Instructions for Performance Summary Section:

This section should include an overview of the performance for the previous year including results of any goals set for 2016, major accomplishments, challenges and/or opportunities.

Be sure to:

  • Provide examples. List specific activities with measurable results.
  • Measure results in the form of dollars saved, reduced cycle times, increased margin percentages, variances, etc.
  • Explain how achieving this result impacted the goals of the business.
  • Be clear, concise, and use action verbs such as: achieved, completed, demonstrated, performed, saved, resolved, researched, delivered, etc.
  • Describe the skills used to achieve results.

Examples of well-written accomplishments:

Administrative:

I accomplished the following objectives in 2016:

  • Reduced AP match & hold report by 10% by resolving issues and following-up with customers.
  • Reduced Office Supply Expense by 5% by creating a shared drive where all sellers could access documents.
  • Scheduled and coordinated 12 Lunch-and-Learns for staff and customers. Each event brought in an average of 10 customers and 10 employees to learn and discuss new product offerings.

Sales (Counter/Inside/Outside):

In 2016,I attained and exceeded my revenue and profit productionlevels with the following accomplishments:

  • Increased Top-lines sales by 15.9% over previous year and exceeded revenue budget goal by 13.9%.
  • Increased Profit production by 18.5% over previous year and exceeded profit budget goal by 8.3%.
  • Expanded account penetration into multiple industry segments including O&G and energy.
  • Opened three new accounts during the year, totaling $XXX in top-line revenue.

Credit and Collections:

I achieved the following accomplishments in 2016:

  • Conducted a credit and collection study which resulted in an annual cost savings of $50K and quicker identification of AR errors.
  • Identified and distributed all customer disputes to field clients within 7 days of receipt.
  • I exceeded the monthly Area Collection Goal in each month, except for June.
IT Analyst/IT Lead:
  • During 2016, I improved the reliability of IT system by reducing failures and incidents by 10% compared to previous calendar year.
Pricing Analyst/Manager:
In 2016, I focused on both internal and external clients and accomplished the two following objectives:
  • I’ve improved the unadjusted Gross Profit rate over the previous year by 2% by effectively managing supplier increases.
  • I drove $200K in margin improvement by conducting 10 branch reviews and conducting training sessions for 50 Inside/Outside sales employees during the year.