Diversity policy and procedures are actively promoted in all areas of work and that services are relevant and accessible to all individuals.
Financial Responsibilities
To be aware of and adhere to all relevant financial procedures and regulations of the organisation and to report any discrepancies either on the part of the post-holder or others to your manager immediately.
This job description outlines the general ways in which it is expected you will meet the overall requirements of this post.
The list of tasks is not an exclusive one and the line manager may vary duties from time to time. This job description is subject to regular review.