Attended
- Rosemarie Phillips
- Ian Underwood
- Pat Smith
- Marian Ricks
- Sylvia Kopijka
- Paul Greensmith
- Moya Pinson
- Felicity Cobb
- Lorraine Garrington
- David Bowles
- Madelaine Edgerton
- Harry Dale
- Jo Osborn
- Colin Hayes
- Sandy Jack
- Richard Fuller
- Jo Osorio
- Jason Ferris
- Ruth Atkins
Apologies
- Chris Gebel
- Sue Barnes
- Val Vaughan
- Susan Camburn
- Ray Ballman
- Stella Hopkins
- Peter Ford
- Sally Marchant
- Tanja Robinson
- John Edgerton
- Sarah Francome
- Carol Brownlee
- Paula Cooke
- Helen Thomas
- Christine Bond
17 October 2018
This was our proposed agenda
- Engaging with less heard patients and groups of patients. How we do it now and how we could do it better. Who are we not in touch with?
- Let’s Loop Swindon. A recent audit of GP surgeries looked at access arrangements for people who might want to use an induction or hearing loop. The results of the audit by Let’s Loop Swindon are attached. What lessons are there here?
- Friends and Family Test (FFT). Whatever you think about FFT, one way or another, surgeries are expected to feedback to NHS England each month. Some changes to reporting arrangements are being put in place from 8 October. Take a look here and let’s discuss how our PPGs might be able to use the information to best effect. What is your surgery doing to encourage people to complete FFT forms in person or online?
- Planning health services for new developments. This was raised as an issue at the last forum meeting.This extract from NHS Swindon Clinical Commissioning Group’s governing body papers for September describe some of the work which is going on. Does the forum have any comments or queries?
- How do we manage changes in practical arrangements like this example which comes from a PPG member who would like to discuss it, in general terms, at Friday’s forum.
“I have medication which means I need to inject myself daily, I am not a diabetic so these are not pre loaded syringes but bare screw on needles. Until about a month ago I used to take my full sharps bin to my surgery, they disposed of it for me and replaced it with an empty one. I assumed these were then collected from the surgery along with the clinical waste.
When I went to do this as usual I was told that the surgery could no longer take the sharps bins and I had to arrange with Swindon Borough Council for its collection from my home. A member of our PPG has to arrange for another form of clinical waste to be collected from her home, and she says that sometimes it can be up to three weeks before it is collected. If this is the case, a brightly coloured sharps bin would be a very high risk item to be on public view. One other change is that I now have to then get a prescription for a replacement sharps bin and that this is organised through the pharmacy.
- Future forum dates and agenda items?
- Here are the notes from the Healthwatch Swindon PPG forum held on 2 September.
- As a reminder, these are the terms of reference for the forum
17 October 2018